The Role
Senior customer-facing technical advisor who designs, validates, and operationalizes enterprise architectures. Leads discovery and design workshops, mitigates technical risk, supports implementations and escalations, and drives adoption and value realization across strategic accounts while collaborating with sales, product, and engineering teams.
Summary Generated by Built In
Job Description:
We are Omnissa!
Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-from anywhere experiences. We integrate industry-leading solutions—including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance—into a seamless, autonomous workspace that adapts to how people work. Our platform boosts employee engagement while optimizing IT operations, security, and cost.
Guided by our Core Values—Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value—we’re growing rapidly and committed to delivering meaningful impact. If you're passionate about shaping the future of work, we’d love to hear from you.
What is the opportunity?:
The Lighthouse Architect is a senior, customer-facing technical advisor responsible for helping enterprise customers design, implement, and operationalize solutions that drive long-term success and value realization. Acting as a trusted partner, the Lighthouse Architect bridges business objectives and technical execution, providing architectural guidance, risk mitigation, and ongoing optimization throughout the customer lifecycle. This role is hands-on, consultative, and highly collaborative—working closely with customers, internal product and engineering teams, sales, and delivery partners to ensure successful outcomes and sustained customer confidence.
【Job Description】
■ Customer Engagement & Advisory
Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-from anywhere experiences. We integrate industry-leading solutions—including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance—into a seamless, autonomous workspace that adapts to how people work. Our platform boosts employee engagement while optimizing IT operations, security, and cost.
Guided by our Core Values—Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value—we’re growing rapidly and committed to delivering meaningful impact. If you're passionate about shaping the future of work, we’d love to hear from you.
What is the opportunity?:
The Lighthouse Architect is a senior, customer-facing technical advisor responsible for helping enterprise customers design, implement, and operationalize solutions that drive long-term success and value realization. Acting as a trusted partner, the Lighthouse Architect bridges business objectives and technical execution, providing architectural guidance, risk mitigation, and ongoing optimization throughout the customer lifecycle. This role is hands-on, consultative, and highly collaborative—working closely with customers, internal product and engineering teams, sales, and delivery partners to ensure successful outcomes and sustained customer confidence.
【Job Description】
■ Customer Engagement & Advisory
- Act as a trusted technical advisor to assigned strategic accounts.
- Understand customer business objectives, technical environment, and success metrics.
- Translate requirements into practical and scalable architectures.
- Build long-term relationships with both technical and business stakeholders.
- Collaborate with account teams to align technical strategy to renewal, adoption, and expansion goals—maintaining a strong value narrative with customer leaders.
■ Solution Architecture & Technical Leadership
- Design, validate, and evolve solution architectures aligned to best practices and customer objectives.
- Lead technical discovery, architecture reviews, and design workshops.
- Provide guidance on deployment models, integration, scalability, performance, and security.
- Proactively identify and drive mitigation of technical risks.
■ Delivery & Execution Support
- Collaborate with implementation teams, partners, and customer resources during onboarding and major initiatives.
- Provide oversight and technical direction, even if not directly managing project management.
- Support complex troubleshooting and act as an escalation point for architectural issues.
- Ensure alignment between solution outcomes and design intent.
■ Customer Success, Adoption & Value Creation
- Drive customer outcomes by maximizing the utilization of existing solutions and ensure customers realize measurable value from the solutions they already own.
- Identify and resolve technical, process, and organizational impediments that slow adoption or consumption, and collaborate with customer and internal teams to accelerate progress.
- Develop practical adoption roadmaps (milestones, success criteria, operational readiness plans etc.) based on customer objectives.
- Identify opportunities for expansion by connecting customer initiatives and emerging use cases, and collaborate with account teams.
■ Internal Collaboration & Knowledge Sharing
- Collaborate with Sales, Customer Success, Product, Support, and Engineering.
- Provide customer feedback to influence product direction and roadmap alignment.
- Share best practices, lessons learned and insights across the global team.
- Contribute to documentation, enablement content and architectural standards.
What will you bring to Omnissa?:
【Required Skills】
- 8+ years of practical experience in technical consulting, solution architecture, or enterprise IT.
- Experience designing and operating complex enterprise environments.
- Experience working directly with customers in advisory, pre-sales or post-sales technical roles.
- Ability to explain complex technical content to technical and non-technical audiences.
- Ability to operate independently with executive-level stakeholders.
- Strong problem-solving, communication, and relationship management skills.
【Desirable Skills and Experience】
- Experience supporting large, complex enterprise customers.
- Knowledge of modern enterprise architectures (cloud, identity, security, endpoint, virtualization, etc.).
- Experience influencing decision-making through influence rather than authority.
- Prior experience in Customer Success, Architecture, or Professional Services organizations.
【Success in This Role Looks Like】
- Customers trust you as a strategic technical partner, not just a support resource.
- Architectures are well-designed, resilient, and aligned to customer business goals.
- Technical risks are anticipated and addressed before becoming escalations.
- Customers adopt solutions successfully and continue to expand usage over time.
- Internal teams rely on Lighthouse Architects for clarity, guidance, and leadership.
Work Location
・Chiyoda-ku, Tokyo
・Hybrid work
Skills Required
- 8+ years practical experience in technical consulting, solution architecture, or enterprise IT.
- Experience designing and operating complex enterprise environments.
- Experience working directly with customers in advisory, pre-sales or post-sales technical roles.
- Ability to explain complex technical content to technical and non-technical audiences.
- Ability to operate independently with executive-level stakeholders.
- Strong problem-solving, communication, and relationship management skills.
- Experience supporting large, complex enterprise customers.
- Knowledge of modern enterprise architectures (cloud, identity, security, endpoint, virtualization).
- Experience influencing decision-making through influence rather than authority.
- Prior experience in Customer Success, Architecture, or Professional Services organizations.
Omnissa Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Omnissa and has not been reviewed or approved by Omnissa.
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Healthcare Strength — Healthcare offerings include comprehensive medical, dental, and vision coverage, with wellness options referenced across materials. Health plans are characterized as decent to strong within a standard tech package.
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Retirement Support — A 401(k) with company match is part of the core package and is specifically highlighted as a valued benefit in U.S. materials. Retirement support is presented as a stable element of total rewards.
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Leave & Time Off Breadth — Vacation and PTO are highlighted positively, with generous paid time off and holidays noted in public benefits descriptions. Time-off programs are portrayed as supportive of work-life balance.
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The Company
What We Do
Omnissa is the digital work platform leader, trusted by thousands of organizations worldwide as the former VMware End-User Computing business. We make digital work, work – for businesses and their people. No painful IT processes or productivity trade-offs. Instead, a seamlessly delivered digital employee experience that simplifies work. Our comprehensive digital work platform enables IT teams to provide secure, personalized experiences for every employee, on any device. Omnissa unifies, automates, and efficiently scales the digital workspace. By empowering employees to do their best work, anywhere, we help workforces everywhere unlock exponential business value. All is made possible with the Omnissa™ Platform, the first AI-driven digital work platform for smart, seamless, and secure work experiences from anywhere. It integrates multiple industry-leading solutions across Unified Endpoint Management, Virtual Desktops and Apps, Digital Employee Experience, and Security and Compliance. By continuously adapting to users’ work styles, Omnissa optimizes user experience, security, IT operations and costs.
