Linux System Administrator III

Who we are:

Globalstar pioneered personal safety by introducing its SPOT Satellite GPS Messenger in 2007. Today, leveraging its low-earth orbit (LEO) satellite constellation, Globalstar reliably connects and protects assets, transmits key operational data, and saves lives - from any location - for consumers, industrial companies and government agencies in over 120 countries. With a portfolio that includes SPOT GPS messengers, next-generation IoT products and modems, and cloud-based telematics solutions, Globalstar's cost effective satellite-powered innovations give users visibility and intelligence for improving safety and operational efficiencies.

What we offer:

• Work/Life Balance: Paid Time Off, Paid Holidays.
• Financial Benefits: 401(k) Plan with Company Match, Employee Stock Purchase Program, Voluntary and Company Paid Group Life Insurance, Short- and Long-Term Disability Insurance, Medical FSA, Dependent Care, Competitive Salaries.
• Health & Wellness: Health Insurance, Dental Insurance, Vision Insurance, Employee Assistance Program, Comprehensive and Interactive Wellness Program.

Job Summary:

A System Administrator III will support user desktops, administrator and maintenance tasks with company Linux (Ubuntu) servers, and specialized appliances, both on premises and in cloud (AWS).

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Responsible for the maintenance, configuration, and reliable operation of Linux servers, virtualization, and network connectivity on premises and in the cloud.
• Responsible for patching, disk management, package management, security hardening and vulnerability remediation for Linux (Ubuntu) servers on premises and in cloud.
• Responsible for creating and modifying users and groups with sudo permissions.
• Install and upgrade software, manage virtual servers, and integrate automation processes.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
• Deploy user desktop/laptop systems consistent with established configurations.
• Install and upgrade software on user systems including Operating System patches.
• Work with the customer (end users) to understand their computing needs and make sure their system can accommodate their use case.
• Monitor systems for appropriate use in accordance with established IT policies.
• Backup and restore user data and profiles.
• Troubleshoot hardware and software problems on end user systems.
• Provide excellent customer service when users are having difficulty with their systems.
• Answer incoming calls from clients and perform evaluation of their problem.
• Document troubleshooting and remediation steps in JIRA ticketing system.
• Follow up on outstanding requests and ensure timely resolution.
• Create accounts and configure hardware as part of on-boarding process.
• Setup and configure Windows desktop operating systems from scratch and with imaging tools.
• Manage and monitor internal assets to ensure accurate inventory records.
• Other duties may be added and/or assigned as needed.

Required Skills/Abilities:

• Strong understanding of certificate management, CI/CD pipelines for Linux systems.
• Strong understanding of DNS, NIS, NFS, Red Hat IDM, FreeIPA, ftp, remote access, and security management.
• Strong logical skills and computer architectures and user interface concepts.
• Familiarity with Azure Active Directory to manage user accounts.
• Must have excellent communication skills with a strong focus on customer service.
• Basic understanding of TCP/IP and networking protocols.
• Basic understanding of mobile platforms (iOS and Android).
• Understanding of basic windows security features.
• Basic knowledge of Windows Powershell command basics.
• Capable of creating quality documentation for procedures and record keeping.
• Highly skilled in troubleshooting techniques.
• Good organizational and time management skills - Keep time and work on tasks efficiently.

Education and Experience:

• Seven (7) years of system administration and network administration experience.
• Working knowledge of virtualization, VMWare, or equivalent.
• Experience with AWS networking protocols.
• Experience with Microsoft Windows, Macs and Linux operating systems.
• Experience loading and installing client applications from scratch and using remote deployment tools.
• Experience installing and configuring Mac and Windows Desktop Operating Systems.
• Experience with Landscape preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Ability to lift 30 lbs for short periods while racking equipment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)