The Role
Lead QA responsible for designing and executing manual and automated test strategies, creating test plans and cases, performing functional, integration, regression and API testing, managing defects, integrating tests into CI/CD, supporting UAT, mentoring junior testers, and collaborating with cross-functional teams to ensure release quality.
Summary Generated by Built In
Job Description:
SFCC Senior Quality Assurance Engineer
Role
The SFCC Senior QA Engineer will be responsible for ensuring the quality, stability, and performance of Salesforce Commerce Cloud (SFCC) applications across the entire customer journey. The individual will lead end-to-end testing activities, validate integrations, support business-critical releases, and act as the QA lead for SFCC initiatives.
Responsibilities
- Own end-to-end QA activities for Salesforce Commerce Cloud (SFCC) projects and releases.
- Validate SFCC storefront, checkout, payment, order management, fulfillment, and post-purchase journeys.
- Perform testing of SFCC Business Manager configurations including catalogs, promotions, campaigns, price books, inventory, and customer groups.
- Create and execute Test Plans, Test Cases, Test Scenarios, and Test Strategy documents.
- Perform Functional, Regression, Integration, System, UAT, Smoke, and Sanity Testing.
- Validate integrations between SFCC and OMS, Payment Gateways, Tax Engines, Shipping Providers, and third-party systems.
- Conduct Cross-browser, Cross-device, Responsive, Accessibility (WCAG), Localization, and Internationalization testing.
- Participate in Agile ceremonies including sprint planning, backlog grooming, story reviews, and retrospectives.
- Manage defects through logging, triaging, tracking, root cause analysis, and closure.
- Lead QA sign-off discussions and release readiness assessments.
- Support UAT, Production Validation, Hypercare, and Post-Release Monitoring activities.
- Coordinate testing efforts across business, product, development, and external stakeholder teams.
- Review test execution reports, release documentation, and quality metrics.
- Mentor junior QA engineers and promote QA best practices.
- Drive continuous improvement initiatives, automation opportunities, and regression suite optimization.
Must Have
- 7+ years of Quality Assurance experience with at least 3-5 years of Salesforce Commerce Cloud (SFCC) testing experience.
- Strong hands-on experience in Salesforce Commerce Cloud (SFRA).
- Deep understanding of SFCC Business Manager (BM) administration and configurations.
- Experience testing complex B2C eCommerce applications.
- Strong understanding of:
- Catalog Management
- Price Books
- Promotions & Campaigns
- Inventory Management
- Customer Groups
- Order Lifecycle Management
- Experience validating storefront, checkout, and post-purchase customer experiences.
- Strong knowledge of B2C Commerce architecture and system integrations.
- Experience testing integrations with OMS, Payment, Tax, and Shipping systems.
- Hands-on experience in Functional, Regression, Integration, System, UAT, and Smoke Testing.
- Cross-browser and Cross-device Testing expertise.
- Responsive Web Testing experience across Desktop, Mobile, and Tablet devices.
- Accessibility (WCAG) Testing experience.
- Localization and Internationalization Testing experience.
- Experience with Test Planning, Risk Assessment, Defect Management, and Quality Reporting.
- Agile/Scrum project experience.
- Strong analytical, troubleshooting, and stakeholder management skills.
- Excellent written and verbal communication skills.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
Good to Have
- Experience with Headless Commerce and Composable Commerce architecture.
- Experience testing Mobile Applications (iOS and Android).
- API Testing experience using Postman or similar tools.
- Exposure to Selenium, Katalon, Playwright, or other automation frameworks.
- Experience with Google Analytics, Adobe Analytics, and web tracking validation.
- Experience testing multi-site, multi-language, and multi-currency implementations.
- Knowledge of Loyalty, Marketplace, and Subscription Commerce models.
- Exposure to Cloud Platforms and Release Management processes.
- Experience establishing reusable regression suites and automation strategies.
- Prior experience leading enterprise-scale eCommerce releases and mentoring QA teams.
Location:
DGS India - Bengaluru - Manyata N1 BlockBrand:
MerkleTime Type:
Full timeContract Type:
PermanentSkills Required
- Bachelor's degree in Computer Science, Information Technology, Engineering, or related field (or equivalent practical QA experience)
- Minimum 7+ years of experience in Quality Assurance / Quality Engineering
- Strong understanding of QA methodologies, SDLC/STLC, and testing lifecycle
- Hands-on experience designing, developing, and executing test plans, scenarios, and test cases
- Experience in functional, regression, integration, system, smoke, sanity testing and UAT support
- Test automation experience with tools such as Selenium, Playwright, WebDriver.io, Cypress or equivalent
- API testing experience using Postman, SoapUI, REST Assured or similar; experience with RESTful and SOAP APIs
- Strong SQL skills for data validation, backend testing and troubleshooting
- Experience identifying, logging, tracking and reporting defects using Jira, Azure DevOps, Rally or equivalent
- Experience working in Agile/Scrum and participating in sprint ceremonies and release planning
- Exposure to CI/CD pipelines and tools such as Jenkins, GitHub Actions, GitLab CI, Azure DevOps or similar
- Strong communication skills and ability to work independently and collaboratively with cross-functional teams
- Experience working with distributed teams and stakeholders across business, development, QA, DevOps, and product management
- Experience in product development, digital platforms, enterprise applications, BFSI, healthcare, retail, telecom or technology services environments
- Certifications such as ISTQB Foundation/Advanced, Certified Agile Tester, Scrum Master or equivalent
- Experience building or enhancing test automation frameworks
- Knowledge of BDD/TDD practices and tools such as Cucumber, SpecFlow, JUnit, TestNG
- Programming or scripting experience in Java, JavaScript, TypeScript, Python or similar
- Experience integrating automated test suites into CI/CD pipelines
- Knowledge of performance testing tools such as JMeter, LoadRunner, Gatling
- Exposure to cloud platforms such as AWS, Azure, or Google Cloud Platform
- Experience in mobile testing across Android and iOS
- Experience with accessibility testing, security testing basics, or cross-browser compatibility testing
- Domain knowledge in financial services, insurance, healthcare, e-commerce, or SaaS platforms
- Ability to mentor junior QA team members and contribute to QA best practices
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The Company
What We Do
Dentsu Creative is a global creative agency network designed to unlock exponential growth for clients. We use Transformative Creativity as a differentiating, driving force to bring our capabilities together to positively impact people, business and society. Established in 2022, Dentsu Creative is integrated with dentsu’s Media and CXM businesses in over 145 countries and regions, to offer Integrated Growth Solutions.
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