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We help people secure their future and protect the ones they love.
The Role
Lead day-to-day lending operations across consumer, home equity, and mortgage products. Supervise originations, processing, servicing, and support teams; drive pipeline growth, process improvements, compliance, reporting, and system conversions (workflow design, testing, training, stabilization). Serve as operational lead for lending technology initiatives and partner cross-functionally to ensure integration and issue resolution.
Summary Generated by Built In
Lending Manager
Credit Union Lending
Full-Time (Hybrid - Springfield, MA)
The Opportunity
As the Lending Manager at MassMutual Federal Credit Union (MMFCU), you will be a valued member of a supportive, diverse, and skilled team committed to delivering a consistent and memorable experience to our members and prospective members.
This role is responsible for overseeing the day-to-day lending operations of the credit union, including leading the lending team and driving loan production growth through effective pipeline management, process optimization, and execution across consumer lending, home equity, and mortgage.
It also provides oversight of servicing, lending support functions, and process optimization, while serving as the operational lead for lending-related technology initiatives.
A key near-term priority is leading the lending operations workstream for the credit union's core system conversion, including workflow design, data validation, testing, training, and post-conversion stabilization.
The Team
Reporting to the Chief Lending Officer (CLO), the lending team is comprised of loan originators, loan processors, loan servicers, analysts, and collections. This role provides direct supervision of loan originators, processors, and servicers, while working closely with analysts and collections in a cross-functional capacity. The team collaborates regularly with other business units across the organization.
The Impact
The following duties for this position are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned:
Minimum Qualifications
Preferred Qualifications
What You Can Expect at MassMutual
MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:
Salary Range: $81,154.70 - $111,053.80
#LI-MM1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
Credit Union Lending
Full-Time (Hybrid - Springfield, MA)
The Opportunity
As the Lending Manager at MassMutual Federal Credit Union (MMFCU), you will be a valued member of a supportive, diverse, and skilled team committed to delivering a consistent and memorable experience to our members and prospective members.
This role is responsible for overseeing the day-to-day lending operations of the credit union, including leading the lending team and driving loan production growth through effective pipeline management, process optimization, and execution across consumer lending, home equity, and mortgage.
It also provides oversight of servicing, lending support functions, and process optimization, while serving as the operational lead for lending-related technology initiatives.
A key near-term priority is leading the lending operations workstream for the credit union's core system conversion, including workflow design, data validation, testing, training, and post-conversion stabilization.
The Team
Reporting to the Chief Lending Officer (CLO), the lending team is comprised of loan originators, loan processors, loan servicers, analysts, and collections. This role provides direct supervision of loan originators, processors, and servicers, while working closely with analysts and collections in a cross-functional capacity. The team collaborates regularly with other business units across the organization.
The Impact
The following duties for this position are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned:
- Lead and oversee the end-to-end execution of the credit union's lending function across consumer, home equity, and mortgage products, ensuring consistency, efficiency, and service quality
- Provide leadership and direction to originations, processing, servicing, and lending support teams to drive effective pipeline management and operational performance
- Ensure compliance with all applicable lending regulations and investor requirements (including NCUA, RESPA, and Fannie Mae), while maintaining strong internal controls and quality standards
- Direct lending operations across the full lifecycle, including application workflow management, underwriting support coordination, loan funding, collateral and title tracking, servicing oversight, and exception management
- Oversee mortgage servicing operations, including complex servicing activities, investor reporting, and direct relationship management with secondary market investors (e.g., Fannie Mae)
- Monitor and actively drive lending pipeline, cycle times, and service levels to increase loan production, improve pull-through, and ensure timely processing, closing, and funding of loans
- Identify operational risks, bottlenecks, and inefficiencies, and implement scalable process improvements across the lending lifecycle
- Develop and maintain SOPs, controls, and documentation to support consistency, compliance, and audit readiness, while driving continuous process improvement
- Build and manage operational reporting, dashboards, and performance metrics to support transparency and data-driven decision-making
- Serve as Lending Operations Lead for core system conversion and ongoing system optimization, including workflow design, data validation, UAT, training, and post-conversion stabilization
- Partner cross-functionally with IT, Finance, Operations, vendors, and internal stakeholders to support system integration, operational readiness, and issue resolution, while serving as an escalation point and backup to the CLO
