WHAT YOU’LL DO:
H&M Group is seeking a highly skilled and forward‑thinking ServiceNow Platform Owner to provide end‑to‑end design leadership across our digital ecosystem. In this role, you will shape and govern the architecture for automation, integration, and platform engineering capabilities — with a particular focus on strengthening ServiceNow as a core enterprise platform, driving cross‑team collaboration, and uplifting our engineering foundations.
You will act as a technical leader, bringing a holistic understanding of H&M’s technical landscape and applying deep hands‑on expertise across DevOps, performance monitoring, scalable design, and multi-domain engineering, reflecting the expectations placed on H&M’s lead-level engineers.
Key Responsibilities
Architectural Strategy & Technical Leadership
- Develop the long-term architectural roadmap aligned with H&M’s enterprise strategy.
- Set architectural standards, patterns, and guardrails for scalable delivery and lead solution design for initiatives spanning multiple domains.
- Guide technical decisions across teams and mentor engineers and architects.
ServiceNow Platform Ownership
- Design enterprise-grade automations and workflows.
- Standardize engineering practices across CI/CD, testing, modular architecture, and governance.
- Integrate ServiceNow with cloud, data, and application platforms using scalable API and event-driven designs.
Engineering Foundations & Platform Excellence
- Drive secure, resilient, and high‑performing engineering practices.
- Strengthen DevOps maturity through CI/CD pipelines, observability, and operational readiness.
- Promote cost‑optimized architecture and efficient use of cloud resources.
Performance, Security & Operations
- Embed performance, security, and reliability requirements into designs.
- Oversee release, change, and incident processes to ensure stable delivery.
- Evaluate and introduce emerging technologies to strengthen H&M’s digital ecosystem.
WHO YOU’LL WORK WITH
At H&M group, you will be the part of the Business Automation Platform under Global Tech Services team. We are committed to enabling momentum across the work, building smart and simple automations that augment our colleagues to make better decisions, and scaling solutions that create lasting business impact. Our focus area will be to improve user experience, platform & data, and automation & optimization.
WHO YOU ARE
We are looking for people with:
- 12+ years in software engineering, enterprise architecture, or platform engineering.
- Strong expertise in ServiceNow, cloud platforms, APIs, and distributed systems.
- Broad knowledge across frontend, backend, mobile, infrastructure, and DevOps.
- Proven ability to design scalable systems and deliver high-impact platform solutions.
NICE TO HAVE
- ServiceNow CIS–Data Foundations (CMDB & CSDM) certification.
- Experience building custom applications and API integrations.
- Strong ownership mindset, collaborative approach, and comfort with ambiguity.
- Passion for continuous improvement and enabling teams through better architecture.
WHY YOU’LL LOVE WORKING HERE
At H&M, we are proud to be a vibrant and welcoming company. We offer all our employees at H&M attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, useable on all our H&M brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound.
JOIN US
Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.
Take the next step in your career together with us. The journey starts here.
*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application
Skills Required
- 12+ years of experience in software engineering, enterprise architecture, or platform engineering
- Strong expertise in ServiceNow
- Experience with cloud platforms
- Experience with APIs and distributed systems
- Broad knowledge across frontend, backend, mobile, infrastructure, and DevOps
- Proven ability to design scalable systems and deliver high-impact platform solutions
- ServiceNow CIS-Data Foundations certification covering CMDB and CSDM
- Experience building custom applications and API integrations
- Strong ownership mindset and collaborative approach
- Comfort with ambiguity
- Passion for continuous improvement and enabling teams through architecture
H&M Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about H&M Group and has not been reviewed or approved by H&M Group.
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Healthcare Strength — Medical, pharmacy and vision options with low employee costs and free dental are available, alongside telehealth and inclusive offerings such as transgender, bariatric and fertility coverage. These features are highlighted as solid for U.S. retail roles, with some availability for part‑time positions depending on eligibility.
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Leave & Time Off Breadth — Vacation, flexible wellness days, company‑paid holidays and a paid birthday off are offered, with some paid time off available to part‑time staff. The time‑off structure is presented as generous within the retail context.
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Parental & Family Support — Eight weeks of paid parental pay for mothers and fathers is provided, complemented by adoption assistance and healthy pregnancy/babies programs. These family supports add depth to the core medical coverage in the U.S. package.
H&M Group Insights
What We Do
Founded in 1947, H&M Group is a global design company with ~4,702 stores in 76 markets and 56 online markets. At H&M Group, we believe in making great design available to everyone. It’s essential in everything we do. Our family of brands and business ventures offer customers around the world a wealth of fashion, beauty, accessories and homeware, as well as modern menus with fresh and local produce at some of the brands’ in-store eateries. But design is so much more than just products; it’s about clever design processes, efficient product flows, creating experiences that enrich, and smart solutions that benefit all our customers. Sustainability is always at the core of our business. Not only because we like to do what’s right — but it’s also beneficial for our business. We will continue to push for change and lead the way towards a more inclusive and sustainable fashion future. Do you want to join us? We will trust you with great responsibility right from the start, reward a passionate mindset and encourage an entrepreneurial spirit. When you start a career with H&M Group, there’s no limit to where it can take you. H&M Group's Moderation Policy: Welcome to H&M Group’s official LinkedIn page. Ask questions, exchange ideas and meet members and employees from all over the world. This page is moderated daily and we always do our best to answer each one of you in a timely manner. Please remember to keep a friendly tone and in line with LinkedIn’s legal terms at https://www.linkedin.com/legal/user-agreement Comments and posts that contain foul language, are off-topic or unnecessarily rude will be deleted. We also encourage you to report any inappropriate content. We use an external tool to handle the comments on our page, so please note that your comments can be stored. For questions, please contact our team at [email protected].
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