Lead User Experience Designer

Objectives:

• Coordinate, and collaborate with User Research, Design, Engineering, product, and stakeholders to define and implement product solutions.
• Use qualitative and quantitative data to inform your designs approach, iterate on, and measure the success of your solutions
• Deliver appropriate and timely solutions that are grounded in empathy, data, and an understanding of what is technically possible
• Communicate and foster alignment across company teams around design principles and approaches.

Key Responsibilities and Duties:

• Strategic feature definition: Work with internal and external  stakeholders as well as user research to define product features and goals. Balance business requirements with user needs and align the rest of the product team to the vision. 
• Analysis, Synthesis, & Ideation: Review product usage data and user feedback to understand our users’ experience of the product. Communicate research and analysis findings through conceptual modeling, flowcharts, personas, storyboards, and scenarios, and present these artifacts to internal stakeholders to drive product decisions and design choices.  
• Wireframing, Prototyping, & Requirements Definition: Design new products, interfaces, and user experiences for web and mobile by creating wireframes, mockups and detailed design specifications to describe the user experience and interface. Work closely with delivery teams and stakeholders to ensure that design specifications are thorough, technically feasible, meet user goals, and are implemented correctly.
• Communication & Alignment of Design Rationale: Act as the primary UX representative in strategic discussions, influencing decisions with a user-first perspective. Collaborate with Product to build alignment around product directions and to anticipate the impact of new designs/features on company processes and output.
• Define & Institute Design Systems & Best Practices: Drive the quality and consistency of our product design by defining standard design practices and patterns for application across the system, based on current best practices and standards of usability and accessibility. Define broad implementation strategies to institute these systems and best practices, mentor others in adopting them, and hold delivery teams accountable to maintaining these standards.
• Leading and Mentoring: Help align the team to the overall product vision and guide them to get there. Upskill more junior members of the team with  guidance and mentorship. 

Qualifications:

• 7-10 years of experience designing and launching software products with seamless customer experiences in complex, fast-paced environments requiring critical thinking.
• Bachelor Degree in Human Computer Interaction, Information Design, Graphic Design, or a related design or behavioral science discipline a plus, or equivalent experience.
• Work strategically with stakeholders to define large pieces of work while continuing to deliver high quality mockups.
• Deep understanding of measuring product and customer success through design.
• Owns  of  development and maintenance of Design Systems.
• Outstanding communication and problem-solving skills, is aware of latest trends and brings them to the team to improve the process. 
• Strong leadership skills with experience mentoring designers and fostering team collaboration.
• Demonstrated ability to effectively collaborate with partners across disciplines including Product, Engineering, and Marketing.
• Nice to have: Familiar with the social safety net  and has previous experience designing solutions for the space.