We are seeking a Vice President2 – Life and Annuity TPA business. We are seeking a transformation leader who has had significant experience in managing L&A TPA policies and helped transform operations and technology. This individual will be a conduit between the tech and ops team, will identify solutions, design and implement agentic solutions, financial controls, dashboards and reports.
ResponsibilitiesEstablish financial controls across practice
Work towards improving operations performance outcomes and reducing leakage
Help to improve implementation of agentic solutions into our operations
Help to create and solve for the backlog of operations automation issues
Lead the BA team which is responsible for implementing transformational solutions
Will also own the actuarial resources responsible for implementing financial controls and security controls
Solution, design and implement agentic solutions to move from human based to agentic with Human on the loop process
Responsible for communicating with clients and bringing clients onboard for developed AI/ Agentic solutions
Required Qualifications & Experience
15+ years of experience in operations / BPO setup in L&A
Leadership & Behavioral Competencies
Executive communication and influence across technical and business audiences.
Sound judgment and structured problem-solving under ambiguity.
Ownership, accountability, and client-first, quality-first mindset.
Ability to delegate and direct while remaining a credible hands-on expert.
Collaboration across matrixed, multi-geography teams.
Preferred
FLMI, or equivalent insurance certifications.
Experience with product transitions, block migrations, or new client onboarding.
Exposure to analytics/AI-enabled operations and digital transformation in insurance.
Experience supporting pre-sales and commercial pricing of TPA/administration services.
The typical base pay range for this role across the U.S. is USD $210,000 - $340,000 per year.
For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits
The posted range is the hiring range for this role — a subset of the broader range available to employees over time — and reflects base salary across our national hiring scale.
Final offers are based on several factors, including the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position.
The top of the range is reserved for candidates who notably exceed the requirements; the lower end applies to those with less experience or fewer preferred qualifications. For positions based in higher-cost zones (e.g., California, New York, New Jersey), actual compensation may exceed the posted range; your recruiter will share specifics during the process.
Skills Required
- 15+ years of experience in life and annuity operations or BPO environments
- Executive communication and influence across technical and business audiences
- Sound judgment and structured problem-solving under ambiguity
- Ownership, accountability, and client-first, quality-first mindset
- Ability to delegate and direct while remaining a credible hands-on expert
- Ability to collaborate across matrixed, multi-geography teams
- FLMI or equivalent insurance certification
- Experience with product transitions, block migrations, or new client onboarding
- Exposure to analytics, AI-enabled operations, and digital transformation in insurance
- Experience supporting pre-sales and commercial pricing of TPA or administration services
What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
