What you’ll be doing:
GTM & Feature Enablement: Partner directly with Product Managers (PMs) and Subject Matter Experts (SMEs) to translate new product features, enhancements, and GTM motions into clear, high-impact technical enablement materials.
Digital Content Creation: Build and launch modern, responsive courses using Articulate Rise, maximizing core LMS features to create optimal, trackable learning paths for different audiences.
Simulation & Video Production: Create highly interactive, self-paced simulation content using Navattic alongside crisp, engaging video tutorials and screen recordings built in Camtasia.
AI-Driven Acceleration: Routinely utilize generative AI tools like Claude to draft scripts, brainstorm content structures, build assessments, and accelerate content iteration cycles to keep up with release velocity.
Technical Writing Collaboration: Partner closely with the Technical Writing team to align on new product release schedules, exchange feature documentation insights, and coordinate consistent messaging across educational content.
Cross-Functional Collaboration: Manage projects, review loops, and content assets seamlessly using Google Workspace to maintain tight alignment with engineering, product, and field teams.
We’re looking for:
Technical Aptitude: Strong technical curiosity and an ability to quickly grasp new product features, cloud enhancements, and identity/device management concepts.
Content Tool Proficiency: Hands-on experience or high comfort level creating digital learning content, specifically utilizing Articulate Rise and video editing platforms like Camtasia.
Simulation Savvy: Experience with or a strong aptitude for building interactive walkthroughs using digital adoption or simulation software like Navattic (or equivalent no-code sandbox capture tools).
Modern Stack Agility: High comfort level working daily in Google Workspace and leveraging AI companions like Claude to streamline writing, editing, and content assembly.
Communication Excellence: Exceptional ability to distill highly technical release metrics and developer notes into structured, user-friendly instructional copy and video scripts.
Portfolio Requirement: A link to a digital portfolio, media reel, or relevant work samples (e.g., video tutorials, interactive guides, or Rise courses) demonstrating your technical storytelling ability.
Preferred Qualifications:
Proven Content Creation Focus: Strong background with content creation as your core professional focus, showcasing deep day-to-day experience building diverse, polished digital media assets from scratch.
Bite-Sized Release Enablement: Demonstrated success working directly with new GTM product releases and transforming dense, highly technical engineering updates into crisp, bite-sized training modules tailored for external customers.
LMS Experience: Hands-on experience navigating, creating learning paths, uploading multimedia assets, and managing user experiences natively within modern Learning Management Systems (LMS).
SaaS Alignment: Experience working within a fast-paced B2B SaaS environment aligned directly with rapid software product release and GTM schedules.
#LI-YM1
Skills Required
- Strong technical aptitude and ability to learn cloud/identity/device management features quickly
- Hands-on experience or high comfort level with Articulate Rise and LMS content creation
- Experience creating interactive simulations or walkthroughs (Navattic or equivalent)
- Video production and screen-recording skills using Camtasia
- Regular use of generative AI tools (e.g., Claude) to draft and iterate content
- Daily use of Google Workspace for collaboration and project management
- Excellent written and verbal communication; distill technical information into instructional copy and scripts
- Provide a digital portfolio or media reel demonstrating tutorials, guides, or Rise courses
- Fluent spoken and written English for interviews and internal communication
- Located in and authorized to work in India
- Proven content creation background, building polished digital media assets from scratch
- Experience converting technical engineering updates into concise enablement modules for GTM
- Hands-on LMS experience uploading multimedia, creating learning paths, and managing user experiences
- Experience working in a fast-paced B2B SaaS environment aligned with rapid releases and GTM schedules
What the Team is Saying
What We Do
JumpCloud’s mission is to Make Work Happen®, providing simple, secure access to an organization’s technology resources from any device, or any location. The JumpCloud Open Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities and their devices, and apply conditional access controls based on Zero Trust principals. Since launching in 2012, our global user base has grown to more than 150,000 organizations, with more than 5,000 paying customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight and Peloton. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike. Our teams are growing fast, too, and we're looking for talent across engineering, sales, customer success, marketing, product management, and more. Join our team of dedicated, passionate, and creative people who are eager to change the IT industry forever. We live by our core values which are: Build Connections Think Big 1% Better Every Day
Why Work With Us
We offer an incredible opportunity to see your impact. Each team member gets an up close personal view and education into building a fast growing startup. We are transparent about what we are doing, how we are doing it, and the decisions that we are making. There is opportunity to progress and flexibility to find unique approaches to our business
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JumpCloud Offices
Remote Workspace
Employees work remotely.
JumpCloud is committed to being remote-first across the world. We have team members in most U.S. states and in 14 countries.
