LightFeather is seeking a ServiceNow Developer with a strong focus on supporting federal clients with modern web technologies. This position offers the opportunity to build custom, high-code solutions that enhance user experiences and system integration across enterprise environments. The ideal candidate is passionate about ServiceNow, eager to grow their technical capabilities, and thrives in a fast-paced, client-facing setting.
Major responsibilities include helping design, configure, develop, and implement baseline and custom applications and enhancements in ServiceNow. They will also provide architectural input and help maintain stability of the overall platform by ensuring the appropriate design and development standards are always used.
- Location: Fully Remote (EST hours)
- Job Type: Full-time
- Salary: $120,000–$140,000 annually, based on experience level.
- Clearance Requirement: U.S. citizenship is required for this position due to federal contract requirements and the need to obtain and maintain a Secret-level security clearance
- Work independently and as a technical team member
- Work in multiple instances and domains, supporting internal and external customers
- Utilize an Agile/Scrum methodology to manage development work
- Advise functional and admin teams on design, development and overall ServiceNow best practices
- Collaborate with business, systems, and Technology partners in business analysis meetings to develop business and systems requirements.
- Solution and develop requested enhancements to existing ServiceNow applications
- Script Business Rules, Script Includes, Client Scripts, ACLs, Workflow Activities, etc.
- Facilitate and support the rollout of new application and enhancements in ServiceNow
- Analyze system performance issues and determine performance enhancements
- 5+ years of experience as a ServiceNow Developer.
- Strong familiarity and working knowledge of ServiceNow Suite of tools (Service Catalog, Service Portal, Reports, Incident and Knowledge Base, etc.)
- Demonstrable ability to communicate and listen well with business and technical people, regardless of title, with good self-awareness.
- Proven developer independent of the ServiceNow platform, with an emphasis on analytical and problem-solving skills.
- Demonstrated competency with IT Service Management, Asset and Configuration Management, ITIL/ITSM, PMP/PRINCE2 practices.
- Experience working on project teams that leverage Agile/Scrum.
- Experience with system/software engineering lifecycle principles, translating requirements into functional and technical solutions, application implementation and support, enterprise monitoring.
- Experience working with large data sets and performing data analysis/modeling to help facilitate and inform management decisions.
- ServiceNow CAD (Certified Application Developer)
You'll be part of a team dedicated to meaningful impact, working on solutions that address mission-critical needs. Experience variety, fulfillment, and the opportunity to work with some of the best in the industry.
LightFeather is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.
Skills Required
- 5+ years of experience as a ServiceNow Developer
- Strong familiarity with ServiceNow tools, including Service Catalog, Service Portal, Reports, Incident, and Knowledge Base
- Strong communication and listening skills with business and technical stakeholders
- Independent software development experience with analytical and problem-solving skills
- Experience with IT Service Management, Asset and Configuration Management, ITIL/ITSM, and PMP/PRINCE2 practices
- Experience working on Agile/Scrum project teams
- Experience with software engineering lifecycle principles, requirements translation, application implementation and support, and enterprise monitoring
- Experience working with large data sets and performing data analysis or modeling
- U.S. citizenship
- Ability to obtain and maintain a Secret-level security clearance
- ServiceNow Certified Application Developer certification
What We Do
LightFeather is a federal technology company that helps government agencies move from complexity to clarity. We build and run the systems behind some of the government’s most consequential missions: AI and data intelligence, secure agile engineering, cloud, and cybersecurity for more than 20 federal agencies, including DHS, DOJ, the Department of State, and the IRS. Our work unifies hundreds of millions of records, automates what used to take whole teams, and keeps mission-critical platforms running at 100 percent uptime. We are a woman-owned and service-disabled veteran-owned small business, founded in 2018 and headquartered in Arlington, Virginia, with a team of 55 working across 16 states. Small is the point. Our engineers, analysts, and designers get real ownership of work that matters from day one, ship to production in their first weeks, and see their work used by the people who protect, process, and serve the public every day.
Why Work With Us
We hire people who are curious, direct, and comfortable in complex, high-trust environments. Many of our roles support cleared federal programs, and we hold a Top Secret facility clearance. If you want your work to carry weight, come build with us.
