FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.
At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients’ needs and exceeding their expectations.
Your Team's Impact
We are seeking an experienced Lead Technical Writer with a strong background in data platforms, product documentation, and PRDs, along with a working knowledge of AI/ML concepts. This role will lead documentation efforts across data-driven products and platforms, ensuring clarity, usability, and alignment with business and engineering goals.
You will collaborate with Product Managers, Engineering, and Data teams to create high-quality documentation that simplifies complex systems and enhances user and developer experience.
What You'll Do
Documentation Leadership
- Define and execute a documentation strategy across data platforms and products
- Establish standards, templates, and best practices for documentation
- Mentor and guide junior technical writers
Data & Platform Documentation
- Create and maintain documentation for:
- Data platforms and Data Navigator / Data Discovery systems
- Data pipelines, ETL processes, and analytics workflows
- System architecture and integrations
- Translate complex technical concepts into clear, user-friendly content
Product Requirements Documentation (PRD)
- Collaborate with Product Managers to create and refine PRDs
- Convert business requirements into structured functional documentation
- Ensure alignment between PRDs, engineering output, and user documentation
- Maintain consistency and traceability across product artifacts
Developer & User Documentation
- Own API documentation, integration guides, and onboarding materials
- Develop tutorials, FAQs, and knowledge base content
- Improve developer and user experience through structured documentation
Cross-Functional Collaboration
- Work closely with Product, Engineering, Data, QA, and UX teams
- Participate in agile development processes and release cycles
- Ensure documentation is accurate, up-to-date, and release-ready
Tools & Process Improvement
- Use tools such as Markdown, Git, Confluence, or similar
- Introduce automation and efficiency improvements in documentation workflows
- Leverage AI tools where helpful for content generation and optimization
What We're Looking For
- 3-4years of experience in technical writing, including leadership experience
- Strong experience documenting data platforms, APIs, or enterprise software
- Hands-on experience creating and managing PRDs
- Solid understanding of:
- Data workflows, ETL processes, and analytics systems
- APIs, microservices, and cloud environments
- Basic to intermediate understanding of AI/ML concepts.
- Excellent written and verbal communication skills
Preferred Qualifications
- Experience with data cataloguing or data discovery tools
- Familiarity with Open API/Swagger, Postman, or similar tools
- Exposure to AI/ML or data science environments
- Working knowledge of SQL, Python, or similar technologies
- Experience in Agile/Scrum environments
What's In It For You
At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage. Being a FactSetter means:
- The opportunity to join an S&P 500 company with over 45 years of sustainable growth powered by the entrepreneurial spirit of a start-up.
- Support for your total well-being. This includes health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and company-wide wellness days.
- Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives.
- A global community dedicated to volunteerism and sustainability, where collaboration is always encouraged, and individuality drives solutions.
- Career progression planning with dedicated time each month for learning and development.
- Business Resource Groups open to all employees that serve as a catalyst for connection, growth, and belonging.
Learn more about our benefits here.
Salary is just one component of our compensation package and is based on several factors including but not limited to education, work experience, and certifications.
Company Overview:
FactSet (NYSE:FDS | NASDAQ:FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees’ Choice Award winner. Learn more at www.factset.com and follow us on X and LinkedIn.
At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to characteristics protected by law.
Skills Required
- 3-4 years of experience in technical writing
- Experience documenting data platforms, APIs, or enterprise software
- Hands-on experience creating and managing PRDs
- Excellent written and verbal communication skills
Factset Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Factset and has not been reviewed or approved by Factset.
-
Healthcare Strength — Healthcare coverage is positioned as comprehensive, spanning medical, dental/vision in some descriptions, and life and disability insurance. Company-wide wellness days and region-specific add-ons (e.g., Vitality PMI, Bupa dental, Health Shield cashback) further reinforce a strong health-and-wellbeing offering.
-
Retirement Support — Retirement savings support is consistently included as part of the core package through retirement savings plans. The presence of these programs is framed as a meaningful component of total rewards beyond base salary.
-
Equity Value & Accessibility — An employee stock purchase program is highlighted as a standard part of the total rewards package. This provides a pathway to share ownership alongside cash compensation.
Factset Insights
What We Do
FactSet creates flexible, open data and software solutions for tens of thousands of investment professionals around the world, providing instant access to financial data and analytics that investors use to make crucial decisions. For 40 years, through market changes and technological progress, our focus has always been to provide exceptional client service. From more than 60 offices in 23 countries, we’re all working together toward the goal of creating value for our clients, and we’re proud that 95% of asset managers who use FactSet continue to use FactSet, year after year. As big as we grow, as far as we reach, and as successful as we become, we stay connected to our clients and to each other.
.jpeg)
