Lead Product Manager - AI Personalization

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

Meet our team
We are on a mission to revolutionize commerce globally by connecting consumers and merchants with personalized shopping experiences. We are seeking a highly motivated, self-starter Product Manager to join our Checkout AI team to help achieve this mission. This role will help shape the next generation of checkout at PayPal impacting over 400+ million consumers and 30+ million merchants worldwide by creating AI/ML foundations and capabilities that deliver a delightful and personalized shopping and checkout experience.
Your way to IMpact
This is a new role at PayPal, and as a technical product manager, you will establish your vision, define the playbook and operating model, work closely in refining your roadmap, and drive a fast-paced experimental execution culture. We are looking for someone with a passion for delighting customers, who is obsessed with data, training loops, and driving product roadmaps from data insights. This person has sharp problem-solving skills and excellent collaboration and communication skills. This person has successfully launched and scaled AI products defined login experiences, and data training strategies, and understands best practices in data modeling and AI Products. To be successful the candidate needs to excel in a highly collaborative, cross-functional, values-driven environment and lead by collaboration. If you are a tenured AI product leader, enjoy solving hard problems, and are a technologist at heart looking for your next opportunity to create real impact – Please submit your application below, and let's chat!

Job Description:

Your day to day

In your day-to day, you will

• Define and Build the next generation of AI-driven experiences at PayPal working across our data platform teams and operating as a key driver of our AI product strategy

• Drive product and platform vision and create capabilities that add value to both merchants and consumers. Identify new unmet opportunities and gaps in the portfolio by analyzing the market and ecosystem.

• Collaborating cross-functionally in defining the personalization opportunities across the consumer journey, and define best in class personalization experiences for PayPal consumers globally.

• Evangelize, Communicate, and Influence, by driving alignment on vision, roadmap, investment needs, risks, and opportunities with large cross-functional teams, and leaders, including C-level executives.

• Develop experiments playbook so our models and teams are constantly learning and developing and evangelizing a strong point of view on how to improve KPIs.

• Execute with excellence in a cross-functional setting, building strong relationships with key stakeholders (data engineers, software engineers, product analytics, merchant tech and other business teams).

• Run lean experiments to learn and develop a strong point of view on how to improve KPIs

• Define and develop closely with Data Science and Platform leadership the core data products needed to power personalized experiences.

• Define and measure key AI Platform performance indicators to evaluate and understand product value, performance and compute costs.

• Identifying new opportunities based on research, industry trends, and best practices, driving innovation and platform improvements.

• Deliver results. Own business outcomes and be responsible for hitting experience and revenue targets.

What you need to bring

• 3+ years of experience in AI Product Development

• 6+ years of experience in Product Management, with demonstrated success in launching and scaling multiple 0-1 products

• Technical and business acumen with Identity, Data Normalization, Data usage limitation, and AI-driven personalization product background are critical along with demonstrated experience in defining and driving transformation initiatives.

• Experience inspiring and mobilizing all levels of the organization with your product vision, data-centric thinking, and customer/developer passion.

• Being comfortable in navigating ambiguity and establishing an iterative roadmap and experimentation culture.

• Defining the product and customer experience with high-quality business requirements and user stories while managing the scope of each product release and refining the technology architecture and scalability for the use case.

• Helping the teams move forward swiftly with rigor, speed, and transparency in decision-making. Removing roadblocks, setting a consolidated vision, and collaborating with excellence across all functions is critical.

Desired Qualifications

• MBA or Masters in STEM fields

• 6+ years of experience in AI Product Development

• 10+ years of experience in Product Management, with demonstrated success in launching and scaling multiple 0-1 products

• Highly skilled problem-solving and technical skills. Demonstrate a tech-savvy approach and love to stay on top of industry trends.

• Excellent and effective interpersonal and communication skills (written, verbal, and listening).

• Self-starter which doesn’t hesitate to proactively approach to learn fast

• Skilled at working with cross-functional groups and matrix organizations in multiple geographies to manage multiple projects simultaneously

• Experience in areas like e-commerce, checkout, payments, and/or risk domain - a plus

• A ‘can do’ spirit combined with high energy and a positive attitude.

The U.S. national annual pay range for this role is $107300 to $259600

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply. 

Additional Job Description:

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is $107300 to $259600

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Notice to Applicants and Employees who reside within New York City. Click here to view the notice.