This role is primarily responsible for subject matter expertise on Insurance domain as well as developing and deploying domain learning. She/He will be responsible for leading teams, liaising with leadership, conducting diagnostic and needs analysis, and aligning capability development plans to meet business needs and client expectations. This role is required to facilitate trainings on relevant domain topics. This person will also be responsible for leading research to identify and develop content on new capabilities. The role entails researching and responding to RFP’s/RFI’s and presenting domain capabilities to internal leadership and external stakeholders during visits. Have an understanding of digital in Insurance and how domain advancement and digital new skills can be leveraged in Insurance.
Responsibilities
- Lead initiatives for developing domain capabilities
- Engage with leadership to define domain/digital capability development requirements, generate buy-in, rally internal and external stakeholders towards building the right capabilities for the vertical
- Manage the change program to institutionalize domain capabilities, targeting differentiated needs across the various audience segments
- Identify, source and deploy tools, systems and resources needed by the company for ongoing development of domain capabilities
- Plan and deploy capability development curriculum, certifications, and calendar, develop new learning materials with domain capability as an outcome
- Curate learning resources on domain capabilities from the open ecosystem available online and offline; define clear and structured learning paths from curated assets; deploy and track
- Drive domain and digital thought leadership through focused research, articles, case studies, industry interactions, and point-of-view sessions both internally and externally by EXL leaders
- Identifying the gaps between the desired state and the current state of knowledge and developing customized training curriculum that is scalable and provides EXL a competitive edge
- Training need analysis, researching, designing and developing content such as module outlines, presentations, trainer’s guide, participant’s guides and other training material
- Designing training aids like activities, role plays, case studies, etc. in order to make the training session livelier and more interactive
- Ensuring that the quality of content is maintained as per the targets assigned and should be in accordance with internal standards
- Identification of appropriate methodology for the implementation of training
- Training and certification of trainers on the training modules
- Managing training material and content - regular reviews and updation
- End to end management of training programs i.e. Reporting, Dashboards, assessments etc.
- Delivery of pre-process domain trainings across verticals and curation of customized domain content inline with upcoming new business areas and Geos
- Lead and represent domain capabilities and offering with external and internal stakeholders
- Maintain and ensure timely data collection, reporting to Business units and other internal stakeholders, as needed
Qualifications
- Strong knowledge of Insurance domain concepts with expertise in either Life & Annuities (L&A) and/or Property & Casualty (P&C).
- Minimum relevant experience in insurance operations, process training, domain training, or learning delivery within the insurance industry.
- Proven ability to facilitate instructor-led, virtual, and classroom-based training programs effectively.
- Strong understanding of insurance products, policy lifecycle, underwriting, claims, customer servicing, and related business processes.
- Excellent presentation, communication, and stakeholder management skills.
- Experience in designing, developing, or delivering learning content, training materials, assessments, and learner engagement activities.
Skills Required
- Strong knowledge of insurance domain concepts, with expertise in Life and Annuities and/or Property and Casualty
- Relevant experience in insurance operations, process training, domain training, or learning delivery within the insurance industry
- Ability to facilitate instructor-led, virtual, and classroom-based training programs
- Strong understanding of insurance products, policy lifecycle, underwriting, claims, customer servicing, and related business processes
- Excellent presentation, communication, and stakeholder management skills
- Experience designing, developing, or delivering learning content, training materials, assessments, and learner engagement activities
What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
