Jobs at Four Seasons Hotels and Resorts

Leads full-cycle talent acquisition for a luxury resort, including sourcing, screening, interviewing, offer support, onboarding, employer branding, campus partnerships, and recruitment marketing. The role develops staffing plans, manages recruiting vendors and systems, tracks talent acquisition KPIs, coaches recruiters and hiring managers, supports leadership hiring, and improves candidate experience. Requires bilingual Spanish and English communication, Workday and ATS proficiency, stakeholder management, and at least five years of talent acquisition experience.

Supervise and support the hotel’s critical IT infrastructure, including PMS, POS, accounting, telephony, servers, networks, Active Directory, and security systems. Responsibilities include user administration, troubleshooting, system maintenance, upgrades, monitoring, backups, disaster recovery, patch management, desktop support, vendor coordination, guest technology assistance, and participation in property-wide IT projects and after-hours support.

Supports technology operations across the hotel, residences, and club, including network and server infrastructure, systems administration, backups, security, troubleshooting, and 24/7 support. Maintains Active Directory, wired and wireless networks, hospitality applications, and critical property systems. Assists with technology upgrades, standards, budgets, business cases, user training, and security procedures while providing direct guest, resident, and event support.

Leads the global People & Culture Workday transformation, owning product strategy, roadmap governance, process redesign, business requirements, integrations, testing, adoption, and continuous improvement across core HR, recruiting, performance, talent, compensation, and benefits. Partners with Technology, Finance, P&C centers of excellence, and business partners to deliver scalable, globally consistent processes, reporting integrity, operational efficiency, and successful change adoption across corporate and property environments.

Manage hotel credit policies, credit applications, limits, payment terms, accounts receivable, billing, collections, and financial risk. Review daily credit reports, identify discrepancies, coordinate billing and deposits with operating departments, prepare aging analyses and financial reports, support month-end closing, and ensure compliance with internal controls and Four Seasons standards.

Manages hotel credit procedures, accounts receivable collections, departure payments, billing, credit cards, cheque cashing, reconciliations, and financial reporting. Supervises, trains, and evaluates Accounts Receivable and Credit Department staff while enforcing local and corporate policies. Maintains professional relationships across departments and ensures accurate month-end and year-end reporting.

Provides administrative support to the Engineering department by managing correspondence, filing, phone calls, maintenance logs, calendars, contractor and vendor appointments, and purchase orders. Communicates guest maintenance requests to engineers, maintains an organized work area, follows hotel standards, supports emergency response, and works professionally with colleagues. Requires basic computer skills and English and Japanese communication abilities.

Supports the People & Culture team across recruitment, candidate coordination, onboarding, training, employee engagement, employer branding, reporting, communications, and HR administration. The intern will assist with recruitment events, learning initiatives, culture programs, data analysis, presentations, and special projects while maintaining confidentiality. This is a six-month, full-time internship in a luxury hospitality environment with coaching and cross-departmental collaboration.

Lead daily HR operations and support strategic People & Culture initiatives. Manage recruitment, onboarding, performance management, employee relations, succession planning, training, budgets, and compliance. Partner with department leaders to drive engagement, standards achievement, and labor cost improvements while fostering an inclusive, high-performing culture in the hotel.

Directs onsite hotel technology operations, IT support, network and server infrastructure, security, backups, hospitality applications, vendor contracts, budgets, system implementations, and technology lifecycle planning. Ensures critical hotel systems remain available, supports guests and employees, maintains service standards, and leads technology projects and process improvements. Requires at least five years of hotel IT experience and two years as a Hotel Director of IT.

Processes hotel accounts payable invoices, purchase orders, cheque requests, wire transfers, expense reports, petty cash reimbursements, vendor reconciliations, accruals, tax payments, and month-end reporting. Maintains vendor files, payment documentation, approved vendor lists, and accounting records while ensuring compliance with internal controls, authorization requirements, and applicable tax regulations.

Lead the full-cycle talent acquisition strategy for a pre-opening luxury hotel. Develop sourcing and recruitment approaches, build community and university partnerships, oversee candidate screening through offer acceptance, advise hiring managers, manage recruitment vendors and job boards, track talent acquisition KPIs, and champion employer branding and candidate experience.

Eighteen-month People & Culture development program supporting HR operations, recruitment, onboarding, employer branding, employee engagement, learning and development, employee relations, workforce planning, compensation, analytics, and employee-experience projects. The role provides mentorship, cross-functional exposure, and leadership development while preparing the candidate for future management opportunities within Four Seasons.

Supports the Director of People and Culture in managing HR operations, including employee relations, conflict resolution, compliance, benefits, payroll and HR systems, records, training, recruitment support, turnover analysis, budgeting, audits, and engagement initiatives. The role ensures accurate employee data, consistent policy enforcement, legal compliance, and a positive workplace culture at a luxury hospitality resort.

Leads talent acquisition for shoreside and shipboard yacht operations, developing recruiting strategies, sourcing diverse candidates, managing full-cycle recruitment, coaching hiring managers, and recruiting for critical leadership roles. Maintains candidate pipelines in Workday, builds university and community partnerships, supports talent acquisition learning, and ensures strong candidate experiences through onboarding. The role is hybrid in Miami and requires valid US work authorization.

The Accounting Generalist supports shared-services accounting processes, including general cashier, accounts payable, income, and accounts receivable activities. The role trains operations teams on standard accounting practices, follows local and corporate policies, adapts to changing accounting-office responsibilities, and provides support across other finance functions as needed. Candidates should have hotel finance experience and preferably experience with Capgemini or a similar accounting shared-services module.

The Engineer provides maintenance and repairs to equipment in residences, handles preventative maintenance, and responds to emergency calls while ensuring customer satisfaction.

Oversee accounts payable operations across three hotel-related entities, including invoice processing, payment execution, vendor reconciliations, aging reports, and cash forecasting. Support month-end close through accruals, journal entries, P&L analysis, and balance sheet reconciliations. Perform food and beverage cost analysis, maintain internal controls, assist with audits, and collaborate with purchasing and operational teams to resolve discrepancies and ensure accurate financial reporting.

Leads the Four Seasons Finance Transformation for the Seychelles resort, including finance system implementations, data migration, process standardization, compliance, controls, training, and post-go-live support. Oversees reconciliation and validation of migrated data while assisting with general ledger and balance sheet activities. Also supervises payroll, accounts payable, and general cashiering under the Assistant Director of Finance.

Leads global IT governance, risk, and compliance programs, with primary responsibility for PCI DSS compliance across corporate and hotel properties. Manages audits, evidence collection, remediation, risk assessments, change governance, incident exercises, vendor relationships, training, dashboards, and GRC tooling. The role maintains policies, oversees helpdesk and compliance workflows, supports property onboarding, and translates cybersecurity and operational risks into actionable business guidance.