At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
At Klaviyo, we are building the future of employee experience through intelligent AI, automation, and seamless system integration. The ARIA (Applications, Resources, Intelligence, and Automations) team develops the tools that help employees move faster, work smarter, and spend more time on high-impact work. As Klaviyo continues to scale, the need for AI-powered workflows and connected internal systems has never been greater. We are looking for a Senior Project Manager to define and execute the project delivery for our employee-facing AI and automation platform.
You will report into the Director of AI and App Engineering.
How you’ll make a difference:
- Own the project lifecycle management and program execution for the ARIA platform: Coordinate how Klaviyo employees interact with AI-powered tools that automate workflows, surface insights, and reduce manual overhead across the organization.
- Build and scale employee-facing automation workflows: Identify high-impact automation opportunities across Finance, People, Engineering, and Sales and ship scalable solutions using AI, APIs, and integration platforms.
- Drive AI-powered integrations through cross-functional stakeholder coordination: Lead the integration strategy between key systems such as HRIS, ticketing, messaging, and knowledge management to create seamless employee experiences.
- Partner with IT and Business Operations: Translate complex operational needs into well-scoped, technically feasible product solutions with a clear focus on employee productivity and satisfaction.
- Champion AI adoption across the organization: Define and execute a responsible strategy for introducing AI tools to employees including change management, enablement, and governance frameworks.
- Establish and track project delivery metrics: Define success metrics for employee automation and AI projects, reporting regularly on adoption, time saved, and measurable business impact.
- Collaborate with Security and Compliance: Ensure AI tools and integrations meet security, privacy, and compliance standards, especially when handling sensitive employee data.
- Evaluate new AI vendors and platforms: Lead build vs. buy decisions for automation capabilities, developing a vendor strategy that balances speed, cost, and control.
- Serve as an internal project lead for AI: Partner across teams to identify the next frontier of employee-facing automation and help Klaviyo stay at the cutting edge of enterprise AI adoption.
- Define the long-term project delivery plan: Create a compelling timeline and resource management plan for how AI will transform work at Klaviyo over the next 2-3 years, aligning stakeholders and driving investment decisions.
Who you are:
- 5+ years of project management experience, with a strong focus on enterprise software delivery, internal tools, or employee-facing projects.
- Proven experience in project management methodologies, risk assessment, and delivery success for automation or integration projects.
- Experience managing the project delivery of AI and ML capabilities, including LLM-based tools, AI assistants, or intelligent automation systems.
- Demonstrated ability to partner cross-functionally with Engineering, IT, People, and Business Operations stakeholders.
- Deep experience translating ambiguous operational problems into clear, actionable project requirements and budget tracking frameworks.
- Expertise in project management tools and methodologies with the ability to define, measure, and communicate delivery impact.
- Expertise in enterprise tool ecosystems with strong working knowledge of Slack, Workday, Jira, Salesforce, and similar platforms.
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
Skills Required
- 5+ years of project management experience focused on enterprise software delivery, internal tools, or employee-facing projects.
- Proven experience in project management methodologies, risk assessment, and delivery success for automation or integration projects.
- Experience managing project delivery of AI and ML capabilities, including LLM-based tools, AI assistants, or intelligent automation systems.
- Demonstrated ability to partner cross-functionally with Engineering, IT, People, and Business Operations stakeholders.
- Ability to translate ambiguous operational problems into clear, actionable project requirements and budget tracking frameworks.
- Expertise in project management tools and methodologies with the ability to define, measure, and communicate delivery impact.
- Strong working knowledge of enterprise tool ecosystems such as Slack, Workday, Jira, and Salesforce.
What the Team is Saying
Klaviyo Compensation & Benefits Highlights
How does Klaviyo ensure its pay and bonus plans are competitive?
Klaviyo supports competitive pay through a total rewards approach that combines salary, equity, bonus opportunities, benefits, learning support and a performance culture tied to measurable impact.
- Competitive total rewards: Klaviyo’s benefits overview highlights competitive salaries, 401(k) match, employee referral bonuses, equity, an employee stock purchase plan, flexible paid time off, commuter/transit support, fitness reimbursements, mental and emotional wellbeing programming and learning support. External reviews reinforce the value of the package, with employees citing competitive pay, bonuses, RSUs, ESPP, health insurance, parental leave, unlimited PTO and learning stipends as meaningful parts of the employee experience.
- Pay connected to impact and outcomes: Klaviyo’s handbook frames performance around ownership, clarity and measurable results. The value “Know the score” states that results matter more than effort alone, while “Drivers wanted” emphasizes proactive ownership and “Be meticulous in your craft” reinforces a high bar for work quality. That creates a compensation and recognition philosophy where strong outcomes, not just activity, are central to advancement and rewards.
- Equity and long-term value: Equity is a visible part of Klaviyo’s rewards story. Klaviyo offers equity packages to all full-time employees, vesting over four years, and provides an employee stock purchase plan. That ownership opportunity sits within a growing business: in Q1 2026, Klaviyo reported $358 million in revenue, up 28% year over year, and raised full-year 2026 revenue guidance to $1.514 billion to $1.522 billion. Those business results give employees a clear connection between company performance, long-term growth and the value of ownership-based compensation.
- Rewards supported by growth and development benefits: Klaviyo’s compensation package is paired with benefits that help employees grow their careers and build long-term value. K-Pro Learn, learning stipends, mentorship, Career Architecture and manager development programs support continued skill-building. A customer success manager noted that Klaviyo offers a learning stipend for job-related coaching or training, while employee survey insights show 78% of respondents feel they are gaining the skills and experience to grow their careers.
- External signals:
- Compensation Sentiment: External reviews frequently praise Klaviyo’s competitive salary, bonuses, equity, RSUs, ESPP, 401(k) match, learning stipend and generous benefits. (Glassdoor; Comparably)
- Rewards Ratings: Comparably rates Klaviyo’s compensation an A and perks and benefits an A. (Comparably)
- Employee Value Signals: Reviews highlight PTO, health insurance, parental leave, office amenities, learning support and work-life balance as part of the overall rewards package. (Glassdoor; Comparably)
Bottom line: Klaviyo keeps compensation competitive by combining salary, bonus opportunities, equity, ESPP, retirement support, benefits and learning resources with a culture that rewards ownership, measurable outcomes and long-term impact.
Klaviyo Insights
What We Do
Klaviyo (NYSE: KVYO) is the B2C CRM. Powered by its built-in data platform and AI, Klaviyo combines marketing automation, analytics, and customer service into one unified solution, making it easy for businesses to know their customers and grow faster. Klaviyo (CLAY-vee-oh) helps over 183,000 brands like Mattel, Glossier, Daily Harvest, and Liquid Death deliver 1:1 experiences at scale, improve efficiency, and drive revenue.
Why Work With Us
We refer to our employees as ‘Klaviyos’, and we make up a diverse community united around shared values: We’re curious, collaborative, driven, innovative, fun, and fully ourselves at work. No matter which team you join, your work won’t just impact Klaviyo. It’ll help empower our customers and enable creators across the globe to own their destinies.
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Klaviyo Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
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