Director, Product Management, Microsoft Product Partnership

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

We seek a Director of Product Management to set and lead the product strategy for the Microsoft partnership across ServiceNow's full vertical stack, from data and AI through agents, governance, and industry-specific workflows. This is an individual contributor role with enterprise-wide scope and executive-level influence. You are the senior product leader and definitive internal authority on how ServiceNow's platform aligns with Microsoft's product stack end-to-end.

The scope is intentionally broad and will shift as both companies' product stacks evolve. Rather than a fixed list of integration points, this role is defined by a mandate: wherever ServiceNow's stack and Microsoft's stack meet, you are accountable for the product relationship. You'll partner with product marketing, business development, corporate development, and other functions to define and execute the engagement strategy, track execution milestones, and maximize value generated for ServiceNow, our customers, and Microsoft. You will serve as ServiceNow's senior product counterpart to Microsoft product leadership.

What you get to do in this role:

• Set the strategy for and lead technical due diligence, roadmap alignment, and integration delivery across the Microsoft relationship, from qualification through activation-ready handoff to GTM, spanning whichever stack layers are active priorities at a given time, not a fixed set.
• Establish and continuously evolve the enterprise view of where ServiceNow's stack and Microsoft's stack intersect, so the organization always has one owner and one point of view on the relationship rather than fragmented, layer-by-layer ownership.
• Drive dual-roadmap alignment: translate Microsoft's capability and platform changes into internal roadmap asks, and translate ServiceNow's platform roadmap into Microsoft-facing requirements.
• Define and advocate ServiceNow's point of view on how Microsoft's stack complements (rather than overlaps with) our platform, and articulate that positioning clearly to internal and partner stakeholders.
• Define success metrics and measure downstream customer-funnel signals (adoption, attach rate, win/loss) across the partnership in partnership with GPC and field, and use them to drive roadmap and investment decisions.
• Own prioritization and resourcing recommendations across this broad scope, and decide, with leadership, where to go deep now versus defer. Communicate the rationale clearly.
• Shape and recommend leadership-level decisions on deeper strategic engagement with Microsoft (investment, co-sell motions, joint roadmap commitments).
• Track competitive and industry trends across the Microsoft ecosystem, and define the implications and response for partnership strategy.
• Lead cross-functional alignment with Engineering, Platform, Product Marketing, and GTM BD across the many teams whose work touches the Microsoft relationship. Represent ServiceNow in executive and strategic customer and partner engagements where Microsoft-specific technical context is needed, without owning the deal.

To be successful in this role you have:

• Demonstrated ability to operate across a wide, multi-layered product scope without needing it reduced to a fixed checklist, with comfort synthesizing a coherent strategy across data, AI, agents, governance, and application-layer partnership work.
• 15+ years of experience in enterprise SaaS product management, with working knowledge of key SaaS growth drivers.
• Track record of setting multi-year product strategy and influencing decisions at VP and C-level, internally and at partner or customer organizations.
• Experience critically integrating AI into product decision-making, workflow design, or technical evaluation of partner solutions.
• Experience leading product strategy for technology partnerships, including build-vs-partner analysis, technical due diligence, and integration architecture.
• Experience owning business cases for partnership investment, including accountability for outcomes, combining analytical rigor with judgment under ambiguity.
• Comfortable operating with dual accountability: influencing an internal roadmap you don't own and a partner roadmap you don't control, across an unusually broad set of stack layers.
• Highly collaborative; able to drive alignment and decisions across many internal teams at the senior leadership level without direct authority over the people or teams involved.
• Strong written and verbal communication skills; able to represent partnership rationale clearly to both technical and executive audiences, including translating across very different technical domains.
• Ability to paint a compelling vision to inspire teams and senior stakeholders across a broad, evolving scope.
• Familiarity with the ServiceNow platform and applications portfolio, and the associated competitive/partner landscape, is a plus.
• Broad familiarity with Microsoft's AI, data, and agent product ecosystem is a strong plus. Depth in a few areas plus fluency across the rest is more valuable here than deep expertise in only one.
• Hands-on product management experience with AI-powered or AI-enabled enterprise software is a strong plus.

For positions in this location, we offer a base pay of $221,200 - $387,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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