Software Engineering Manager - ThousandEyes

Reposted One Month Ago
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London, Greater London, England, GBR
In-Office
Senior level
Cloud • Information Technology • Internet of Things • Professional Services • Software
The Role
Manage and grow an Endpoint engineering team building and scaling backend infrastructure that ingests, aggregates, and stores telemetry data. Collaborate with product and cross-functional teams to deliver assurance use cases, drive data processing and availability at scale, and manage engineers' career development.
Summary Generated by Built In
Meet the Team

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network - even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues - before they impact end- user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

Your Impact

You will be the Engineer Manager on the Endpoint team. Our goal is to ensure our customers have an unparalleled ability to quickly troubleshoot network issues and do long-term analysis of end-user experience. We equip our customers with complete visibility into end-user connectivity, wherever they may be located, whether internal or cloud apps. In this role you will

  • Collaborate with product, technical leaders and other business units to build out and deliver assurance use cases.

  • Lead a team to build and scale our backend infrastructure, which ingests, aggregates, and stores all the data our agents collect.

  • Lead a team of operationally minded engineers and help us tackle data processing and availability at scale, as our footprint grows.

  • Responsible for managing the individual team members' career growth.

Minimum Qualifications
  • 4+ years of software engineering management experience leading teams of 4 or more engineers.

  • Have experience formulating a team's technical strategy and roadmap; you've collaborated and partnered effectively with several other teams to execute on shared goals.

  • 5+ years of hands-on experience building distributed enterprise architectures, with a proven track record of delivering major features from inception to production.

  • Are a strong proponent of Agile software methodologies, such as Scrum, and engineering principles such as Test-Driven Development.

  • Understand how to balance tactical needs with strategic growth and quality-based initiatives that can span multiple quarters.

Preferred Qualifications
  • Bachelor's degree in computer science or similar.

  • Have experience driving engineering velocity by developing strategies to integrate AI-driven tools and autonomous agents effectively across the software development lifecycle.

  • Can ensure strong technical vision for your team and consistent delivery on objectives.

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you. 

Skills Required

  • 4+ years of software engineering management experience leading teams of 4 or more engineers
  • Experience formulating a team's technical strategy and roadmap and collaborating with other teams to execute shared goals
  • 5+ years hands-on experience building distributed enterprise architectures and delivering major features from inception to production
  • Strong proponent of Agile software methodologies such as Scrum and engineering principles such as Test-Driven Development
  • Ability to balance tactical needs with strategic growth and quality-based initiatives spanning multiple quarters
  • Bachelor's degree in computer science or similar
  • Experience integrating AI-driven tools and autonomous agents across the software development lifecycle to drive engineering velocity
  • Provide strong technical vision for the team and ensure consistent delivery on objectives

Cisco Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cisco and has not been reviewed or approved by Cisco.

  • Healthcare Strength Health coverage is described as robust with multiple plan options and access to onsite/virtual LifeConnections Health Centers on major campuses. Company materials also highlight mental-health resources and comprehensive preventive care, supporting strong core medical benefits.
  • Leave & Time Off Breadth Time away includes company‑wide recharge days, a paid birthday, a year‑end shutdown, and paid Critical Time Off for emergencies. Paid volunteer days further expand opportunities to step away and recharge.
  • Parental & Family Support Policies include a global minimum for paid parental leave for primary caregivers, caregiving concierge services, and on‑site children’s learning centers in select locations. In the U.S., family‑building support is consolidated under Carrot with a defined lifetime maximum, indicating structured assistance across fertility, preservation, adoption, and surrogacy.

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The Company
HQ: San Jose, CA
77,500 Employees
Year Founded: 1984

What We Do

Cisco (NASDAQ: CSCO) enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time. Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. Today, with more than 71,000 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies such as home networking, IP telephony, optical networking, security, storage area networking, and wireless technology. In addition to its products, Cisco provides a broad range of service offerings, including technical support and advanced services. Cisco sells its products and services, both directly through its own sales force as well as through its channel partners, to large enterprises, commercial businesses, service providers, and consumers.

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