Lead User Experience Researcher

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About the Role

Salesforce is looking for User Experience Researchers to join our Product Research and Insights team in Hyderabad & Bangalore, India. The ideal candidates will have extensive experience in carrying out generative/foundational research for enterprise SaaS and/or technology products. Expertise in Qualitative research will be key to succeed in this role. Candidates from B2B, Enterprise SAAS & IT industries are highly desired.

About the Team

• Automation and Integration Cloud - In this role you will work on our core products which include Flow Builder, Flow Orchestration, RPA and the entire suite of MuleSoft products. Engineering background is desired for this cloud. See the product and take a free demo here.

Desired experience

Lead Researcher: 9 - 15 years

*Grade/Level offered will depend upon the performance in the interviews.

About You

• You love working in a fast-paced, ever dynamic environment.

• You are enthused about leading product direction with your research insights and find cool new avenues to engage with the product team to infuse user-centric insights into product planning.

• You distill sophisticated problems into insights that inform design, development, and business decisions. 

• You’re passionate about technology. You’re even more passionate about technology users and buyers. 

• You have deep empathy for their everyday struggles and challenges. 

• You always put their needs first, and you’re unwavering in your desire to provide the best experiences for users.

Responsibilities

• Scope and drive research projects that inform product strategy, design, and development, in collaboration with our cross-functional partners across the Automation and Integration space.

• Create relationships with stakeholders and demonstrate the skill to identify gaps in product thinking to recommend appropriate research.

• Conduct generative and evaluative research using a mixture of large-scale research methods (surveys, un-moderated testing, behavioral data analysis, etc.) and small-scale research methods (interviews, moderated concept testing, etc.)

• Synthesize research findings into insights and recommendations and work with collaborators to socialize these findings

• Partner fully with product owners, designers, engineers, competitive intelligence, and other researchers to provide the best possible experience for our users and customers

• Create narratives to frame problems and highlight the business value of potential solutions

• Be a strategic business partner to key executives, helping shape their long-term vision

• Work on fast-paced projects, requiring attention to detail and working within constrained timelines

• Willing and able to work across globally distributed teams

Required Experience / Skills

• For Senior Researcher, minimum 6 years of full time work experience conducting research in user experience, product design, or technology contexts for IT product based companies.

• For Lead Researcher, minimum 10 years of full time work experience conducting research in user experience, product design, or technology contexts for IT product based companies.

• Proven track record influencing user experience and/or product direction and strategy with actionable insights

• Ability to plan, design, complete and communicate both strategic and tactical research engagements

• Ability to structure and lead internal and external workshops or design studios and analyze the outcomes to provide insight for partners

• Expert understanding of research methods (qualitative and quantitative) and standard processes

• Experience working in cross-functional teams (e.g. product management, design, engineering)

• Comfortable with basic statistical methods and concepts, and experience working with behavioral signals data

Preferred but not required

• Previous research experience in enterprise iPaaS and/or automation technologies and services

• People management experience

• Experience leading research independently for entire products rather than features

• Flexible to work with global teams across varied timezones

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.