Keep essential services running when it matters most. In this role, you will help ensure production application flows remain stable, available, and performant for internal users and external clients. You will work hands-on with real-time issues, partner with engineers and infrastructure teams, and drive continuous improvements. You will contribute to a culture of operational excellence through proactive monitoring and thoughtful automation. If you enjoy troubleshooting, collaboration, and reliability-focused work, this role offers meaningful impact.
Job summaryAs an Technology application support engineer in Technology Application Support, you will ensure the stability, availability, and performance of critical production application flows used by internal users and external clients. You will troubleshoot and resolve application and user-reported issues in a timely manner, support incident and problem management practices, and partner with stakeholders across technology to improve service reliability and the user experience.
Job responsibilities- Provide end-to-end application support and service delivery across supported platforms to enable uninterrupted business operations.
- Perform day-to-day production support and maintenance to ensure system stability, availability, and performance.
- Monitor system health, performance, and capacity across supported platforms, proactively identifying and addressing risks before they impact operations.
- Triage issues, escalate appropriately, and communicate clearly with business and technology stakeholders through resolution.
- Analyze complex situations and trends to support incident, problem, and change management for full-stack systems, applications, and infrastructure.
- Create and maintain runbooks, operational procedures, and knowledge-base documentation to improve consistency and efficiency.
- Collaborate with engineering teams to design and implement deployment approaches using automated continuous integration and continuous delivery pipelines.
- Implement infrastructure, configuration, and network as code for applications and platforms within your remit.
- Partner with technical experts, key stakeholders, and team members to identify operational improvements, automation opportunities, and tooling enhancements that reduce toil.
- Apply service level indicators and service level objectives to proactively resolve issues before they impact customers.
- Support the adoption of site reliability engineering best practices within the team.
- Bachelor’s degree in Computer Science (or equivalent experience) with experience in a production support environment.
- 5 years of experience troubleshooting, resolving, and maintaining production IT services.
- Demonstrated ability to communicate effectively across multiple levels and teams (written and verbal).
- Proficiency in scripting (for example, bash/ksh, PowerShell, Python) to automate manual tasks and improve operational runbooks.
- Experience troubleshooting application issues involving databases (for example, Oracle, SQL Server), including database concepts and SQL scripting.
- Demonstrated knowledge supporting applications or infrastructure in a large-scale technology environment across on-premises and public cloud.
- Experience using observability and monitoring tools (for example, Geneos, Splunk, Grafana, Dynatrace) and applying alerting techniques for proactive health management.
- Understanding of processes aligned to the Information Technology Infrastructure Library (ITIL) framework.
- Experience with incident management and IT service management practices, including ticketing and escalation workflows.
- Experience supporting technology platforms within a financial services environment.
- Experience supporting Unix/Linux and Windows environments (for example, process/thread analysis, file systems, permissions, services, scheduling).
- Familiarity with cloud platforms and containerized environments (for example, AWS, Azure, Kubernetes) in a support or operations capacity.
- Working knowledge of incident management, change management, and release management processes within regulated enterprise environments.
- Experience implementing automation and self-healing capabilities to improve platform resilience and reduce operational overhead.
- Relevant industry certifications (for example, ITIL, AWS, or equivalent technology support credentials).
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- Bachelor’s degree in Computer Science or equivalent experience
- Five years of experience troubleshooting, resolving, and maintaining production IT services
- Effective written and verbal communication across multiple teams and organizational levels
- Proficiency in Bash/Ksh, PowerShell, Python, or similar scripting for automation
- Experience troubleshooting application issues involving databases such as Oracle or SQL Server, including SQL scripting
- Experience supporting applications or infrastructure in large-scale on-premises and public cloud environments
- Experience with observability and monitoring tools such as Geneos, Splunk, Grafana, or Dynatrace
- Understanding of ITIL-aligned processes
- Experience with incident management and IT service management practices, ticketing, and escalation workflows
- Experience supporting technology platforms in financial services
- Experience supporting Unix/Linux and Windows environments
- Familiarity with AWS, Azure, Kubernetes, and containerized environments
- Working knowledge of incident, change, and release management in regulated enterprise environments
- Experience implementing automation and self-healing capabilities
- Relevant ITIL, AWS, or equivalent technology support certifications
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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