Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job DescriptionAs Lead Design Researcher for the Verification Experience squad, you’ll combine hands-on research with people leadership and squad-level strategic direction. You’ll set research priorities, lead and develop researchers, and ensure evidence is focused on the most important customer and business problems.
You’ll remain close to the craft and personally lead projects, particularly when the work is highly strategic, ambiguous or requires research leadership. At the same time, you’ll create the conditions for your direct reports to do their best work, giving them clear direction, thoughtful coaching and the right level of challenge.
You’ll bring together qualitative, quantitative and mixed-methods evidence to shape both customer-facing verification experiences and the internal tools that help our teams solve problems efficiently.
At Lead level, success isn’t measured only by the research you deliver yourself. It’s measured by the quality and impact of your team’s work, the growth and performance of your direct reports, and the clarity of direction you create across Verification.
Here’s how you’ll make an impact:
Setting priorities and research direction — Set clear priorities for yourself and your direct reports, connecting the team’s work to squad and business goals.
Shaping strategy — Turn research into clear opportunities that influence the focus, priorities and product direction of the Verification squad.
Articulating now, next and future — Help teams understand what they need to learn today, what comes next and how their decisions contribute to the longer-term Verification experience.
Leading through people — Set clear expectations, support the growth of your direct reports and take responsibility for their performance and impact, course-correcting when needed.
Staying close to the craft — Personally lead strategic or complex research projects while raising research quality, thinking and technical capability across the team and squad.
Influencing stakeholders — Build strong relationships and skilfully navigate conversations with teams, squads and senior leaders to create alignment and champion customer-centred decisions.
Leading with guts — Set ambitious goals, address difficult problems and confidently champion quality, our customers and a human-centred approach.
Using tools thoughtfully — Help your team use AI and emerging tools where they improve speed, quality or impact while maintaining research rigour and sound judgement.
About you:
You have 6+ years of experience in product research, including managing researchers and supporting their growth, performance and progression.
You know how to bring out the best in people, setting clear expectations and providing thoughtful coaching and feedback.
You build strong partnerships across Product, Design, Engineering and Analytics to align priorities and get things done.
You connect customer evidence with business outcomes, turning research into clear opportunities that inspire action.
You’re empathetic and consistently keep customers’ needs at the heart of decisions.
You have a strong track record of growing research influence across product teams and with senior stakeholders.
You can shape research and product direction across a squad while championing quality and human-centred design.
Additional Information
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Skills Required
- 6+ years of experience in product research
- Experience managing researchers and supporting their growth, performance, and progression
- Ability to set clear expectations and provide coaching and feedback
- Experience partnering across Product, Design, Engineering, and Analytics
- Ability to connect customer evidence with business outcomes and identify product opportunities
- Strong track record of growing research influence across product teams and senior stakeholders
- Ability to shape research and product direction across a squad
- Commitment to quality, empathy, and human-centred design
Wise Compensation & Benefits Highlights
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Equity Value & Accessibility — Equity is broadly accessible through RSUs granted to all employees in addition to salary, aligning rewards with company performance. This company‑wide ownership stance is consistently highlighted in the benefits descriptions.
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Leave & Time Off Breadth — Paid time off is notably generous, with a global minimum of 33 days and 36 days listed for U.S. locations. After four years, a six‑week paid sabbatical plus a £1,000 stipend further strengthens time‑away benefits.
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Wellbeing & Lifestyle Benefits — Lifestyle support includes work‑from‑anywhere for up to 90 days per year after six months, flexible working principles, and a 24/7 Employee Assistance Program. Extras like three annual “Me Days” and a professional‑development allowance add quality‑of‑life value.
Wise Insights
What We Do
Wise is a global technology company, building the best way to move and manage the world's money. With Wise Account and Wise Business, people and businesses can hold 40 currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new network for the world's money. Launched in 2011, Wise is one of the world’s fastest growing, profitable tech companies. In fiscal year 2025, Wise supported around 15.6 million people and businesses, processing over $185 billion in cross-border transactions and saving customers around $2.6 billion.
Why Work With Us
We’re truly global in who we are, how we work, and how we build. Everything we do is centred around creating a world of money that’s fast, easy, fair. And open to all. Everyone who works here owns a piece of Wise, from the work they do, to the stock they hold.
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Wise Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We expect new joiners in the office most days to build connections and learn from colleagues for their first six months. After that, most Wisers split their working week between the office and home, typically coming in at least 12 times a month.
