WHAT YOU’LL DO
As a Location Support Specialist, you will provide on‑site technical support across offices, stores and warehouses, securing smooth daily operations and an excellent user experience. You will troubleshoot, coordinate with vendors and contribute to reliable, well‑functioning local tech environments. In this role, you will be responsible for the Sales Market Poland, consisting of Poland and Ukraine.
You will:
- Provide on‑site support for hardware, software and device issues that cannot be resolved remotely.
- Troubleshoot and repair user equipment, including laptops, mobile phones, tablets and meeting‑room devices.
- Support colleagues with equipment setups, configurations, maintenance and daily technical needs.
- Provide hands-on technical assistance to office, store, and warehouse teams, ensuring uninterrupted daily operations.
- Collaborate with the Global Network team on office network and access‑point issues.
- Distribute and support technical equipment for stores (phones, tills, spare parts).
- Maintain accurate documentation and follow up on incidents and tasks in ServiceNow.
- Act as the local point of contact for infrastructure vendors (ISP, telephony) to secure timely checks and maintenance.
- Contribute to a reliable, stable and user‑friendly onsite IT environment by proactively identifying and resolving issues.
WHO YOU’LL WORK WITH
As a Location Support Specialist, you will work closely with local colleagues across offices, stores and warehouses, as well as with Global Network teams, infrastructure vendors and central IT support functions. Together, you ensure smooth technical operations and a supportive, service‑minded experience for all users.
WHO YOU ARE
We are looking for people with…
- Secondary education; IT‑related studies are an advantage.
- Familiarity with ServiceNow or similar ticketing systems.
- Hands-on experience with user devices, networks, and hardware setups
- Basic understanding of hardware and software troubleshooting, supported by hands‑on experience or strong interest in IT.
- Strong organizational skills and a structured, detail‑oriented approach.
- Good communication abilities and comfort in supporting colleagues at different technical levels.
- Excellent communication skills in Polish and English, both written and spoken.
And people who are…
- Curious, quick to learn and motivated by solving technical challenges.
- Service‑minded, collaborative and eager to help colleagues succeed.
- Calm under pressure and positive when unexpected issues arise.
- Practical, hands‑on and comfortable working independently on various onsite tasks.
WHO WE ARE
H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.
We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.
WHY YOU’LL LOVE WORKING HERE
At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.
More specifically, we offer:
- Working mode: 4 days from office / 1 day flexible.
- Lunch card with a monthly top-up of PLN 200 for food outlets.
- 25% staff discount for you and one family member across all H&M Group brands – in stores and online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET).
- H&M HIP incentive program.
- Referral bonus for recommending externally hired colleagues (from PLN 480 to PLN 1,200 gross, depending on the position).
- Co-financed private medical care and life insurance.
- Co-financed access to either a Multisport Card or a Medicover Sport Card.
- Co-financed access to the Multilife Platform, offering psychological and dietary consultations, language courses, and more.
- Access to the MyBenefit platform.
- Occasional coupons and bonuses throughout the year.
- Compensation for prescribed corrective glasses.
- Additional day off (jubilee).
- Educational Learning Studio platform, including LinkedIn Learning.
JOIN US
Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.
This is a full-time role based on a local contract in Warsaw. The Location Support Specialist reports to Tech Manager.
If you feel that this is an opportunity that will drive you, please apply with your CV in English no later than July 26, 2026. Due to data privacy policies, we only accept applications via our career page.
Take the next step in your career with us. The journey starts here.
*we are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.
Skills Required
- Secondary education
- IT-related studies
- Familiarity with ServiceNow or similar ticketing systems
- Hands-on experience with user devices, networks, and hardware setups
- Basic understanding of hardware and software troubleshooting
- Strong organizational skills and structured, detail-oriented approach
- Good communication abilities and comfort supporting colleagues at different technical levels
- Excellent written and spoken communication skills in Polish and English
- Curious, quick to learn and motivated by solving technical challenges
- Service-minded, collaborative and eager to help colleagues
- Calm under pressure and positive when unexpected issues arise
- Practical, hands-on and comfortable working independently
H&M Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about H&M Group and has not been reviewed or approved by H&M Group.
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Healthcare Strength — Medical, pharmacy and vision options with low employee costs and free dental are available, alongside telehealth and inclusive offerings such as transgender, bariatric and fertility coverage. These features are highlighted as solid for U.S. retail roles, with some availability for part‑time positions depending on eligibility.
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Leave & Time Off Breadth — Vacation, flexible wellness days, company‑paid holidays and a paid birthday off are offered, with some paid time off available to part‑time staff. The time‑off structure is presented as generous within the retail context.
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Parental & Family Support — Eight weeks of paid parental pay for mothers and fathers is provided, complemented by adoption assistance and healthy pregnancy/babies programs. These family supports add depth to the core medical coverage in the U.S. package.
H&M Group Insights
What We Do
Founded in 1947, H&M Group is a global design company with ~4,702 stores in 76 markets and 56 online markets. At H&M Group, we believe in making great design available to everyone. It’s essential in everything we do. Our family of brands and business ventures offer customers around the world a wealth of fashion, beauty, accessories and homeware, as well as modern menus with fresh and local produce at some of the brands’ in-store eateries. But design is so much more than just products; it’s about clever design processes, efficient product flows, creating experiences that enrich, and smart solutions that benefit all our customers. Sustainability is always at the core of our business. Not only because we like to do what’s right — but it’s also beneficial for our business. We will continue to push for change and lead the way towards a more inclusive and sustainable fashion future. Do you want to join us? We will trust you with great responsibility right from the start, reward a passionate mindset and encourage an entrepreneurial spirit. When you start a career with H&M Group, there’s no limit to where it can take you. H&M Group's Moderation Policy: Welcome to H&M Group’s official LinkedIn page. Ask questions, exchange ideas and meet members and employees from all over the world. This page is moderated daily and we always do our best to answer each one of you in a timely manner. Please remember to keep a friendly tone and in line with LinkedIn’s legal terms at https://www.linkedin.com/legal/user-agreement Comments and posts that contain foul language, are off-topic or unnecessarily rude will be deleted. We also encourage you to report any inappropriate content. We use an external tool to handle the comments on our page, so please note that your comments can be stored. For questions, please contact our team at [email protected].
