Jobs at Four Seasons Hotels and Resorts

Manages internal and external hotel communications, including calls, messages, wake-up calls, and guest inquiries. Coordinates room, restaurant, bar, spa, and room-service reservations; processes room-service orders; recommends offerings; identifies upselling opportunities; and supports Reservations, Housekeeping, Front Desk, and Concierge teams. Provides hotel service information, follows emergency protocols, and helps deliver a warm, professional guest experience. Requires excellent English, rotating schedule availability, relevant studies, prior similar experience, and authorization to work in the country.

Leads People and Culture strategy and operations for two luxury hotels, overseeing employee relations, talent acquisition, retention, training, performance management, compensation, benefits, compliance, budgeting, wellness, and inclusion initiatives. Partners with executive leadership to align workforce planning and employee experience with business priorities. Requires strong HR leadership, financial acumen, interpersonal skills, and fluency in Spanish and English.

The Learning and Development Manager leads employee onboarding, training, leadership development, and continuous learning programs at Four Seasons Hotel Miami. Responsibilities include conducting learning needs analyses, creating training plans, managing trainers and external vendors, monitoring service-quality evaluations, supporting property-wide change initiatives, managing the training budget, and assisting with broader People and Culture activities such as employee events, recruitment, health and safety, and community outreach.

Answer and direct phone calls, pages and faxes professionally; handle guest interactions and inquiries about internet, telephone, fax and hotel services; use guest names and route calls appropriately; provide courteous, efficient guest support to maximize customer satisfaction.

Support the finance and credit functions by preparing and mailing statements, handling guest and travel-agent account inquiries, maintaining accurate account records, assisting reconciliation and collections, reviewing group billing, and supporting the Staff Accountant and Credit Manager with audits, meetings, and other finance tasks.

Leads budgeting, forecasting, long-range planning, financial reporting, KPI analysis, dashboards, data governance, financial modeling, and scenario analysis. Partners with Finance and business teams to improve forecasting accuracy, automate reporting, resolve data discrepancies, and support strategic initiatives and special projects.

Controls and analyzes hotel food and beverage costs, inventory, purchasing, transfers, returns, waste, labor standards, and budget performance. Prepares daily, month-to-date, and month-end reports; maintains menu engineering, recipe costing, POS coding, house-charge records, and stock controls. Works closely with Finance, Food and Beverage, Purchasing, and culinary teams to ensure accurate accounting, compliance, profitability, and timely issue resolution.

Leads daily engineering and facilities operations for a luxury hotel and private residences. Responsibilities include preventive maintenance, reserve studies, capital planning, budgeting, forecasting, expense management, third-party contractor oversight, departmental meetings, training, policy compliance, and guest or resident issue resolution. The role requires effective people management, administrative organization, cross-functional collaboration, discretion, adaptability, and a strong commitment to service excellence.

Supervises preventive maintenance and daily operations for resort and residence gardens, landscaping, irrigation, pruning, fertilization, fumigation, reforestation, and waste removal. Coordinates gardeners, supervisors, contractors, suppliers, purchasing, equipment, safety practices, and maintenance schedules. Conducts daily inspections, adjusts assignments, tracks progress, prepares monthly and photographic reports, identifies improvement needs, and keeps management informed of landscaping conditions and work status.

Supports global property finance process management, outsourcing governance, accounting compliance, budgeting, forecasting, systems implementation, and process standardization. The role monitors service-level KPIs, improves accounting workflows, provides financial reporting and actionable insights, supports property teams and outsourcing partners, and contributes to cross-functional projects. Strong analytical, communication, organizational, leadership, and problem-solving skills are required, along with hospitality accounting experience and occasional travel.

Lead and manage the resort landscaping and vehicles departments: develop and execute landscaping strategy, manage P&L, hire/train/schedule staff, maintain preventive maintenance, and ensure strong interdepartmental communication and guest-focused horticultural standards.

Supports Operations Finance through accounting process standardization, automation, governance, outsourcing oversight, budgeting, forecasting, reporting, and data-driven insights across global hotel properties. The role drives adoption of financial tools and procedures, monitors service-level KPIs, supports systems and policy implementation, provides property and stakeholder support, and contributes to cross-functional process improvement initiatives. Occasional travel and a hybrid schedule in Miami are required.

Oversee engineering, maintenance, gardening, landscaping, and facility operations at a luxury resort. Manage preventive and corrective maintenance, inspections, safety and building-code compliance, budgets, energy initiatives, emergency response, team development, and pre-opening readiness. Maintain HVAC, MEP, plumbing, electrical, fire-life-safety, irrigation, and other critical systems while ensuring guest comfort, employee safety, and property standards.

Analyzes hotel labor costs and standards to support profitability, producing daily, payroll-period, and monthly labor reports. Investigates variances, overtime, sick pay, staffing levels, and accrued payroll; supports departmental labor budgeting and scheduling setup. The role also processes accounts payable invoices, prepares checks, reconciles records, transfers charges, maintains files, and assists with inventory activities.

Supports the hotel’s IT department by maintaining critical property systems, servers, networks, Active Directory, communications infrastructure, security tools, backups, and user accounts. Provides 24/7 troubleshooting and technical support to hotel guests, staff, conference services, and administrative users. Assists with technology implementations, system upgrades, vendor management, documentation, disaster recovery, and compliance with corporate IT standards and service requirements.

Assist Talent Acquisition Supervisor with recruitment administration: post job ads, conduct BBI interviews and provide feedback, update Workday HRIS (entries/exits/job changes), maintain HR dashboards, support recruitment strategy and school/partnership relations, and help organize staff events. Act as People & Culture contact for hotel employees throughout the employment lifecycle.

Supports daily hotel IT operations, infrastructure, applications, networks, servers, PMS, POS, telephony, and guest connectivity. Provides technical support to employees, guests, and meeting organizers; administers Active Directory and access controls; assists with upgrades, cybersecurity, backups, disaster recovery, audits, vendors, documentation, budgeting, and property-wide technology projects. Requires occasional after-hours, weekend, and holiday support.

Assists the Assistant Director of Finance with general ledger maintenance, balance sheet reconciliations, payroll, accounts payable, general cashiering, internal controls, and departmental support. Supervises finance activities, ensures compliance with hotel and corporate policies, supports labor and payroll matters, develops finance staff, and contributes to other accounting functions as needed. The role requires strong organization, attention to detail, multitasking, communication, and flexibility to work weekends when necessary.

Maintains and repairs hotel equipment and building systems, including electrical, plumbing, steam, gas, fire and safety, HVAC refrigeration, interior, painting, and decorating systems. Responds efficiently to guest and hotel maintenance inquiries. Requires flexible availability for mornings, evenings, weekends, and holidays in a 24/7 hotel environment.

The Analyst, Data Strategy supports the implementation of data strategies and governance by collaborating with teams to gather requirements, develop policies, and ensure data alignment with business goals, while also managing budgets and promoting a data-driven culture.