Location:
555 Patroon Creek Boulevard, Albany New YorkHours: Monday- Friday 8am-4:30pm ET
Location: Qualified candidates must be able to report to the office (Albany, NY, Brooklyn, OH, or Amherst, NY) 2-4 days per week.
Job Description:
As part of the Client Servicing vertical of Onboarding & Servicing Technology and Operations, Lead Specialists on this team specialize in research and adjustments and account analysis to support our clients across the team’s broad areas of responsibility.
As such, the chosen candidate can expect to be required to perform tasks such as (but not limited to):
- Perform basic to complex research using various bank systems
- Provide deposit, check, statement and report copies
- Research and resolution of both monetary and non-monetary differences which occur during check, credit card processing or corporate client billing
- Performing routine research and process transactions as requested by clients utilizing specific Enterprise Commercial Payments product
- Complete data entry into various bank systems
- Provides excellent customer service to internal and external clients through the KeyValues concepts
- Recommends and implements programs to solve routine issues, improve process efficiency, quality and client experience
- Identifies and resolves moderate issues by following established guidelines. Refers more complex problems to senior level or manager
- Typically covers a broad range of responsibilities rather than focusing on one specific role
- Actively participates in self-development to support the team but also one’s own future advancement
- Proven ability to handle customer service inquiries and diffuse difficult customer situations independently
Required and/or Preferred Qualifications
- High School Diploma of GED is required; College degree is preferred
- Minimum 1 year of bank operations experience is preferred
- Basic to intermediate PC and MS Office skills
- Proven problem solving, analytical and communication skills
- Ability to work independently or as part of the larger fast-paced and ever-changing team; all while maintaining precise attention to detail
- Comfortable communicating with team members, internal clients and management while maintaining a professional demeanor
- Demonstrated ability to follow instruction as provided and utilize training to make informed decisions
COMPENSATION AND BENEFITS
This position is eligible to earn a base hourly rate in the range of $18.75 - $25.00 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.Please click here for a list of benefits for which this position is eligible.
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
Job Posting Expiration Date: 07/10/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].
#LI-Hybrid
Skills Required
- High School Diploma or GED
- Minimum 1 year of bank operations experience
- Basic to intermediate PC and MS Office skills
- Problem solving, analytical and communication skills
- Ability to work independently in a team environment
KeyBank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about KeyBank and has not been reviewed or approved by KeyBank.
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Retirement Support — A dollar-for-dollar 401(k) match up to 7% of eligible pay is positioned as a standout element of the total rewards package. Additional financial programs like discounted stock purchase and banking discounts further strengthen perceived long-term value.
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Leave & Time Off Breadth — A pooled PTO bank with amounts that scale by level and tenure is described as a meaningful benefit and a retention lever. Paid parental leave is also included, adding to the breadth of time-off support.
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Wellbeing & Lifestyle Benefits — Wellness incentives tied to HSA contributions and company-sponsored health and wellbeing programs add tangible non-cash value. A Lifestyle Spending Account and counseling resources expand support beyond traditional medical coverage.
KeyBank Insights
What We Do
At KeyBank we’ve made a promise to our clients that they will always have a champion in us. To deliver on our promise, we’re committed to building a team of engaged employees who do the right thing for our clients and shareholders, and help them achieve financial wellness each and every day.
