The Role
Lead QA responsible for designing and executing manual and automated test strategies, building/maintaining test suites and automation frameworks, performing API and backend testing, tracking defects, working in Agile sprints, supporting UAT and release readiness, and mentoring junior QA team members.
Summary Generated by Built In
Job Description:
SFCC Senior Quality Assurance Engineer
Role
The SFCC Senior QA Engineer will be responsible for ensuring the quality, stability, and performance of Salesforce Commerce Cloud (SFCC) applications across the entire customer journey. The individual will lead end-to-end testing activities, validate integrations, support business-critical releases, and act as the QA lead for SFCC initiatives.
Responsibilities
- Own end-to-end QA activities for Salesforce Commerce Cloud (SFCC) projects and releases.
- Validate SFCC storefront, checkout, payment, order management, fulfillment, and post-purchase journeys.
- Perform testing of SFCC Business Manager configurations including catalogs, promotions, campaigns, price books, inventory, and customer groups.
- Create and execute Test Plans, Test Cases, Test Scenarios, and Test Strategy documents.
- Perform Functional, Regression, Integration, System, UAT, Smoke, and Sanity Testing.
- Validate integrations between SFCC and OMS, Payment Gateways, Tax Engines, Shipping Providers, and third-party systems.
- Conduct Cross-browser, Cross-device, Responsive, Accessibility (WCAG), Localization, and Internationalization testing.
- Participate in Agile ceremonies including sprint planning, backlog grooming, story reviews, and retrospectives.
- Manage defects through logging, triaging, tracking, root cause analysis, and closure.
- Lead QA sign-off discussions and release readiness assessments.
- Support UAT, Production Validation, Hypercare, and Post-Release Monitoring activities.
- Coordinate testing efforts across business, product, development, and external stakeholder teams.
- Review test execution reports, release documentation, and quality metrics.
- Mentor junior QA engineers and promote QA best practices.
- Drive continuous improvement initiatives, automation opportunities, and regression suite optimization.
Must Have
- 7+ years of Quality Assurance experience with at least 3-5 years of Salesforce Commerce Cloud (SFCC) testing experience.
- Strong hands-on experience in Salesforce Commerce Cloud (SFRA).
- Deep understanding of SFCC Business Manager (BM) administration and configurations.
- Experience testing complex B2C eCommerce applications.
- Strong understanding of:
- Catalog Management
- Price Books
- Promotions & Campaigns
- Inventory Management
- Customer Groups
- Order Lifecycle Management
- Experience validating storefront, checkout, and post-purchase customer experiences.
- Strong knowledge of B2C Commerce architecture and system integrations.
- Experience testing integrations with OMS, Payment, Tax, and Shipping systems.
- Hands-on experience in Functional, Regression, Integration, System, UAT, and Smoke Testing.
- Cross-browser and Cross-device Testing expertise.
- Responsive Web Testing experience across Desktop, Mobile, and Tablet devices.
- Accessibility (WCAG) Testing experience.
- Localization and Internationalization Testing experience.
- Experience with Test Planning, Risk Assessment, Defect Management, and Quality Reporting.
- Agile/Scrum project experience.
- Strong analytical, troubleshooting, and stakeholder management skills.
- Excellent written and verbal communication skills.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
Good to Have
- Experience with Headless Commerce and Composable Commerce architecture.
- Experience testing Mobile Applications (iOS and Android).
- API Testing experience using Postman or similar tools.
- Exposure to Selenium, Katalon, Playwright, or other automation frameworks.
- Experience with Google Analytics, Adobe Analytics, and web tracking validation.
- Experience testing multi-site, multi-language, and multi-currency implementations.
- Knowledge of Loyalty, Marketplace, and Subscription Commerce models.
- Exposure to Cloud Platforms and Release Management processes.
- Experience establishing reusable regression suites and automation strategies.
- Prior experience leading enterprise-scale eCommerce releases and mentoring QA teams.
Location:
DGS India - Bengaluru - Manyata N1 BlockBrand:
MerkleTime Type:
Full timeContract Type:
PermanentSkills Required
- Bachelor's degree in Computer Science, IT, Engineering, or related field (or equivalent practical QA experience).
- Minimum 7+ years of experience in Quality Assurance / Quality Engineering across manual and automation testing.
- Hands-on experience designing, developing, and executing test plans, scenarios, and test cases.
- Experience with test automation using tools such as Selenium, Playwright, WebDriver.io, or Cypress.
- API testing experience with tools such as Postman, SoapUI, REST Assured and working with RESTful and SOAP APIs.
- Strong SQL skills for data validation, backend testing, and troubleshooting.
- Experience logging, tracking, and reporting defects using Jira, Azure DevOps, Rally, or equivalent.
- Working knowledge of Agile/Scrum methodology and experience in sprint-based delivery.
- Exposure to CI/CD pipelines and tools such as Jenkins, GitHub Actions, GitLab CI, or Azure DevOps.
- Strong communication skills and ability to collaborate across development, product, QA, and DevOps teams.
- Prior experience in both manual and automation testing, including functional, regression, integration, system, smoke, sanity, and UAT support.
- Ability to mentor junior QA team members and contribute to QA best practices.
dentsu Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about dentsu and has not been reviewed or approved by dentsu.
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Parental & Family Support — Paid parental leave at full pay and caregiver supports (including backup care) are emphasized as standout elements. Feedback suggests family-oriented benefits are a strong part of the package.
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Leave & Time Off Breadth — Flexible or unlimited PTO, extensive paid holidays, and a year-end office closure are established components. Feedback suggests time-off policies are generous and add meaningful flexibility.
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Retirement Support — A large, established 401(k) plan with employer matching is clearly documented. Feedback suggests retirement benefits feel competitive and straightforward.
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The Company
What We Do
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