Governance, Risk, and Compliance (GRC) Analyst at LivePerson

| Washington DC | Remote
Sorry, this job was removed at 10:20 a.m. (CST) on Friday, October 8, 2021
Find out who's hiring in Nationwide.
See all Legal jobs in Nationwide
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, including HSBC, Disney, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.  

We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.

You will thrive here if: 

You can operate in a fast paced, dynamic environment

You can build partnerships that move our business forward

You build code that is simple, understandable, and clean  

You see feedback or failure as motivation to learn and to grow 

You believe data-driven decision making is the norm

You relate to our core principles (link) and want to work with Conversational AI experts

A Governance, Risk, and Compliance (GRC) Analyst at LivePerson is responsible for the assessing, documenting and communicating LivePerson’s compliance and risk posture as they relate to its information assets. 

The purpose of this position is to provide skilled information security and compliance expertise for development, support and implementation of the information security risk management program, with a focus on managing outside audits and assessments from customers.

Responsibilities require project management experience, as well as expertise to ensure effective system-wide security analysis; compliance; standards and testing; risk assessment; awareness and education; and development of policies, standards and guidelines.

Our GRC Analysts report to the Head of Global GRC and are a part of LivePerson’s highly talented and Global Information Security team.

In this role :

Duties and Responsibilities:

Leadership

  • Perform other duties as assigned to ensure the smooth functioning of the department and maintain the reputation of LivePerson as a valued business partner to its customers.
  • Operate with a high degree of independence with regard to project management activities, including development of project plans, customer meetings and audit sessions.

Compliance

  • Work with the GRC team on the system-wide information security compliance program, ensuring IT activities, processes, and procedures meet defined requirements, policies and regulations.
  • Execute strategy for dealing with increasing number of audits, compliance checks and external assessment processes for internal/external auditors, PCI DSS, HITRUST, SOC, NIST 800-171 and other compliance standards.

Audit

  • Work with Internal Audit, our Audit Partners, Customers, Assessors and outside consultants as appropriate on required security assessments and audits
  • Coordinate and track all information technology and security related audits including scope of audits, Questionnaire timelines, auditing agencies and outcomes. 
  • Work with auditors as appropriate to keep audit focus in scope, maintain excellent relationships with audit entities and provide a consistent perspective that continually puts the LivePerson in its best light. 
  • Provide guidance, evaluation and advocacy on audit responses.

Risk

  • Work with the team to develop and implement the system-wide risk management function of the information security program to ensure information security risks are identified and monitored.

  • Internally assess, evaluate and make recommendations to management regarding the adequacy of security controls for LivePerson’s information and technology systems.

 Communications:

  • At LivePerson, all Security Team members are expected to Interact in both oral and written communications with all levels of both LivePerson and Customer Teams in matters related to information security and security awareness materials.  

Problem-Solving Skills

  • Must be able to assess computer hardware, software, systems and processes for security risks or violations and work with Liveperson’s Teams, Technology Vendors and other Stakeholders to recommend solutions.
  • Must be able to assess the status of complex multi-location projects as well as identify and implement appropriate corrective measures to resolve issues as they arise.
  • Must have a strong customer service orientation and the ability to project that attitude to customers in remote locations.

The qualifications are:

  • IT skills with high level of information security experience and expertise
  • Knowledge of information security risk management frameworks and compliance practices.
  • Experience managing audits and outside auditors
  • Knowledge of securing network technologies, client, and server operating systems.
  • Experience responding to, analyzing, and communicating information security incidents
  • Experience with planning and managing security projects
  • Excellent interpersonal, communication, and presentation skills, including formal report writing experience
  • Understanding of common security standards and regulations (e.g., SOC, PCI DSS, ISO2700x, etc.)

 Preferred Qualifications

While a degree in Information Technology, Computer Science or related field is highly desirable, we also look to candidates with experience in Information Systems Design, Management or other proficiencies related to Security.  Advanced security qualifications such as CISSP, GIAC or Privacy Certifications like CDPSE or CIPM are always welcomed, but don’t let not having them stop you from applying.

 As well as a well-formed opinion and a bias for action, LivePerson GRC Analysts include the following qualities:

  • Experience in information security experience and/or IT risk management with a focus on security, performance and reliability
  • Good working knowledge of current IT risks and experience implementing security solutions
  • Experience performing information security audits or risk assessments
  • Familiarity with security auditing processes
  • Familiarity with dashboard creation

LI#-PS

Why you’ll love working here:

LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer top tier tech & data science colleagues, along with opportunities to push your own limits. We embrace invention and experimentation. You’ll have great benefits, flexible time off, plus snacks and drinks to keep your mind fresh and stomach full. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. 

