Job Summary
The Developer Support Engineer is responsible for supporting InterSystems IRIS Data Platform—an integrated platform for high-speed data processing and analytics with interoperability—as well as its related products. The Developer Support Engineer is responding to inquiries from customers using our products, organizing the issues, and working with your team and relevant departments to lead them toward resolution.
This role emphasizes quality and depth of problem-solving over case volume, with a strong focus on building long-term trust with a highly technical customer base. It offers a collaborative, global environment with opportunities to work closely with engineers across overseas offices. The position requires a hands-on approach to investigating and verifying issues, rather than simply escalating them, and provides access to source code and detailed technical information to support a deeper understanding of the product.
Main responsibilities include:
- Handling inquiries via email, phone, and online meetings.
- Carefully understanding situations and background to organize issues.
- Recording and sharing response history using internal tools
- Collaborating with other departments as needed.
- Resolving issues in coordination with engineers from various countries
- Reviewing product source code and investigating root causes when necessary
- Working directly with product development engineers to resolve technical issues
- Sharing information within the team and participating in process improvements
- While most work is handled online (email, phone, meetings), onsite support may be required when necessary (not frequent).
- Participate in extended support coverage on a rotational basis. This will require you to work occasional weekend or evening hours. This additional time would be compensated.
Experience and Qualifications
- 6+ years of programming experience
- Enthusiasm for solving interesting problems
- Experience with Unix/Linux, Windows or Cloud environments a plus
- Experience with networking or storage subsystems is a plus
- Strong Communication skills a must.
- Experience in the IT / Software industry is valued
- Customer support or help desk experience
- Experience in customer interaction or coordination
- Experience in the IT industry
- Experience using English at work (email, conversation, etc.)
- Knowledge or experience in log analysis, troubleshooting, SQL, OS command operations, or issue isolation
- Ability to listen carefully and explain clearly and calmly
- Comfortable with English (willing to learn through work and training)
Education and Training
- BS in Computer Science, Engineering or hard Science
About InterSystems
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.
Skills Required
- 6+ years of programming experience
- BS in Computer Science, Engineering or hard Science
- Strong communication skills
- Experience in the IT / Software industry
- Customer support or help desk experience
- Knowledge or experience in log analysis, troubleshooting, SQL
What the Team is Saying
InterSystems Compensation & Benefits Highlights
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Leave & Time Off Breadth — InterSystems states U.S. employees receive a minimum of 23 PTO days per year, plus paid holidays and sick time. Time‑off tiers by tenure are noted, yet the stated floor is generous.
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Healthcare Strength — The company lists comprehensive medical, dental, vision, FSAs/HSAs, mental‑health support, wellness programs, and some onsite fitness offerings. This breadth is emphasized across official materials and benefit summaries.
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Retirement Support — A 401(k) with employer contributions and a profit‑sharing component is offered, along with access to free financial advisors and planning tools for U.S. employees. This structure is positioned as competitive with common match programs.
InterSystems Insights
What We Do
InterSystems builds the software that makes complex systems work—reliably, securely, and at scale. For more than 45 years, we’ve been the information engine behind some of the world’s most mission-critical applications in healthcare, government, and business. Our data management, integration, and analytics technologies help organizations connect disparate systems, turn data into insight, and deliver better outcomes. From enabling interoperable healthcare and advancing clinical care, to powering national infrastructure and large-scale enterprise systems, our technology is used every day by millions of people in more than 80 countries. What sets InterSystems apart is not just what we build, but how we build it. We focus on long-term innovation, deep engineering excellence, and solving hard problems that truly matter. Our teams work closely with customers to tackle real-world challenges—often behind the scenes, but always at the heart of what keeps essential systems running. If you’re motivated by meaningful work, technical depth, and the opportunity to have a global impact, you’ll find it here.
Why Work With Us
Because we are a profitable, privately-held software company, we place our clients first in everything we do. You’ll work on meaningful, complex problems alongside deeply curious experts in a culture that values learning, ownership, and long-term growth—without the pressure of quarterly Wall Street demands.
Gallery
InterSystems Teams
InterSystems Offices
OnSite Workspace
InterSystems prioritizes in-person collaboration with majority on-site presence and some work from home flexibility that varies by region and office location.
