Lead - Product Designer

Job Description

Role overview

As a Lead Product Designer in Freshservice (Employee Experience Product), your mission is to create seamless, enjoyable experiences for customers and their end-users using Freshservice. You’ll lead design initiatives, balance engineering constraints without compromising UX, and mentor junior designers. Success in this role will rely on your ability to collaborate effectively, present designs through relatable narratives, and adapt to feedback to deliver impactful, scalable solutions.

What We're Looking For

Experience:

• 6+ years of experience in product design, with at least 2 years in a lead role

• Proven track record of thriving in a fast-paced environment, preferably in the B2B SaaS space

Skills:

• Strong communication and storytelling skills to justify design decisions and influence stakeholders.

• A well-rounded designer with expertise across user research, interaction design, and visual design (a full-stack designer)

Mindset:

• Growth-oriented, open to feedback, and able to adapt to new challenges

• An optimistic team player who actively contributes to and learns from the design team.

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.