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • D3JSLibraries
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Ember.jsFrameworks
    • ExpressFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • MemcachedDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
The United We Tech Series: The LivePerson Episode
Watch

What are LivePerson Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Paid industry certifications
More Jobs at LivePerson208 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Content
Developer
new
Remote
Sales
new
New York City, NY
HR + Recruiting
new
Remote
Data + Analytics
new
Seattle, WA
Content
new
New York City, NY
Content
new
New York City, NY
Product
new
New York City, NY
Sales
new
New York City, NY
Data + Analytics
new
Remote
Sales
new
New York City, NY
Developer
new
Remote
Sales
new
New York City, NY
Operations
new
Remote
Operations
new
Remote
Developer
new
Remote
Operations
new
New York City, NY
Data + Analytics
new
Remote
Finance
new
Remote
HR + Recruiting
new
San Francisco, CA
Developer
new
New York City, NY
Sales
new
Remote
Design + UX
new
Remote
Product
new
Remote
Data + Analytics
new
Remote
Finance
new
Remote
Finance
new
Remote
Project Mgmt
new
Remote
Sales
new
Remote
Developer
new
Remote
Developer
new
Remote
Operations
new
Remote
Developer
new
Seattle, WA
Developer
new
Seattle, WA
Data + Analytics
new
Seattle, WA
Developer
new
Seattle, WA
Data + Analytics
new
Seattle, WA
HR + Recruiting
new
Seattle, WA
Sales
new
Remote
Sales
new
Remote
Finance
new
Remote
Product
new
Remote
Marketing
new
Remote
Developer
new
Remote
Product
new
Seattle, WA
Developer
new
Remote
Product
new
Seattle, WA
Marketing
new
New York City, NY
HR + Recruiting
new
New York City, NY
Developer
new
Seattle, WA
Design + UX
new
New York City, NY
Developer
new
Remote
Developer
new
Remote
Marketing
new
Remote
Sales
new
Remote
HR + Recruiting
new
Remote
Operations
new
Remote
Operations
new
Remote
Developer
new
Remote
Sales
new
New York City, NY
Project Mgmt
new
Remote
HR + Recruiting
new
Remote
Developer
new
Remote
Product
new
New York City, NY
Marketing
new
Remote
Project Mgmt
new
Seattle, WA
Developer
new
Seattle, WA
Developer
new
Remote
HR + Recruiting
new
Remote
Data + Analytics
new
Remote
Developer
new
Remote
Developer
new
New York City, NY
Developer
new
Remote
Developer
new
Remote
Developer
new
Remote
Developer
new
Remote
Product
new
Remote
Developer
new
Seattle, WA
Finance
new
Remote
Data + Analytics
new
Remote
Developer
new
Remote
Developer
new
Seattle, WA
Developer
new
Remote
Developer
new
Remote
Developer
new
Remote
Developer
new
Remote
Developer
new
Remote
Marketing
new
Remote
Product
new
Seattle, WA
Developer
new
Remote
Developer
new
Remote
Developer
new
Remote
Developer
new
Remote
Developer
new
Seattle, WA
Developer
new
Remote
Operations
new
Remote
Design + UX
new
New York City, NY
Developer
new
New York City, NY
Developer
new
New York City, NY
Developer
new
New York City, NY
Developer
new
New York City, NY
Developer
new
New York City, NY
Developer
new
New York City, NY
Developer
new
Remote
Developer
new
Seattle, WA
Data + Analytics
new
Washington DC
Developer
new
Remote
Developer
new
Seattle, WA
Developer
new
New York City, NY
Developer
new
New York City, NY
Developer
new
Remote
Developer
new
Remote
Developer
new
Remote
Developer
new
Remote
Data + Analytics
new
Washington DC
Product
new
New York City, NY
Finance
new
Seattle, WA
Developer
new
Remote
Developer
new
Remote
Operations
new
Remote
Developer
new
New York City, NY
Developer
new
New York City, NY
Data + Analytics
new
New York City, NY
Developer
new
New York City, NY
Developer
new
Seattle, WA
Developer
new
New York City, NY
Project Mgmt
new
New York City, NY
Developer
new
New York City, NY
Developer
new
New York City, NY
Developer
new
New York City, NY
Data + Analytics
new
Seattle, WA
HR + Recruiting
new
Washington DC
Developer
new
Remote
Developer
new
Seattle, WA
Developer
new
Seattle, WA
Design + UX
new
Remote
Sales
new
New York City, NY
Sales
new
Remote
Developer
new
Remote
Developer
new
New York City, NY
Project Mgmt
new
Remote
Developer
new
New York City, NY
Developer
new
New York City, NY
Content
new
Remote
Operations
new
Remote
Developer
new
Remote
Operations
new
New York City, NY
Developer
new
Remote
Developer
new
Remote
Developer
new
Remote
Project Mgmt
new
New York City, NY
Developer
new
Seattle, WA
HR + Recruiting
new
New York City, NY
Sales
new
Remote
Data + Analytics
new
Remote
Project Mgmt
new
Washington DC
Sales
new
Remote
Sales
new
Remote
Developer
new
Remote
Developer
new
Remote
Operations
new
Remote
Project Mgmt
new
Seattle, WA
Data + Analytics
new
New York City, NY
Developer
new
Seattle, WA
Data + Analytics
new
Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView LivePerson's full profileSee more LivePerson jobs