Lead, Product Implementation

The Opportunity

This position is accountable with the product implementation tasks for Manulife Insurance. This includes running the Product Implementation Meeting, assume the role of Product Owner, coordination with stakeholders on user requirements, monitor product development schedule and deployment which involves new product onboarding, product campaigns, regression testing day-2 matters etc. This role is also responsible to lead our digital ambition which includes digital products and support.

Position Responsibilities:

• Study and assess product design, and work with stakeholders from respective departments to assess and scope the potential requirements/changes/enhancements, identify potential gaps, and propose solutions needed for product launch.

• Planning and executing end-to-end product implementation process and timeline, monitor progress and risk to ensure all the stakeholder’s and product managers’ requirements are met.

• Secure and coordinate UAT resource and timeline and ensuring efficiency by optimizing time & scope for multiple ongoing product initiatives/UAT within a given period.

• Monitor product development resources, timeline, and scope to ensure the delivery of key projects.

• Coordinate and conduct Product Implementation Team (PIT) meeting, Post Product Implementation Launch Review, and internal briefing.

• Establish transparency and communication to stakeholders on projects updates.

• Prepare/conduct product setups: plan codes, plan group codes etc.

• Conduct compatibility & functionality tests, pre-production and post-production test and verification on relevant systems.

• Management of product Day-2 items that must be delivered by deadline

• Serves as the Product Owner lead, which involves managing product backlog, and prioritizing user stories.

• Monitor overall Product and Project Calendar resource, timeline, and scope and mitigate any risks in overall delivery

• To maintain absolute confidentiality and interact professionally with all level of internal and external stakeholders.

Required Qualifications:

• University degree in any field

• Above 5 years’ experience in the life insurance industry and/or project management

• Passionate in project management and take pride in delivery

• Experience in working in an Agile environment is an added advantage

• Strong communication skills and able to communicate in a clear manner to stakeholders 

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].