Legal Case Manager

At Craig Swapp & Associates, we provide unparalleled personal injury customer service and results. We emphasize the excellence that should be present in a leader in the personal injury law field by putting clients first, delivering world-class service, and winning for them. We are seeking an individual who shares our core values to join our team as a Legal Case Manager for personal injury law in our Meridian, ID office. We are looking for someone who takes pride in their work, holds themselves to high standards and seeks for excellence in all they do.

This individual will need to organize and maintain detailed case files, including legal documents, correspondence, and client communications. Track case timelines and deadlines to ensure all necessary actions are taken promptly. Update and maintain case management software database regularly. 

We want someone who loves helping and serving others. This individual will be the client's main point of contact, keeping them informed with the status of their case. Address their concerns promptly and professionally. Obtain necessary information and documentation, including updated injuries and list of medical providers. Collect all relevant medical records and bills. Request billing ledgers, review outstanding balances, and list of providers. Ensure timely billing and/or a lien is in place. As well as assist with resolving contractual issues with Medicare and Medicaid, etc.

This person needs to work collaboratively with attorneys, other case managers, and legal staff. Attend team meetings and case review sessions to provide updates on case statuses. This Legal Case Manager position offers an exciting opportunity for a motivated professional to contribute to the success of our legal team and ensure the efficient handling of cases.

In addition to world class service for our clients, Craig Swapp & Associates strives to be a great place to work. We offer competitive pay and excellent benefits with employee paid medical, dental and a basic life coverage, as well as a retirement program with company paid match, paid holidays, paid time off, and other voluntary supplemental insurance coverages. 

• Experience in personal injury law, medical, and/or insurance industries preferred.
• Excellent communication and interpersonal skills.
• Detail-oriented with exceptional organizational abilities.
• Ability to handle confidential information with discretion.
• Familiar with various legal practice areas is a plus.
• Good customer service skills a must.
• General computer skills (working knowledge of Microsoft Word, Excel, and Outlook).
• Bi-lingual in English and Spanish is a plus.