Are you looking for more than just a job? At Chewy, you'll find yourself on a career path with other awesome humans, like yourself. You'll be part of a culture that values everything that you do, who you are, and the goals you have set for your career. We want to give you the chance to grow, earn competitive pay, and be happy while you do it. Sounds simple, but we love it!
Your Opportunity:
Chewy is seeking a Leave and Accommodation Care Advocate to join our newly established team within the HR Shared Services organization. This team is dedicated to delivering top-tier service and advocating for the best possible experience for our Team Members.
In this role, you will act as both a knowledgeable guide and a compassionate advocate, you will ensure Team Members are well-informed about their options, supported throughout the process, and smoothly reintegrated back into work. You will have the opportunity to collaborate with both internal teams and external providers to offer outstanding service while maintaining compliance with federal and state regulations.
What You'll Do:
- Serve as the primary contact for Team Members navigating leave and accommodations, offering personalized guidance while ensuring adherence to federal and state regulations (FMLA, ADA, PWFA, etc.)
- Support Team Members with Personal Leave Of Absence claims from initial intake through the entire lifecycle, including documentation, approval, tracking, and closure; communicating policies, eligibility, required documentation, and any applicable timelines or deadlines
- Initiate claim requests through Chewy's third-party administrator, ensuring Team Members are clear about their responsibilities in the process and what steps to anticipate
- Manage calls and electronic inquiries, offering clear and timely responses throughout the leave and accommodation process
- Assess claims, identify potential concerns, and advance concerns to the Tier 2 team
- Conduct an ADA interactive dialog for new disability requests as required
- Assess and triage claims to determine those that should be handled internally versus escalating to AB1 (e.g., flu-related leave for three days)
- Partner with external providers to manage claims effectively, delivering a streamlined and efficient experience for Team Members
- Conduct a midway checkpoint to review progress on leave cases, address any challenges, and help answer any questions regarding their next steps
- Assist with return-to-work steps by providing clear guidance on required documentation, policies, and timelines
- Support candidates in the pre-employment accommodation process by providing end-to-end case management including engaging the candidate, hiring manager, and other partners as needed
- In partnership with Chewy's WOW team, facilitate the Surprise and Delight program (e.g., Family Addition claims) to create a meaningful and supportive team member experience
- Preserve and protect the confidentiality of team member PII information and ensure accurate record-keeping
- Leverage technology platforms like SNOW, WD, Kronos and third party case management platform to support LOAA processes
What You'll Need:
- Bachelor's Degree in Human Resources or related field preferred
- 2+ years supporting Team Members with leave of absence and accommodation
- Experience in federal and state leave regulations, including FMLA, ADA, PWFA, and equivalent state laws
- Human Resources is preferred
- Flexibility to shift schedule as needed by the business
- Exceptional customer service skills with a focus on responsiveness, emotional intelligence, critical thinking skills, and problem-solving
- Exceptional interpersonal, collaboration, and communication skills, maintaining confidentiality, and building trust with Team Members, vendors, and internal partners
- Strong organizational and time management skills to prioritize competing responsibilities
- Preferred experience with systems such as ServiceNow (SNOW), Workday (WD), Kronos, etc.
- Preferred experience working with a third party leave administrator as a vendor
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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What the Team is Saying
Chewy Compensation & Benefits Highlights
How does Chewy ensure its pay and bonus plans are competitive?
Chewy approaches compensation through a total rewards strategy that combines salary, bonuses, equity opportunities, healthcare benefits, employee discounts, and career growth opportunities. The company emphasizes supporting employees across ecommerce, healthcare, pharmacy, customer service, technology, and fulfillment operations while competing for talent in both retail and tech markets.
Competitive compensation and bonus opportunities: Chewy offers market-based compensation packages that may include salary, performance bonuses, commissions, and equity depending on role and level. Built In also notes benefits such as relocation assistance, employee discounts, and bonus opportunities across multiple teams and functions.
- Healthcare and wellness support: Benefits include medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, disability coverage, telemedicine, mental health resources, and wellbeing programs. Chewy also offers wellness-focused resources designed to support employees physically, mentally, and financially.
- Retirement and financial wellbeing: Employees receive 401(k) plans with company matching along with financial wellness resources and broader support programs. Benefits are designed to support both short-term needs and long-term financial planning.
- Pet-focused and family-oriented benefits: Chewy offers pet insurance discounts, employee discounts on Chewy products, parental leave, fertility support, family-focused benefits, and caregiving resources. The company’s benefits package is closely aligned with its pet-focused identity and customer mission.
- Flexibility and workplace support: Corporate employees may have access to hybrid work arrangements, flexible scheduling, commuter benefits, PTO, paid holidays, and wellbeing initiatives. Employees also cite supportive managers and collaborative teams as important parts of the broader employee value proposition.
- Long-term career investment: Compensation is reinforced through career growth opportunities, mentorship, leadership development, cross-functional learning, and exposure to large-scale ecommerce, automation, healthcare, and logistics initiatives. Employees often describe growth opportunities as an important part of the overall company experience.
- External signals: Comparably reports that 70% of employee reviews are positive overall. Employees frequently highlight healthcare benefits, employee discounts, coworkers, and growth opportunities as strengths of the company experience. (Glassdoor; Comparably)
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What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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