Who We Are – MassMutual India
Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people
A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.
Together, we’re stronger.
Job Description
Lead – Workload Automation/TWS Maestro
Location: Hyderabad
Experience: 8–10 years in TWS/Maestro administration
Role Summary
The Lead – Workload Automation will oversee and evolve global TWS Maestro Admin operations, ensuring high availability, automation, and alignment with business objectives. This role requires deep expertise in TWS Admin frameworks, leadership in multi-vendor environments, and a strong focus on operational excellence and continuous improvement.
Key Responsibilities
Strategic Leadership
Lead and evolve the TWS/Maestro admin operations function across global teams.
Represent scheduling in leadership forums and strategic planning sessions.
Technical Expertise
Architect and optimize job scheduling frameworks using TWS/Maestro.
Drive system upgrades, cloud migration, and process automation initiatives.
Automate common operational, administration, and monitoring tasks for TWS infrastructure.
Operational Excellence
Drive incident and problem management with root cause resolution.
Develop and maintain service catalogs, automation standards, and operational playbooks.
Ensure SLA adherence and service integrity across teams.
Collaboration & Stakeholder Management
Partner with engineering and business stakeholders to align scheduling strategies with business goals.
Collaborate with Portfolio Lead and senior leadership on team development.
Team Leadership
Lead and mentor a team, fostering a culture of continuous improvement.
Promote knowledge sharing and first-time fix culture across support tiers.
Qualifications & Skills
Education: Professional degree in IT or equivalent experience.
Technical Skills:
Expertise in TWS/HWA (versions 9.x & 10.x, DWC) administration and scheduling.
Advanced scripting (PowerShell, Python, UNIX shell; Perl preferred).
Experience with cloud-native scheduling and hybrid environments (AWS/Azure).
Leadership Skills:
Proven leadership in matrixed, multi-vendor environments.
Strong communication, stakeholder management, and escalation handling skills.
Preferred Experience
Cloud technologies and Maestro product usage in cloud environments.
Designing dashboards and reports for application metrics.
Applying patches for vulnerabilities and maintaining compliance.
Additional Requirements
Ability to work in shifts and participate in incident calls for prompt resolution.
Strong documentation skills for best practices and operational procedures.
Why Join Us?
We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India's Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.
Does this sound like a great fit? Apply today!
Top Skills
What the Team is Saying
What We Do
With our world class Global Capability Centre (GCC) in the heart of Hyderabad, we at MassMutual are extending a nearly 170-year legacy of securing futures and protecting loved ones to Telangana, India in 2020. The Hyderabad GCC has been established to explore the global talent pool with an in-house team of experts in full-stack Development & Support, DevOps, Quality Assurance, Security & Cloud Engineering, Data Science and several other areas such as insurance, business, security, and operations.
Living Mutual has always been at the core of MassMutual’s purpose. Since 1851, MassMutual’s mutual way of life has been reflected in its various initiatives, be it Social Responsibility, Corporate Governance, or Diversity & Inclusion.
With the opening of our Hyderabad facility, you’ll not only get to work in our innovative, state-of-the-art Global Capability Centre, you’ll also be supported by colleagues in our global MassMutual community.
Spread across 73000+ square feet facility on the 7th floor of BSR IT SEZ, the Global Capability Center in Hyderabad can house more than 600 employees. Located at the heart of Financial District, the facility boasts of work class infrastructure and amenities, enabled by state-of-the-art technology and security systems. In-house gymnasium / aerobics center, yoga room, indoor games room, mothers’ / wellness room, 200+ seater cafeteria, high-rise & lounge seating are some of the amenities available for the employees. The SEZ facility will also provide common creche and eat-out restaurants in the building premises, once operational.
Join us now to collaborate with teams across the world on projects and initiatives that will contribute to the growth of MassMutual as a global financial services leader.
Why Work With Us
MassMutual is leading the financial services industry in digital enablement, and the new MassMutual
India Global Capability Center is a result of this effort. We are here to empower careers and help
people secure their futures through innovation and technology.
Gallery
MassMutual India Offices
OnSite Workspace
