Lead, ServiceNow Administrator

What you will do: 

• Assist with Configuring, managing, and maintaining the ServiceNow platform, ensuring its functionality and performance.  

• Investigate and diagnose problems, find root causes and identify solutions and provide support to end-users, resolving issues and working tickets as needed. 

• Assist with platform upgrades and apply patches to ensure the system is up to date when required. 

• Partner with ServiceNow team members to develop workflows, perform testing, and assist in solution development.  

• Assist in monitoring and maintaining the core data on the platform, including but not limited to, users, groups, locations, and other critical platform resources.

• Help monitor the overall platform health and performance, identifying potential issues and proactively addressing them.  

• Perform system testing on service request workflows, automations, configurations and other development work completed by the team.  

• Draft and update system design documentation and knowledge articles as required. 

• Create and complete test scripts for testing and validating configurations, automations, catalog items, and other updates to parts of the platform. 

• Create reports and dashboards as required by stakeholders and business customers. 

What you will need: 

Required Skills :

• Bachelor’s degree required or equivalent work experience 

• 8 to 11 years of ServiceNow administration experience 

• ServiceNow experience including but not limited to ITSM, Knowledge, Role Management and ACL’s, user management and group management. 

• Experience with JavaScript, GlideScript, REST, XML, and other relevant technologies.  

• Experience with ServiceNow Reporting, dashboards and report creation.

• Familiarity with the ITIL framework and its application in service management and ability to support different time zones based on the project/business stakeholders being engaged. 

• Experience with SOX enforced policies/procedures and working in a regulated environment . 

• CSM Certification and ServiceNow certifications (e.g., ServiceNow Developer, ServiceNow System Administrator)