The Role
Lead ServiceNow development team and design architecture for ITSM and SPM modules. Review and approve developments, manage instance lifecycle and upgrades, define platform governance, and act as primary technical contact for architecture and roadmap decisions.
Summary Generated by Built In
This is a remote position.
Scope / Modules: ITSM (IT Service Management) and SPM (Strategic Portfolio Management)
Work mode: Remote – EST/CST time zone (Canada / US)
English level: Advanced conversational (B2+ / C1)
Contract type: Staff Augmentation – long-term project
End client: Technology / services company based in Canada
Key responsibilities
- Technically lead the ServiceNow development team.
- Design the solution architecture for the ITSM and SPM modules.
- Review and approve team developments, ensuring best practices and platform standards.
- Act as the main technical point of contact with the client for architecture, roadmap and technology decisions.
- Manage instance configuration, upgrades and platform lifecycle.
- Provide expertise in platform governance: team structure, naming conventions, environments (Dev / Test / Prod).
Preferred certifications (non-blocking)
- Certified Implementation Specialist – ITSM (CIS-ITSM) – highly desirable.
- Certified Implementation Specialist – SPM (CIS-SPM).
- ServiceNow Certified Technical Architect (CTA) – differentiator.
Additional technical skills
- Advanced command of JavaScript, GlideScript, Scripted REST APIs.
- Design of integration architectures with external platforms (LDAP, SSO/SAML, ITSM tools).
- Experience with Performance Analytics and Dashboards in ServiceNow.
- ITIL v4 (certification desirable).
Selection process:
- Resume review and certification verification.
- Technical interview in English with the client team.
- Technical assessment on the ServiceNow platform.
- Final culture / fit interview with the client.
Requirements
- Certification: ServiceNow Certified System Administrator (CSA)
- Valid and current.
- Certification: ServiceNow Certified Application Developer (CAD)
- Valid and current.
- Minimum 4 years of experience on ServiceNow, with at least 1–2 years in technical leadership or architecture roles.
- Documented experience in multi-module architecture design and definition of development standards.
- Advanced conversational English (B2+ / C1).
Skills Required
- ServiceNow Certified System Administrator (CSA) - valid and current
- ServiceNow Certified Application Developer (CAD) - valid and current
- Minimum 4 years of ServiceNow experience with 1-2 years in technical leadership or architecture roles
- Documented experience designing multi-module architectures and defining development standards
- Advanced command of JavaScript, GlideScript, and Scripted REST APIs
- Experience designing integrations with external platforms (LDAP, SSO/SAML)
- Experience with Performance Analytics and Dashboards in ServiceNow
- Advanced conversational English (B2+/C1)
- Preferred: CIS-ITSM, CIS-SPM, ServiceNow CTA (non-blocking)
- Preferred: ITIL v4 certification (desirable)
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The Company
What We Do
VELAIO is an IT services and consulting company specializing in custom software development, outsourcing, staff augmentation, and cloud solutions, with a focus on nearshore development teams from Latin America.
