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Working with the world’s leading global and regional airlines since 1971 delivering fast and efficient service standards
The Role
Lead a team to design, deliver and manage end-to-end learning programs across multi-site operations. Own the LMS, ensure regulatory (CAA) compliance, digitise training (e-learning, micro-learning, digital work instructions), run competency assessments and training needs analysis, and produce metrics to monitor learning effectiveness.
Summary Generated by Built In
We are looking for a talented Learning & Development Manager who will be responsible for delivering our learning and development strategy across a multi-site operational business; covering mandatory requirements, operational practical training, competency assessment, and skills development programmes.
This is an on-site based role located at our London Heathrow UK Head office.
This is an on-site based role located at our London Heathrow UK Head office.
Your main responsibilities on a day to day basis will be:-
- Lead and manage a team of 7, including L&D Specialists, Operational Skills Trainers, and a Digital Learning Developer.
- Own the Learning Management System ensuring accuracy of records and efficiency of processes.
- Deliver and grow a comprehensive learning aligned with organisation's goals, fostering a culture of continuous learning.
- Manage the mandatory training framework, ensuring compliance with CAA regulations and other internal and external requirements.
- Lead the digitalisation plan for Training, managing the creation of e-learning solutions; and micro-learnings to support organisational training needs.
- Ensure a comprehensive induction and onboarding experience, including a programme of practical training on-the-job.
- Manage the creation and delivery of digital Work Instructions to ensure impactful and high-quality learning programmes.
- Manage and grow the digital competency-based programme of assessments to improve performance and compliance, and conduct trend analysis.
- Conduct the annual Training Need Analysis connected to employee performance reviews and create learning pathways to support development and business needs.
- Produce reports and metrics to monitor the effectiveness of learning activities.
To be successful in this role you will need:-
- Relevant qualification in Education and Training.
- Experience using Success Factors LMS desirable.
- Strong track record of delivery in a learning and development role within a multi-site Operations / Logistics business.
- To be innovative and change-driven.
- Strong influence and collaboration skills.
- Excellent relationship builder and stakeholder management.
- Strong leadership capabilities.
Please note that if you are offered this position, you will be subject to a background check including a criminal record check, 5 year employment history and a drug & alcohol test.
Our Values
Safety
- Always look out for our own and each other's safety.
- Proactively identify safety risks, hazards and unsafe behaviours promptly and courageously.
- Comply with all relevant safety regulations and standards at all times.
- Learn from mistakes and share that learning.
Customer Focus
- Delight customers by actively anticipating their needs, concerns and preferences.
- Offer alternative "yes" solutions to "no" situations.
- Deliver service excellence and always aim to exceed customer expectations.
Respect
- Appreciate everyone's background, cultural values and opinions at all times.
- Actively listen and understand other's intent and point of view, especially during disagreements.
- Build trusting relationships, demonstrate empathy and care for others.
Excellence
- Always do the right thing. Do it right the first time.
- Demonstrate extreme ownership: See it, Own it, Solve it.
- Adopt a growth mindset: keep learning, stay agile, be resilient.
- Set high expectations, embrace innovation and practice continuous improvement.
Teamwork
- Prioritise SATS Group's interests over one's own and department needs.
- Proactively share resources, ideas and information constructively.
- Build on each other's strengths and ideas to achieve win-win outcomes.
About
WFS is one of the world's leading ground handling organisations, providing high quality cargo, passenger, premium, ramp, baggage and technical services across a network spanning over 188 locations in more than 22 countries on five continents.In our UK business, which employs more than 700 people across 19 sites all over the country, we have a clear vision: to empower our people, always look for improvements and lead our industry with great customer focus.
Skills Required
- Relevant qualification in Education and Training
- Experience using SuccessFactors LMS
- Proven L&D delivery experience within multi-site Operations / Logistics businesses
- Experience leading and managing an L&D team (managing L&D Specialists, Operational Skills Trainers, Digital Learning Developer)
- Ownership and management of a Learning Management System, ensuring accuracy of records and efficient processes
- Knowledge and experience ensuring compliance with CAA regulations and other internal/external requirements
- Experience designing and delivering digital learning solutions, e-learning, micro-learning and digital work instructions
- Experience managing competency-based assessment programmes and conducting training needs analysis
- Strong stakeholder management, influence, collaboration and relationship-building skills
- Strong leadership capabilities
- Ability to work on-site at London Heathrow UK head office
- Successful completion of background checks including criminal record check, 5-year employment history and drug & alcohol test
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The Company
What We Do
WFS is one of the world's leading ground handling organizations, providing high quality cargo, passenger, premium, ramp, baggage and technical services across a network spanning over 170 locations in more than 22 countries on five continents.
Why Work With Us
Our highly trained and experienced operations teams are experts in optimizing the capacity of cargo pallets and containers, ensuring we maximize the revenue potential on every flight. At WFS, Environmental, Social and Governance (ESG) criteria are at the heart of our business strategy.
