Localization Marketing Program Manager

Who we areAbout Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Localization team at Stripe aims to create the best user experience across various markets and languages. Our mission is to ensure that Stripe feels at home everywhere, regardless of the language or regional preferences. The work of the Localization team isn't merely about translating words; it's about making Stripe's online payments platform more accessible, inclusive, and efficient for our worldwide user base. We play a fundamental role in Stripe's mission to grow the GDP of the internet.

What you’ll do

As our Marketing Localization Program Manager, you will be primarily responsible for driving the strategic direction and execution of Marketing Localization within the Localization Team. You will collaborate closely with regional marketing teams to enable and scale Stripe's international growth through localized marketing initiatives. Other responsibilities include establishing efficient localization workflows, managing external localization partners, and continuously optimizing the marketing localization program for quality and impact.

Marketing Program Responsibilities:

• Drive the strategic planning and execution of marketing within Stripe's localization program, ensuring alignment with overall company objectives.
• Collaborate with regional marketing teams to develop and localize impactful marketing campaigns that drive Stripe's growth in international markets.  
• Establish and optimize efficient localization workflows for various marketing assets including web pages, email campaigns, case studies, thought leadership content etc.
• Manage relationships with external localization partners, driving continuous improvement in quality, turnaround times and cost-effectiveness.
• Monitor and report on the effectiveness of localized marketing initiatives, leveraging data to inform strategic decisions.
• Stay abreast of industry trends and best practices, driving innovation within Stripe's localization program.

Shared Responsibilities:

• Liaise with internal teams, working together to maintain high linguistic standards and meet delivery deadlines across all languages.
• Contribute to overarching localization projects and initiatives, leveraging personal expertise to improve processes and outcomes.
• Participate in rotating responsibility of managing the team Slack channel, ensuring timely and effective responses.
• Collaborate with the Localization Quality Program Manager to refine and enhance overall localization strategies and efficiencies.
• Engage in team-wide learning and development, staying abreast of industry trends and best practices.
• Document insights and experiences to contribute to the team's shared knowledge base, assisting in onboarding and training of new team members.
• Support fellow Language Managers during peak periods or in their absence, ensuring uninterrupted delivery of services.
• Collaborate in preparing regular reports and reviews, providing data and insights from the Japanese program to inform wider team strategy.
• Actively participate in continuous process improvement within the Localization Team.

Who You Are

Alongside your notable experience in localization, your ability to manage concurrent tasks and maintain meticulous attention to detail will be critical to your success as the Localization Marketing Program Manager at Stripe. If you meet the minimum requirements outlined below, we encourage you to apply for this role.

Minimum requirements

• Minimum of 7+ years of experience in client side localization, with at least 4 years focused on marketing localization.
• Proven track record of driving successful global marketing localization programs in a fast-paced, high-growth environment.
• Exceptional stakeholder management and collaboration skills, with the ability to influence and align cross-functional teams.
• Strong project management skills with the ability to juggle multiple priorities and deliver quality results on time.
• Technically proficient in working with various translation management systems and localization tools.
• Full professional proficiency in English, with excellent verbal and written communication skills.