We are Accor. We are a worldwide Augmented Hospitality leader. We are more than 230,000 hospitality experts placing people at the heart of what we do, creating new connections & emotions for our guests, nurturing real passion for service and achievement beyond limits.
We’re so much more than hotels — we’re creating innovative lifestyle experiences , whether you live, work or play. Blaze your own trail from 40+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups .
Building on the strength of our teams and our strong holistic ecosystem of brands & solutions, we are breaking new ground to shape the hospitality of tomorrow and inspire new ways to experience the world.
- Deliver Accor corporate, multi-brand, and leadership training programs across hotels in India and South Asia.
- Facilitate leadership development programs for Heartists across levels.
- Support Accor Academy certification programs and maintain training standards.
- Assist in pre-opening, re-branding hotel training and Brand Service Culture Training, including planning and simulations.
- Identify training needs and customize learning solutions for hotels.
- Manage training MIS, records, and post-training follow-ups
- Collaborate with General Managers, People & Culture, and Learning & Development Managers across hotels.
- Promote and embed Accor values, culture, and service excellence.
- Develop employee capability and prepare talent for future leadership roles.
Qualifications
- Bachelor's Degree in Hotel Management & post-graduation in Human Resources
- 9–10 years of experience in Learning & Development / Training within the hospitality industry Strong exposure to hotel operations (Front Office, F&B, Housekeeping, Culinary, and Support Functions).
- Proven experience in designing and delivering service excellence, brand standards, and leadership development programs.
- Hands-on experience in pre-opening hotel training, including training plans, budgets, simulations, and certifications (preferred).
- Experience managing LMS, training MIS, and learning analytics in a multi-property environment.
- Certified Trainer / Facilitator (Train-the-Trainer, Leadership Facilitation, Coaching certification preferred).
- Excellent communication, presentation, and stakeholder management skills, with the ability to engage diverse hotel teams.
- Demonstrated ability to align learning initiatives with guest experience, service quality, and business performance.
- Good interpersonal skills with ability to communicate with all levels of employees
- Serviced oriented with an eye for details
- Good team working skills and able to work effectively and contribute in a team
- Good presentation and influencing skills
- Multicultural awareness and able to work with people from diverse cultures
- Flexible and able to embrace and respond to change effectively
- Ability to work independently and has good initiative under dynamic environment
- Self motivated and energetic
Top Skills
What We Do
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