Minimum Qualifications
- Bachelor's degree
- 5+ years of lending experience within a financial institution
- 2+ years of experience managing or overseeing a team
Preferred Qualifications
- Credit union experience strongly preferred
- Experience with lending systems (e.g., MeridianLink) and workflow optimization
- Core system conversion or major system implementation experience
- Strong understanding of lending regulations (RESPA, TILA, NCUA, and Fannie Mae servicing expectations)
- Experience with process improvement, reporting, and data-driven performance management
- Experience leveraging AI tools and large language models to improve workflow efficiency, documentation, and decision support
What You Can Expect at MassMutual
MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:
- Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes
- A collaborative environment where perspectives are welcomed
- Access to learning, development, and internal networks that support continuous growth and skill-building over time
- Employee-led communities and forums that foster connection, learning, and inclusion across the organization
- A culture grounded in integrity, responsibility, and stewardship-supported by a company with a strong legacy and a future-focused mindset
Salary Range: $81,154.70 - $111,053.80
#LI-MM1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
Skills Required
- Bachelor's degree
- 5+ years of lending experience within a financial institution
- 2+ years managing or overseeing a team
- Credit union experience
- Experience with lending systems (e.g., MeridianLink) and workflow optimization
- Core system conversion or major system implementation experience
- Strong understanding of lending regulations (RESPA, TILA, NCUA, Fannie Mae servicing expectations)
- Experience with process improvement, reporting, and data-driven performance management
- Experience leveraging AI tools and large language models to improve workflows and documentation
MassMutual Compensation & Benefits Highlights
How does MassMutual ensure its pay and bonus plans are competitive?
MassMutual supports competitive compensation through salary and bonus opportunities, retirement contributions, pay transparency practices and a broad benefits package that adds value beyond base pay. The company also uses long-running pay equity reviews and employee feedback to evaluate whether rewards are supporting employees across roles and life stages.
- Competitive pay and bonus opportunities: MassMutual describes its total rewards approach as holistic and flexible, with competitive salaries and bonuses designed to support employees’ financial well-being. Employees also point to compensation as part of the value proposition, with one sales assistant citing “great benefits and lots of flexibility,” and another employee describing the company’s “good leadership and benefits.”
- Retirement and financial benefits: MassMutual provides a 401(k) benefit of up to 10% of eligible compensation, including a 5% company match and a 5% annual company contribution. The company also treats eligible student loan payments like 401(k) contributions for matching purposes and begins monthly retirement healthcare account contributions for employees starting at age 45.
- Pay transparency and pay equity: MassMutual posts salary ranges in most job postings and has used an independent HR risk management firm to conduct annual adjusted pay gap reviews for 17 years. That approach connects compensation competitiveness with equity and accountability across the employee experience.
- Benefits as part of total rewards: MassMutual’s compensation includes health, dental and mental health benefits, caregiver leave, parental leave, bereavement leave, paid volunteer time, flexible holidays and a Well-Being Wallet of up to $1,250 annually. A head of human resources said, “It’s not about industry standards — it’s about supporting all employees’ well-being in ways that are meaningful to them.”
- External signals:
- Benefits value: Employees on external review sites regularly highlight benefits as a strength, with reviews calling out “excellent benefits,” “great benefits” and a “great benefits package.” (Glassdoor; Indeed)
- Compensation and retention: Employees surveyed on external review sites rate MassMutual’s perks and benefits an A-, with 100% saying perks and benefits play a role in staying at the company. (Comparably)
- Financial stability: MassMutual reported more than $10 billion in insurance and annuity benefits paid in 2025 and total adjusted capital above $34 billion, reinforcing the company’s long-term financial foundation. (MassMutual 2025 Annual Report)
Bottom line: MassMutual supports competitive pay through salary and bonus opportunities, strong retirement contributions, pay transparency, recurring pay equity reviews and benefits designed to support employees’ financial, physical, mental and family well-being.
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The Company
What We Do
Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We’re people helping people. Together, we’re stronger.
Why Work With Us
MassMutual has the financial security and stability of a 170+ year old company, with the culture and energy of a startup. We work every day with the customer front of mind to build the best digital experience in the industry.
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MassMutual Teams
MassMutual Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We believe in capitalizing on the best of being together in our offices as well as personal flexibility. Our workplace philosophy puts office collaboration first, combined with flexibility to work remotely.
Typical time on-site:
3 days a week
