Live Chat & Digital Inbound Sales Advisor
This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
Live Chat & Digital Inbound Sales Advisor
Responsible for understanding customer requirements and providing guidance & support to new & existing corporate customers who visit HPE.com sites.
How you’ll make your mark:
- Brainstorm with customers and HPE technical specialists to identify and develop solutions for customer’s business requirements.
- Being able to articulate the company’s technology and product portfolio, positioning to both business and technical users.
- Engaged in a presales technical consultancy and advisory role, the consultant will provide assistance and guidance during the process by identifying customer’s requirements.
- Support the customer in defining their needs to recognize new business and lead generation opportunities.
Responsibilities:
- Use customer engagement tools (chat, e-mail, phones, web-forms) to interact and reach out to online customers.
- Provide SME support, in a professional manner, to customers within agreed time frames.
- Position HPE solutions to customers with professionalism and enthusiasm to generate leads.
- Comply with all HPE web standards, processes and tools.
- Actively participate in various internal technology forums and other technology sources to gather information on current products and position them to customers as and when required.
About you:
- Excellent communication and grammar skills (written and verbal) in English
- Fluent in English.
- Sales experience or customer service skills desired
- Strong organizational, time management, and planning skills.
- Ability to multi-task and stay focused in high-pressure situations.
- Knowledge and understanding of customer conversational experience principles.
- Basic knowledge of web or digital marketing principles.
#LI-Hybrid
Additional Skills:
Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business, Business Planning, Coaching, Commercial Acumen, Computer Literacy, Creativity, Critical Thinking, Customer Insights, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Market Analysis {+ 5 more}
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
#mexico#marketing
Job:
Marketing
Job Level:
Entry
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
What We Do
In 1939, Bill Hewlett and Dave Packard, college friends turned business partners, started the original Silicon Valley startup in the space of a rented Palo Alto garage. Starting with audio oscillators, the friends built the foundation for a company that would grow to become a global leader in enterprise technology.
More than 75 years later, our success is exemplified through our employees’ drive to advance ideas that bring meaningful innovations to life for our customers and partners around the globe. We are guided by our mission to help customers use technology to turn ideas into value, and empower them to transform industries, markets and lives. We simplify Hybrid IT, power the Intelligent Edge and provide the expertise to make it all happen.
