Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job DescriptionWe’re looking for a Global Community Manager to join Wise’s Organic Social team.
Wise is already the #1 fintech brand on social media, but our community is where the next chapter of growth gets built. This role exists to turn the millions of people already talking about Wise into our most powerful content and advocacy channel.
This isn’t a traditional community management role. You won’t just be monitoring mentions and replying to comments. You’ll be launching new channels, shaping existing ones, and building strategies from scratch to drive user-generated content at scale. You’ll build relationships with real Wise users and feed their stories, frustrations, and ideas back to our content team to shape what we make next.
You’ll own how Wise shows up in the spaces where real conversations about money happen: Reddit, Threads, WhatsApp Communities, Instagram, expat forums, and whatever platform comes next. You’ll work closely with our organic social managers, product marketing, and customer support teams to make sure community insight shapes everything from content to product.
If you’re the kind of person who lives in the comment section, treats every conversation as a content idea, and knows how to turn engaged users into a thriving community, this is your role.
Launching and growing Wise’s community presence across Reddit, Threads, WhatsApp Communities, and new platforms as they emerge.
Key Responbilities:
Building private communities where our most engaged users can connect, share feedback, and get early access to product updates.
Creating community-first content that sparks real conversation across platforms, and driving user-generated content at scale through smart systems and incentives.
Building relationships with Wise users to surface stories, pain points, and ideas that feed into our organic social content calendar.
Running community initiatives like AMAs, feedback threads, beta testing groups, and user spotlights that give our most vocal users a platform.
Building community guidelines, moderation frameworks, and response playbooks that scale across regions without losing authenticity.
Upskilling our customer support teams on social engagement best practices so every Wise touchpoint feels consistent and human.
Owning our social listening and sentiment reporting: tracking community health, share of voice, and competitor strategies, then translating it all into clear insights for leadership and product teams.
You’re a strong community builder with 3–5+ years of experience in community management, social media, or audience development, ideally within fintech, tech, or a global consumer brand.
You understand the culture and unwritten rules of Reddit, Threads, Discord, and WhatsApp Communities. You know that how a brand shows up in a subreddit is completely different from how it shows up on Instagram.
You’re comfortable with social listening tools (Brandwatch, Sprinklr, Pulsar, or similar) and can turn raw conversation data into a clear picture of what people think and feel.
You think in systems. You can build scalable playbooks and frameworks, not just reply to individual posts.
You’re a strong writer with a natural, conversational tone. You can represent Wise without ever sounding like a brand account.
You’re energised by building something new. This role has a lot of white space, and that excites you.
You’re calm under pressure. You can handle a viral complaint thread without panicking.
Nice to Have
Experience with crisis communications or reputation management in a regulated industry.
Comfortable working with sentiment dashboards and NPS reporting.
Multilingual skills, particularly in languages relevant to Wise’s key markets (Portuguese, German, Hungarian, Japanese, or others).
Experience building ambassador or advocacy programmes from scratch.
A portfolio or examples of community work you’ve led: sentiment shifts you’ve influenced, channels you’ve launched, or initiatives you’ve built.
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Skills Required
- 3-5+ years of experience in community management, social media, or audience development
- Experience ideally within fintech, technology, or a global consumer brand
- Understanding of Reddit, Threads, Discord, and WhatsApp Communities culture and practices
- Experience using social listening tools such as Brandwatch, Sprinklr, Pulsar, or similar
- Ability to turn conversation data into actionable insights
- Ability to build scalable playbooks and frameworks
- Strong conversational writing skills
- Ability to work calmly under pressure, including during viral complaint threads
- Experience with crisis communications or reputation management in a regulated industry
- Experience with sentiment dashboards and NPS reporting
- Multilingual skills, particularly Portuguese, German, Hungarian, or Japanese
- Experience building ambassador or advocacy programs from scratch
- Portfolio or examples of community work led
Wise Compensation & Benefits Highlights
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Equity Value & Accessibility — Equity is broadly accessible through RSUs granted to all employees in addition to salary, aligning rewards with company performance. This company‑wide ownership stance is consistently highlighted in the benefits descriptions.
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Leave & Time Off Breadth — Paid time off is notably generous, with a global minimum of 33 days and 36 days listed for U.S. locations. After four years, a six‑week paid sabbatical plus a £1,000 stipend further strengthens time‑away benefits.
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Wellbeing & Lifestyle Benefits — Lifestyle support includes work‑from‑anywhere for up to 90 days per year after six months, flexible working principles, and a 24/7 Employee Assistance Program. Extras like three annual “Me Days” and a professional‑development allowance add quality‑of‑life value.
Wise Insights
What We Do
Wise is a global technology company, building the best way to move and manage the world's money. With Wise Account and Wise Business, people and businesses can hold 40 currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new network for the world's money. Launched in 2011, Wise is one of the world’s fastest growing, profitable tech companies. In fiscal year 2025, Wise supported around 15.6 million people and businesses, processing over $185 billion in cross-border transactions and saving customers around $2.6 billion.
Why Work With Us
We’re truly global in who we are, how we work, and how we build. Everything we do is centred around creating a world of money that’s fast, easy, fair. And open to all. Everyone who works here owns a piece of Wise, from the work they do, to the stock they hold.
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Wise Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We expect new joiners in the office most days to build connections and learn from colleagues for their first six months. After that, most Wisers split their working week between the office and home, typically coming in at least 12 times a month.
