About Us
Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.
We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company.
Our Core Values:
Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal
Our Mission: To create conditions within which people can thrive!
Duties and Responsibilities
Does your ability to see around corners and plan ahead make you the envy of your friend group? We want you to join our team!
We are looking for members that can serve our members; you will be an integral part of our mission. You will be serving a broad range of personal tasks and working closely with the copilot and operations team to accomplish tasks on behalf of our members.
Tasks can span from organize information on a Google Sheet that we display to members; calling doctor offices, customer service reps, hotels, salons, etc. to gather information regarding to availability and pricing; creating and sending google calendar invites; finding gifts from our vendor approved sites and organizing the information to present to members. For now, the agent will not be communicating directly with our members; but will be communicating with other vendors and businesses for information collection.
Qualifications
Soft Skills
Excellent English speaking and writing skills.
Highly organized, detailed oriented and tech-savvy.
Has great time-management skills and is very conversational.
High deductive reasoning skills and proactive problem solver.
Smart, strategic thinker and a tactical executer.
Is "in-the-know" of great spots and enjoys being creative.
Clear track record of exhibiting Full Potential core values.
Empathizes with the program's mission of empowering working parents and democratizing access to personal assistants.
Must be willing to go through pre-employment background and drug screening.
Must be willing to work in a shifting schedule - availability for evening, night, weekend, and holiday shifts.
Technical Skills & ISP Requirements
Typing speed of at least 35 WPM.
Superior web navigation and computer skills.
Experience in using G- Suite, Zendesk will serve as an advantage.
Experience, Education, Age
Candidates should possess at least 2 years of Call Center experience, with a preference for those who have experience in other verticals such as customer service, personal or professional assistant services, or event planning is an advantage.
Experience in resolving and handling complex concerns from customers is an advantage.
Omni-channel call center experience is a valuable asset.
A strong interest in high-end lifestyle, along with enthusiasm for posh living and fashion, is an added advantage.
Educational qualifications include at least 2 years in college in any course, or being a Senior High School graduate or equivalent.
Candidates must be of legal employment age, at least 18 years old.
Skills Required
- Excellent English speaking and writing skills
- Strong organization, attention to detail, technology proficiency, and time management
- Strong deductive reasoning, proactive problem-solving, strategic thinking, and execution skills
- Willingness to complete pre-employment background and drug screening
- Availability for evening, night, weekend, and holiday shifts
- Typing speed of at least 35 words per minute
- Strong web navigation and computer skills
- At least 2 years of call center experience
- At least 2 years of college, or Senior High School graduation or equivalent
- At least 18 years old and legally employable
- Experience with customer service, personal or professional assistant services, or event planning
- Experience resolving complex customer concerns
- Omni-channel call center experience
- Experience using G Suite and Zendesk
- Interest in high-end lifestyle, luxury living, and fashion
What We Do
Full Potential Solutions (FPS) is a new kind of performance-based outsourcing firm that puts culture and employees first, because we believe that happy, fulfilled teams accomplish great things. FPS develops comprehensive multichannel solutions for our partners to drive breakthrough business results. With a focus on increasing customer lifetime value and reducing acquisition costs for large brands, FPS couples the best people with our proprietary analytics and technology to implement effective strategies so our partners can reach their full potential. We develop and implement programs leveraging voice, email, and chat, coupled with direct mail and analytics to improve and optimize: sales / customer acquisition, lead generation, customer care, up-selling, retention and tech support. Our Culture We’re a group of trailblazers and doers. We love knocking down a complex problem and finding a solution. We challenge each other every day to perform our best, and take care of each other while doing it. At FPS, we are committed to creating an exciting culture of collaboration, innovation, leadership and fun. We take the time to invest in our people, providing them with comprehensive tools and training, and develop fulfilling paths for long-term career growth. Our team operates according to four core values that govern everything we do! - Integrity: Do what’s right and put team before self. - Excellence: Deliver exceptional results and reward performance. - Accountability: Take ownership and pride in our work. - Grace: Respect and appreciate one another; make your work personal! Interested? We're Hiring! We’re looking for smart, driven and talented people at all levels to join our rapidly growing team here in Kansas City, Missouri, USA, Waltham, Massachusetts, USA, Manila, Philippines and Chennai, India.
