Jobs at Stripe

Leads enterprise sales growth across Greater China by recruiting, coaching, and managing Account Executives; setting team strategy and performance goals; driving revenue and new customer acquisition; developing executive customer relationships; supporting consultative solution sales; and collaborating cross-functionally on products and market awareness.

Manage supplier contracting requests from intake through preparation, negotiation, legal review, and lifecycle completion. Partner with Legal, Finance, Security, Sourcing, and business stakeholders to reduce risk, improve contracting efficiency, answer inquiries, and provide guided support. Maintain engagements in Agiloft, analyze operational data and reporting, reconcile systems, troubleshoot issues, and drive process improvements, automation, and best practices for a growing procurement function.

Resolve user escalations within service-level agreements through direct communication, troubleshooting, triage, and cross-functional collaboration. Conduct data-driven root-cause analyses, identify recurring issues, influence product and engineering remediations, present insights to leaders, improve support processes, and help establish the escalation team. The role also supports training, stakeholder accountability, and product roadmap improvements.

Provides technical product support by troubleshooting complex user issues through email and phone, using SQL and APIs to analyze data and diagnose problems. Collaborates with Engineering, Product, and Operations to resolve issues, improve support processes, create self-service documentation, and lead cross-functional initiatives that improve CSAT, contact rates, SLA compliance, and platform reliability.

Develop and manage strategic alliances and channel partnerships across the Americas. Responsibilities include building executive relationships, creating joint go-to-market plans, negotiating partnerships, driving co-selling and enablement programs, identifying revenue opportunities, executing partner events and marketing initiatives, and reporting performance to stakeholders. The role requires extensive partnerships or sales experience, commercial negotiation skills, analytical ability, and travel for partner meetings and events.

Leads Stripe’s Competitive Programs team, building its operating model and managing high-priority competitor initiatives. Responsibilities include setting portfolio priorities, coaching program managers, coordinating cross-functional stakeholders, developing playbooks and decision mechanisms, translating market and deal signals into actions, and reporting risks and outcomes to executives. The role requires managing ambiguous global programs, allocating capacity, influencing senior leaders, and establishing repeatable competitive-response processes across Product, Sales, Marketing, Pricing, Finance, and GTM Operations.

Leads and scales a global Technical Account Management team serving Stripe’s largest users. Responsibilities include coaching managers and TAMs, shaping strategic support programs, improving service quality and efficiency through data, partnering cross-functionally, supporting revenue growth, advocating for users, and building organizational processes, policies, and talent programs.

Lead the strategy, roadmap, development, launch, and global expansion of Stripe Terminal’s hardware portfolio, including Stripe-built devices, third-party hardware, accessories, and partner ecosystems. Define requirements, guide engineering and manufacturing, manage OEM and ODM relationships, evaluate new providers, and balance customer experience, reliability, quality, cost, supply, and timing. Establish success metrics and collaborate with cross-functional teams across engineering, operations, logistics, sales, finance, legal, and regional markets.

Own and resolve high-priority user escalations by engaging users and cross-functional teams, triaging and driving timely SLA-based resolutions, performing data-driven root-cause analyses, recommending remediations, and building processes and team capabilities to prevent repeat issues.

Build and operate the Global Payments Performance operating model, including governance, capacity planning, metrics, reporting, dashboards, OKRs, and leadership cadences. Lead AI-enabled workflow improvements, data-driven process enhancements, systems troubleshooting, and cross-functional global programs such as churn reduction. Serve as a strategic partner to senior Customer Success leadership while translating business needs into technical requirements and driving initiatives from design through execution.

Investigate and remediate urgent fraud and product abuse incidents, analyze high-risk accounts and large datasets, identify root causes and threat patterns, and improve fraud detection and incident response. Collaborate with security, fraud, data science, legal, and policy teams to develop scalable agentic response solutions, enhance tooling and processes, communicate findings, lead projects, and mentor teammates.

Lead and grow Stripe’s Paid Support team serving large strategic users. Manage technical account managers and managers, set team strategy and goals, hire and retain talent, coach performance, improve service quality through data, support revenue growth, and partner with sales, product, engineering, and support leadership. Champion user needs and help scale the organization through recruiting, training, policy development, process design, and strategic operational initiatives.

Lead industrial and mechanical design for next-generation payment terminals from concept through mass production. Responsibilities include product ideation, sketching, rendering, enclosure and assembly design, CMF and packaging specifications, DFM, tolerance analysis, simulations, prototyping, supplier collaboration, validation, FAI, pilot production, BOM management, documentation, compliance, and hardware durability improvements.

Leads Stripe’s enterprise platform hunter sales team by recruiting, training, coaching, and developing sales professionals. Owns team strategy, daily operations, revenue growth, and scaling. Builds strategic client relationships, collaborates cross-functionally to shape solutions, and helps technical customers address complex needs. Requires extensive technology sales leadership experience in high-growth environments and demonstrated success managing and developing high-performing teams.

Develops and manages training programs for Product Support and Risk Operations teams. Responsibilities include designing curricula, e-learning and instructor-led materials, assessments, and blended learning solutions; analyzing training metrics; evaluating program impact; partnering with stakeholders; responding to ambiguous training needs; and harmonizing training across global delivery centers.

Design, implement, deploy, and operate resilient online database infrastructure at scale. The role contributes to strategy, roadmaps, tooling, and engineering processes while optimizing reliability, throughput, latency, resiliency, engineering velocity, and cost. Responsibilities include developing distributed systems, building infrastructure products for developers, scaling and decomposing complex systems, identifying optimization opportunities, and maintaining high engineering standards.

Lead architecture and technical roadmaps for Stripe’s documentation infrastructure. Design and build scalable full-stack services, integrate AI/LLM capabilities, establish engineering standards, author design documents, improve testing and reliability, resolve production issues, and coordinate complex initiatives across multiple engineering teams.

Lead the technical strategy and architecture for Stripe’s card issuing platform. Design and maintain highly available APIs, backend services, authorization flows, spending controls, and cardholder systems handling large-scale financial transactions. Drive infrastructure investments, cross-functional initiatives, technical roadmaps, engineering standards, and operational reliability. Influence leadership, resolve production issues, and mentor senior engineers while supporting geographic expansion and new card program models.

Leads Stripe’s AI go-to-market sales team, managing Account Executives and driving revenue expansion, product adoption, retention, and new business among strategic AI customers. Develops sales strategy, coaches high-performing teams, advises executive customers, influences product roadmaps, and serves as a subject matter expert on payments, billing, embedded finance, and AI monetization. Requires strong technical product fluency, consultative selling expertise, complex negotiation skills, and deep AI industry knowledge.

Manage enterprise customer relationships throughout the post-sale lifecycle, driving adoption, retention, renewals, expansion, and satisfaction. Deliver workshops, business reviews, payment insights, and product guidance while advising customers on optimizing Stripe. Partner with account executives, technical account managers, and internal teams to resolve issues, surface growth opportunities, advocate for customer needs, and communicate feedback to product and engineering stakeholders.