Indium

Live Ops Manager

Posted 13 Days Ago

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Bengaluru North, Yelahanka, Bengaluru Urban, Karnataka, IND

In-Office

Mid level

Artificial Intelligence • Big Data • Cloud • Analytics • Business Intelligence • Generative AI • Big Data Analytics

The Role

Plan, configure, and execute live game offers, events, and cosmetic content. Coordinate across PMs, designers, QA, marketing and production, manage localization and TIDs, document campaigns, troubleshoot live-config issues, and optimize content based on player engagement and monetization.

Summary Generated by Built In

● Build, plan, execute and implement offers, events, cosmetic content, and other live content

● Provide live service excellence to our players

● Collaborate with PMs, Content Designers, QV, marketing, production, and other Live Ops Coordinators to ensure that our content releases, event pacing and communication meet the highest standards

● Review and suggest implementation optimizations by combining expert knowledge of the game’s content with understanding of players’ engagement and spend drivers

● Handling TIDs and localization

● Configuration of live events

● Detailed documentation of events and campaigns

● Communication with PMs, Designers, DDs, artists and the rest of the team

● Attention to detail & highly organized

● Problem-solving - be able to quickly address issues that arise during live configurations and coordinate solutions across multiple disciplines

● Result Driven - comfortable with fast-paced environments and able to learn new tools or processes quickly

● Excellent oral and written communication skills

● Passionate about games, what keeps players engaged, and what causes them to spend

● A keen interest in F2P games, or a willingness to get familiar with the space

● Some live experience (desired, not mandatory) - would help speed up the onboarding into live tools

● Cross-Disciplinary Collaboration

● Knowledge or willingness to learn tools like JIRA, Excel

Skills Required

Experience building, planning, and executing live offers, events, and cosmetic content
Provide live service excellence and respond to player-facing issues
Collaborate cross-disciplinarily with PMs, designers, QA, marketing, production, and artists
Analyze player engagement and spend drivers to suggest implementation optimizations
Handle TIDs and localization workflows
Configure live events and manage event pacing
Produce detailed documentation of events and campaigns
Attention to detail and strong organizational skills
Strong problem-solving skills to quickly address live configuration issues
Comfortable in fast-paced environments and able to learn new tools or processes quickly
Excellent oral and written communication skills
Passion for games and understanding of what engages players
Keen interest in F2P games or willingness to learn the space
Some live operations experience (desired, not mandatory)
Knowledge of or willingness to learn tools like JIRA and Excel

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The Company

HQ: Westerville, OH

5,000 Employees

Year Founded: 1999

What We Do

Indium is an AI-driven digital engineering company that helps enterprises build, scale, and innovate with cutting-edge technology. We specialize in custom solutions, ensuring every engagement is tailored to business needs with a relentless customer-first approach. Our expertise spans Generative AI, Product Engineering, Intelligent Automation, Data & AI, Quality Engineering, and Gaming, delivering high-impact solutions that drive real business impact. With 5000+ associates globally, we partner with Fortune 500, Global 2000, and leading technology firms across Financial Services, Healthcare, Manufacturing, Retail, and Technology—driving impact in North America, India, the UK, Singapore, Australia, and Japan to keep businesses ahead in an AI-first world.