About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza’s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.
Learning Development Supervisor
Four Seasons Hotel Cairo at The First Residence
Four Seasons Hotel Cairo at The First Residence is looking for a talented and experienced Learning Development Supervisor who shares our passion for excellence and is enthusiastic about creating the ultimate experience.
About The Role
Learning Development Supervisor who shares our passion for excellence and is enthusiastic about creating the ultimate experience.
What You Will Do
Adult learning styles and principles
Needs Assessment methodologies and learning needs identification
Learning technologies, such as e-learning options and distance learning
Theories and types of evaluation for measuring program financial impact, such as Kirkpatrick’s 4 levels
Project planning tools and processes
Communication and influencing strategies
Human Resources systems and how they integrate, such as recruitment, selection, compensation, performance management
Basic budgeting, accounting and financial management
Current on industry trends affecting workplace learning
Implements Vision: Creates a compelling picture of how the learning function can improve the performance of the hotel and execute the strategy.
Establishes Strategies: Develops long-range learning, development, human performance strategies to implement the vision.
Manages Staff: Responsible for an indirect reporting relationship with the Designated Trainers, ensuring their roles and responsibilities are supported, developed, and adhered to in standards achievement. Trains new Designated Trainers when required.
Manages Peers: Ensures new managers to the company are given the knowledge and skills to successfully complete their 90-day probationary period. Trains managers to train their employees in the needed skills area.
Supports Planning Committee: Trains and assists Planning Committee members to conduct management development programs, and blended learning programs to their direct reports.
Drives Standards Achievement: Is a champion for Core and Culture Standards achievement through training, testing, campaigns, and initiatives.
Operation Focused: Is involved in ensuring the necessary training and learning is conducted in departments on a consistent basis.
Identifies Guest Expectations: Works with hotel management to identify performance gaps through the analysis of Glitch Reports, Guest Comment Cards and Richey International Spotter Reports.
Facilitates Programs: Is able to facilitate learning programs for managers and employees when required.
Collaborates with Managers: Consults with managers to determine solutions to needs and implement change initiatives
What You Bring
Have college degree preferably specializing in management or equivalent experience is required.
Have knowledge of Rooms & Front Office, labor control, merchandising, and accounting.
Have the ability to operate computer equipment and other Rooms & Front Office computer systems.
Have reading, writing and oral proficiency in the English language.
2+ years of previous experience in similar role in five-star luxury hotels
What We Offer
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Complimentary stays at FS properties (based on availability), with discounted meals.
Dental and medical/disability/life insurance
Retirement benefits/pension
Employee service awards
Annual employee party/social and sporting events
Schedule & Hours
Full – Time Job with 5 working days a week.
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What We Do
Four Seasons Hotels and Resorts opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 120 hotels and resorts, and more than 50 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.
To learn more about our career opportunities, visit fourseasons.com/careers.
For more information and reservations, visit fourseasons.com.
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