Dynatrace

Lead Technical Account Manager

Reposted 2 Days Ago

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Barcelona, Cataluña

Hybrid

Senior level

Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Big Data Analytics • Automation

Dynatrace delivers answers and intelligent automation from data.

The Role

Lead technical account management by providing expert advice, customer advocacy, training, and driving successful usage and adoption of Dynatrace solutions for large enterprises.

Summary Generated by Built In

Your role at Dynatrace

Constantly go above and beyond to serve our customers and be a shining, standard-setting example of our Core Values.
Triage, diagnose, and provide solutions to most complex configuration issues with Dynatrace solutions and non-Dynatrace integrations.
Strategize on the overall technical objectives and long-term goals of the team.
Provide advice and guidance as the subject matter expert to ensure successful ongoing usage, adoption of the product, and foster growth of the customer's footprint.
Be the customer's advocate by knowing their goals and use cases, then suggesting process improvements, product adoption, configuration, and additional features to meet their requirements.
Provide web-based training to user groups to support organizational adoption.
Undertake discovery and education activities to identify opportunities for Dynatrace usage across organizational functions and processes.
Providing coaching to TAMs to help them grow in their technical knowledge and personally.
Function as a frontline technical resource for "best practice" and informal customer questions.
Engage with customer support as a customer advocate to ensure speedy resolution of customer issues
Engage with Product management as the customer advocate on product roadmap discussions.
Participate and prepare for Monthly and Quarterly Business Reviews with customers.
Maintain current functional and technical knowledge of Dynatrace products and services.
Help to document best practices in developing and using Dynatrace Partner with support engineers, PM, and R&D to help customers and account teams to speed resolution.
Help communicate, escalate and advocate on behalf of the customer.
Provide insights, advice, and 'street credibility' with technical teams to understand technical issues and possible workarounds.
Help customers and account teams to understand support ticket trends/themes to be used to develop success plans, enablement advice, etc.
Have deep understanding of customers' infrastructure, architecture, and business/regulatory requirements to speed up resolution.

What will help you succeed

Bachelor's degree in Computer Science, Information Technology, or equivalent work experience
Work experience 6+ years of experience
Experience working with large enterprise customers, including executive leadership
Demonstrated ability in leadership, mentorship, and organizational behavior
A track record of going above and beyond for your team and customers
Ability to manage executive relationships and discussions (VP/CxO)
Must have exceptional English written and verbal communications skills ; fluency in Dutch language is highly valuable
Impeccable time management skills and an ability to self-direct
Demonstrated experience being a Subject Matter Expert (SME) for Dynatrace technologies, methodologies, frameworks, and 3rd party technologies related to Dynatrace
Willingness to learn new technologies and resolve complex technical issues
Professional Level Dynatrace certification (or get certification within six months)
Two or more industry-relevant Associate Level certifications (AWS, Azure, k8s, ...)
Strong technical understanding and experience in SaaS industry
Knowledge and experience with one or more of the following technologies related to Dynatrace: Cloud/new stack technologies such as OpenStack, OpenShift, AWS, Azure, Google Cloud, Cloud Foundry, Kubernetes, SAP, etc.
Web and application server technologies such as Apache, IIS, WebSphere, WebLogic, and JBoss Server/Server-side technologies such as Java Servlets, PHP, HTML, CSS, JavaScript, and Ajax
Mobile application technologies such as iOS and Android Webkit DevOps toolchain applications such as Ansible, Jenkins, Chef, Puppet, etc.
CMDB/ITSM Technologies/platforms such as ServiceNow and BMC
Must be customer service oriented and believe in teamwork, collaboration, adaptability & Initiative
Demonstrable success in thinking strategically and executing tactically while providing consistent and high customer satisfaction and retention levels in a fast-paced environment

Why you will love being a Dynatracer

Dynatrace is a leader in unified observability and security.
We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
Over 50% of the Fortune 100 companies are current customers of Dynatrace.

Top Skills

Ajax

Ansible

Apache

AWS

Azure

Bmc

Chef

Cloud Foundry

CSS

Dynatrace

GCP

HTML

Iis

Java

JavaScript

Jboss

Jenkins

Kubernetes

Openshift

Openstack

PHP

Puppet

Servicenow

Weblogic

Websphere

What the Team is Saying

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The Company

HQ: Boston, MA

5,200 Employees

Year Founded: 2005

What We Do

Dynatrace lets customers understand their business like never before, so they can see beyond the complexity, find and fix problems faster and automate manual tasks with Al — so they can focus on what truly matters: running their business.

Why Work With Us

In a world that runs on software, our Al-driven insights cut through the noise, allowing you to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Our culture, fueled by curiosity, openness, and authenticity, drives our pursuit of innovation and excellence in crafting the Dynatrace platform.