Legal On-Site Services Specialist
The Legal Services Associate provides operational support within a legal office environment. This role may perform functions in one or more service areas, including document production, imaging and scanning, mail services, shipping and receiving, records management, and equipment support. The position requires handling highly confidential and time-sensitive legal documents while delivering exceptional customer service to legal professionals.
This position reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on the site structure.
Key Responsibilities Document Production & Imaging- Operate high-volume copy, print, scanning, and document imaging equipment.
- Perform binding, finishing, quality control, and final document preparation.
- Handle highly confidential and time-sensitive legal documents with accuracy and discretion.
- Ensure the highest quality standards for all legal document production and project work.
- Operate image-handling software and electronic document management systems.
- Perform file conversion, file naming, and file formatting for print and electronic production.
- Manage table of contents (TOC) creation and maintenance for electronic files.
- Perform Optical Character Recognition (OCR) processing to enable keyword search functionality.
- Transfer files electronically through FTP and other file-sharing methods.
- Assist with coordinating off-site production projects with Business Information Services (BIS) or Smart Source partners.
- Sort, distribute, and process incoming and outgoing mail, packages, faxes, and courier deliveries.
- Apply appropriate postage and maintain shipping records.
- Perform shipping and receiving duties, including verification of incoming materials and packing slips.
- Deliver completed projects to designated customer locations within and outside the site.
- Travel between customer locations and buildings when required.
- Maintain and troubleshoot copiers, printers, scanners, postage equipment, and related office technology.
- Conduct daily inspections of convenience copiers to ensure proper functionality and output quality.
- Clear paper jams, perform routine maintenance, and escalate technical issues as needed.
- Maintain meter readings, service logs, supply inventories, and operational records.
- Ensure copier and equipment areas remain organized, clean, and fully stocked.
- Utilize bindery and finishing equipment, including:
- Shrink-wrap machines
- Paper cutters
- Hole drills
- Joggers
- Tape machines
- Stackers
- Electric staplers
- Scales
- Perform filing, document retrieval, archiving, and records management functions.
- Assist with document retention activities, including purging and archiving old records.
- Maintain accurate records and documentation to support customer and business requirements.
- Respond promptly to customer requests and service inquiries.
- Communicate job status, project updates, and production capabilities to customers.
- Provide professional support to legal professionals including:
- Legal Secretaries
- Project Managers
- Paralegals
- Associates
- Partners
- Coordinate and prioritize multiple projects while meeting tight deadlines.
- Deliver exceptional customer service in a fast-paced legal environment.
- Calculate charges for completed work and maintain billing records as required.
- Support workflow and document management initiatives utilizing both hardware and software solutions.
- Perform additional duties as assigned.
- High School Diploma, GED, or equivalent work experience required.
- Completion of Ricoh Legal Training within 90 days of hire and maintenance of ongoing training requirements.
- Previous copy, print, or document services experience preferred.
- Minimum one (1) year of experience in a legal environment strongly preferred.
- Demonstrated ability to provide exceptional customer service.
- Strong interpersonal, communication, and customer relationship skills.
- Proficiency with Microsoft Office Suite and basic computer applications.
- Valid driver's license and required insurance coverage may be required based on business needs and Ricoh policy.
- Technical aptitude with copiers, printers, scanners, postage machines, and related office equipment.
- Understanding of shipping, receiving, and mail processing procedures.
- Working knowledge of document management systems and workflow technologies.
- Strong organizational and time management skills.
- Ability to prioritize work and manage multiple deadlines effectively.
- Strong troubleshooting and problem-solving capabilities.
- Ability to work independently with minimal supervision.
- Basic electronics knowledge preferred.
- Ability to read and interpret technical manuals and operational procedures.
- Knowledge of cost recovery and document tracking systems.
- Strong attention to detail and commitment to quality.
- Excellent verbal communication and customer service skills.
- Ability to maintain confidentiality and handle sensitive legal information appropriately.
- Work is performed primarily in an office or legal services environment with normal lighting, ventilation, temperature, and noise levels.
- Assignments require the ability to interpret, understand, and apply complex instructions, information, and procedures.
- Regular communication of diverse information to customers and internal stakeholders is required.
- Physical requirements may include:
- Extended periods of standing and walking
- Bending, reaching, stretching, and occasional climbing
- Lifting and moving items weighing up to 50 pounds
- Frequent use of computers, keyboards, calculators, scanners, printers, and other office equipment.
- Requires moderate manual dexterity and hand-eye coordination.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Skills Required
- High school diploma, GED, or equivalent work experience
- Complete Ricoh Legal training within 90 days of hire and maintain training
- Some related copy job experience
- Minimum of 1 year of experience in the Legal Industry
- Proficiency in MS Office Suite and basic computer skills
- Ability to provide excellent customer service and strong communication skills
- Technical aptitude with printers, copiers, postage machines and other office equipment
- Ability to lift or move items weighing up to 50 lbs
- May require a valid driver's license and minimum auto insurance per company policy
- Experience with scanning, OCR, FTP, image handling and document management workflows
Ricoh Global Services Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ricoh Global Services and has not been reviewed or approved by Ricoh Global Services.
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Healthcare Strength — Benefits are positioned as comprehensive, with medical, dental, and vision coverage plus life and disability protection as core components. Multiple plan choices are described, suggesting employees can tailor coverage to their needs.
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Retirement Support — Retirement benefits are a recurring strength, highlighted by a 401(k) program with company matching (described as 50% on the first 6% of base salary). Additional references to regular bonuses and contributions to retirement further reinforce the perceived value of the retirement offering.
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Leave & Time Off Breadth — Time-off benefits are described as a meaningful part of the total rewards package, including vacation, sick days, holidays, and PTO structures. Extra options such as purchasing additional vacation are also described, increasing perceived flexibility in time off.
Ricoh Global Services Insights
What We Do
Digital transformation is crucial for a business but complex to deliver. It’s so complicated that no single company can be expected to provide everything required to achieve success; but one company can ensure everything gets delivered. That’s why Ricoh works with best in class delivery partners to support us through the process of transforming your business into a digital business. As well as our partners, we offer access to our seventeen thousand engineers. They’re on the ground, around the world, ready and able to manage the complexity of transformation. Digital transformation moves so quickly, that you could redefine it on a daily basis. Ricoh provides the people, processes and technology to help your business evolve and embrace new ways of working.
