Lead Product Designer

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

We are currently seeking a Lead Product Designer specializing in digital product design to join our JLL Product Design team. The primary purpose of the role is to lead product design activity across multiple products for JLL.

What this job involves

As a Lead Product Designer, you will be directly responsible for leading product design activity across multiple products for JLL, with a high degree of independence. You will support and mentor more junior Product Designers with their products and developing practice, contributing new approaches and innovations to the wider design team, including the utilisation of emerging technologies such as AI, for consideration and adoption.

Our products are wide-ranging, serving end customers and internal teams across sales, leasing, and portfolio management, with elements of demand generation, sales acceleration, and data visualisation. Your time will vary between design execution across key products, conceptual experience design across a range of initiatives, and strong collaboration with internal stakeholders – never a dull day! You will be customer and insight-led in your approach, with a sharp eye for detail and a strong track record of bringing product concepts to life with great design.

The resulting experiences will define excellence for our 'front-of-stage' product offerings, combining services, technology and content in ways that engage and delight our customers, online and offline.

• Lead the design process from problem discovery through implementation and ongoing measurement of impact, across multiple products with autonomy

• Deliver compelling visual experiences that wow our clients and reflect well upon their JLL contacts, in their work with them

• Guide and validate design decisions through analytics and research, synthesizing new research methodologies appropriate to different customer and business problem scenarios

• Support and mentor Product Designers within the team by overseeing their practice, leading by example and coaching where necessary

• Determine the right methods and artifacts that efficiently and effectively communicate design decisions e.g. experience maps, service blueprints, user journey, wireframes, low and high fidelity prototypes

• Balance user and business goals to achieve desirable, viable, and feasible solutions

• Facilitate engaging and collaborative workshops with senior stakeholders, creating models of good practice and adding value via the introduction of design thinking techniques and environments across JLL

• Collaborate effectively with product managers, engineers, designers, researchers, data analysts and business stakeholders

• Facilitate presentations and reviews to socialize the rationale and insights that informed the design

Sound like the job you’re looking for? Before you apply it’s also worth knowing what we’re looking for:

Knowledge, Skills and Abilities

• Strong knowledge in multiple UX disciplines including user interface design, user research, service design and behavioral psychology

• Experience in the use of and contribution to design systems

• Proven ability to influence without authority across cross-functional teams

• Comfortable presenting to and gaining buy-in from senior stakeholders

• Experience designing data-rich interfaces and visualizations

• Familiarity with AI-assisted design workflows and designing for AI-powered product experiences

• An inspiring portfolio, representing the process you follow to build great experiences and examples of how you’ve driven change in culture and working practices

• Demonstrable experience creating user-centred design for a variety of products and business contexts, including B2B & B2C

• Ability to create detailed designs, interaction models, information design and UI specifications that bring clarity across design, development and data teams

• Experience translating web analytics into design guidelines

• Highly proficient with modern user interface design tools, (Figma required), and experience with AI-assisted prototyping tools (e.g.,Lovable, Figma Make and Cursor)

• Familiarity with web accessibility standards (WCAG AA)

• Prior experience of developing a design-centric working culture in an enterprise level global company (FTSE100 or Fortune 500)

Education and experience

• Master’s Degree (or equivalent experience) in visual design or interaction design, HCI, psychology, or related disciplines

• Proven track record leading end-to-end design on complex, multi-stakeholder products

• What you can expect from us

We succeed together—across the desk and around the globe and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

Apply today!

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.