About the Team
You will join Ericsson's BNEW RCE LO Lab Site Operations Asia team. We manage R&D labs in Beijing, Chengdu and Yokohama, serving thousands of internal users from BNEW, BCSS and local market areas.
R&D is establishing a new lab in Yokohama, and RCE LO will deliver:
- Lab facility infrastructure services
- Day-to-day operations
- Hardware installation services
These services will support both R&D and NSI lab users. As IT Operations Manager for Yokohama Lab, you will lead local lab service delivery and ensure that local lab needs are understood and met.
Role Purpose
The IT Operations Manager (Lab Operations Manager) for Yokohama Lab is responsible for:
- Leading the local lab operations team and acting as the users' primary site interface for Lab Operations (LO)
- Ensuring safe, secure, efficient and cost-effective lab and facility infrastructure
- Securing high-quality delivery of lab services to internal users
- Managing local operational KPIs, resources and costs, and driving continuous improvement
This is a hands-on leadership role, combining operational excellence, stakeholder management and basic lab infrastructure understanding.
Key Responsibilities
- Act as the local interface for Lab Operations for Yokohama Lab users, representing LO towards R&D, NSI and other stakeholders
- Monitor and manage service backlog; coordinate and drive service delivery in line with priorities, with strong focus on quality and safety
- Secure facility and lab infrastructure to meet user requirements (power, cooling, racks, network, physical security and other basic lab facilities)
- Oversee and coordinate hardware installation services and lab changes for R&D and NSI users
- Monitor and communicate delivery status to stakeholders; ensure user satisfaction through proactive follow-up and issue resolution
- Suggest and implement continuous improvements to lab processes and services; act on flow impediments and secure on-time delivery
- Manage and follow up operational KPIs related to lab performance, safety, quality, utilization, lead-times and user experience
- Consult line managers and stakeholders on local site finance forecast and spending; support budgeting and cost follow-up for lab operations
- Coordinate resources, work planning and workload balancing across the local team; ensure clear ownership and accountability for tasks
- Ensure compliance with Ericsson safety, security and operational governance in the lab environment
- Identify and highlight risks to lab operations and service delivery; propose mitigations and drive actions
- Collaborate closely with R&D, NSI, Facility, Sourcing and suppliers to secure efficient end-to-end delivery
- Contribute to documentation of local procedures, standards and guidelines for Yokohama Lab operations
Essential Skills and Experience (Must-Have)
- Proven leadership experience, ideally in an operations, facility or IT/lab environment
- Demonstrated ability in resource management and building an engaged, collaborative team culture
- Strong safety and security mindset, with experience applying safety practices in technical or lab environments
- Solid stakeholder management and influencing skills; able to build trust and drive alignment across functions
- Track record of operational excellence and execution, including managing backlogs and end-to-end service delivery
- Experience managing operational KPIs and using data to drive improvement and decision-making
- High level of accountability and ownership, with the ability to take decisions and follow through
- Basic knowledge of lab or data center infrastructure (facility, power, cooling, networking, racks) and related finance/cost concepts
- Good communication skills, able to work effectively with both technical and non-technical stakeholders
- Fluent in English; Japanese language skills are a strong advantage for local stakeholder interaction
Preferred Background
- Data center, lab or R&D working experience is highly preferred
- Experience in team leadership, user support, cost and resource management is recognized and valued
- Experience in a global, matrix organization and working with cross-functional teams
Skills That Can Be Learned on the Job
- Lab-specific technologies and platforms used in Ericsson R&D and NSI environments
- Ericsson internal processes, governance frameworks and tools related to lab operations
- Project management methods and ways of working
- Digital and data analytics tools used for KPI follow-up, reporting and continuous improvement
Personal Attributes
The person in this role will naturally enjoy:
- Working closely with users as their local site interface, listening to needs and translating them into concrete actions
- Monitoring backlog and coordinating service delivery with clear priorities and strong quality focus
- Securing facility infrastructure so that users can rely on a safe, robust and efficient lab environment
- Consulting line managers on local finance forecast and spending and making well-grounded recommendations
- Monitoring and communicating delivery status, closing the loop and ensuring user satisfaction
- Suggesting continuous improvements to processes and services, acting on flow impediments and highlighting risks early
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Japan (JP) || Yokohama
Req ID: 787435
Skills Required
- Proven leadership experience in operations, facility, IT, or lab environments
- Resource management and building an engaged, collaborative team culture
- Strong safety and security mindset; experience applying safety practices in technical or lab environments
- Solid stakeholder management and influencing skills
- Track record of operational excellence, backlog management, and end-to-end service delivery
- Experience managing operational KPIs and using data to drive improvement
- High level of accountability and ownership with decision-making capability
- Basic knowledge of lab or data center infrastructure (facility, power, cooling, networking, racks) and related finance/cost concepts
- Good communication skills for technical and non-technical stakeholders; fluent in English
- Japanese language skills (strong advantage)
- Data center, lab or R&D working experience
- Experience in a global, matrix organization and cross-functional collaboration
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Healthcare coverage includes employer‑verified medical, dental, and vision plans, along with HSAs/FSAs and EAP/mental‑health support. Wellbeing initiatives are highlighted as part of Life at Ericsson.
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Retirement Support — Retirement programs include a 401(k) with company matching that is employer‑verified, with mentions of match levels varying by time and team and pension support in some regions. This is frequently cited as a solid pillar of the package.
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Parental & Family Support — Paid parental leave is described as competitive in many U.S. postings, with examples up to 16 weeks maternity and 6 weeks parental/adoption at 100% pay. Family‑friendly policies and return‑to‑work support are also called out.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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