Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on our Mission
Zocdoc’s greatest strength has always been its people, and the people who help our people grow. As Senior Manager, Learning & Development, you’ll play a critical leadership role in shaping our talent landscape, driving development programs that build capability, strengthen culture, and support our long-term strategy.
You’ll architect learning experiences that are both high-impact and highly practical, ensuring every employee has the tools, skills, and confidence to excel. From designing leadership journeys to scaling foundational programs, you’ll influence how Zocdoc learns, leads, and evolves for years to come.
You’ll enjoy this role if you are…
- Adaptable and flexible to evolving priorities and changing situations
- Able to work high and low, fluidly transitioning from being a part of strategy one moment to diving deep in details and working tactically in the next
- A self-starter as well as an effective communicator with the ability to collaborate and influence at all levels in the organization
- Service oriented, with a high degree of customer responsiveness
- An inclusive leader that contributes to creating a sense of belonging
- Serious about your work, but not about yourself—because let’s face it, you need a sense of humor in today’s world
Your day-to-day is…
- Defining Zocdoc’s L&D strategy and translating it into a holistic, scalable learning portfolio
- Owning our learning inventory: identifying needs, prioritizing programs, and ensuring offerings stay fresh and relevant
- Designing and developing learning experiences, from instructor-led workshops to asynchronous courses and certificate programs
- Partnering with subject-matter experts to build content rooted in real business needs and grounded in instructional best practices
- Establishing and tracking success metrics to evaluate program effectiveness and continuously refine learning experiences
- Managing and evolving learning operations, tools, systems, and processes to support seamless program administration
- Coordinating internal and external partners to deliver both off-the-shelf and custom training solutions
- Facilitating workshops as needed: including professional development, team-building, and manager capability sessions
- Owning Zocdoc’s Mentoring Program, from application cycles to structured milestone management and cohort facilitation
- Designing and launching a Leadership Development Program, in close partnership with HRBPs and senior leaders
- Overseeing the learning budget with thoughtful stewardship and transparent planning
- Developing clear, strategic communication plans to promote learning opportunities and drive engagement across the organization
- Collaborating closely with our Pune-based leaders to align programs and share best practices globally
- Serving as the point-person for our learning platforms, ensuring we maximize adoption, engagement, and value
You’ll be successful in this role if you have…
- Genuine passion for developing talent and a competitive drive to build a culture where people can do their best work
- 6+ years of L&D experience, including 2+ years managing programs or people, ideally in a high-growth tech or startup environment
- Strong knowledge of learning science, instructional design, and adult learning theory and the ability to apply it in practical, engaging ways
- A track record of building scalable, creative learning programs that adapt to changing business needs
- Experience standing up or enhancing learning operations, including tools, systems, and processes
- Exceptional organizational, project management, and stakeholder-management skills
- Strong business acumen that allows you to collaborate confidently with leaders, SMEs, and cross-functional partners
- High professional credibility, sound judgment, and integrity, the kind that earns you the room’s trust
Benefits:
- Flexible, hybrid work environment at our convenient Soho location
- Unlimited Vacation
- 100% paid employee health benefit options (including medical, dental, and vision)
- Commuter Benefits
- 401(k) with employer funded match
- Corporate wellness program with Wellhub
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch everyday along with beverages and snacks
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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Top Skills
What the Team is Saying
What We Do
Zocdoc is the tech company at the beginning of a better healthcare experience. Each month, millions of patients use Zocdoc to find in-network neighborhood doctors, instantly book appointments online, see what other real patients have to say, get reminders for upcoming appointments and preventive check-ups, fill out their paperwork online, and more.
Why Work With Us
Zocdoc's forward-thinking approach prioritizes collaboration, agility, and continuous learning in service of our long-term vision. This has helped us drive significant innovation in a complex, slow-moving industry, and our talented team is looking for impact-minded individuals to join us as we continue to re-imagine the healthcare experience.
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Zocdoc Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our NYC office is accessible to all employees five days a week, though working in-office remains completely voluntary; everyone is invited but nobody is required to work in the office.
