Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
About the role
We're looking for a Lead Product Designer to shape the vision and system for the JSM Help Center and drive the integration of AI-powered experiences across Atlassian's product ecosystem. This is a multi-faceted role requiring excellence in visual design, interaction design, information architecture, and systems thinking. You will define how millions of users interact with Atlassian products, balancing clarity, craft, and AI-enhanced capabilities.
In this role, you will
- Lead design projects from creation to execution and be responsible tying back to customer value delivery and outcomes
- Have a large amount of ownership and autonomy across the entire design process; rather than designing individual features, you'll define the end-to-end experience - problem framing, research, systemization, flows, visuals, prototyping, handoff, and launch quality.
- Make a substantial impact at scale. We have more than 10M users all around the world, and teams both large and small depend on our software to do their work. As a lead designer you will be involved in everything from problem definition to research through to UI implementation.
- Collaborate with some of the smartest (and nicest) people in the industry. Day-to-day you'll work within a diverse product team, collaborating with Engineers, Product Managers, Content Designers, Marketing Experts, and Analysts.
- Be a true champion for our users by advocating for accessibility, transparency, and ethical AI
- Mentor and coach designers, facilitating critiques, growing AI design literacy, and elevating team culture.
Your background
- 10+ years of professional UX/product design experience with a strong portfolio of high-impact work (including AI-driven or complex data experiences)
- High level of craft for visual design execution
- Proven ability to set product/design strategy, define system architectures, and drive clarity in ambiguous problem spaces.
- Passion for story-telling, the ability to bring design direction to life with compelling narrative
- Experience balancing customer needs with business goals, market viability, and technical feasibility
- The ability to measure success with qualitative and quantitative methods
- Mentor, grow and support a team of designers
- Facilitation and cross-functional collaboration skills: you can demonstrate the ability to integrate the work of multiple teams, solicit and synthesize feedback, and facilitate design discussions that lead company wide outcomes
Great to have
- Domain knowledge in service management or customer support processes. An understanding of how support teams create and deliver knowledge to their employees and customers.
- Experience in consumer-facing design - an understanding of how customers can offer top tier support experiences to increase customer loyalty
- Experience in AI products across search, chat, and agents
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits .
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .
What the Team is Saying
Atlassian Compensation & Benefits Highlights
How does Atlassian ensure its pay and bonus plans are competitive?
Atlassian approaches compensation through a total rewards strategy that combines salary, bonuses, equity, healthcare benefits, flexibility and long-term career development opportunities. The company competes for talent across enterprise software, cloud infrastructure, AI, product development and global technology markets while supporting employees across engineering, product, sales, customer success and operations organizations.
Competitive compensation and equity opportunities: Atlassian offers market-based compensation packages that may include salary, annual bonuses, commissions and RSUs depending on role and level. Employees frequently reference strong compensation, equity participation and competitive pay relative to the broader technology industry. Atlassian is often recognized positively on compensation-related workplace rankings and employee review platforms.
Healthcare and wellness support: Benefits include medical, dental and vision coverage, mental health resources, wellness programs, disability insurance, life insurance and broader wellbeing support initiatives. Atlassian also emphasizes employee wellness through flexibility, mental health resources and work-life balance programs designed to support distributed employees globally.
Retirement and financial wellbeing: Employees receive retirement planning support, 401(k) programs with company matching in eligible regions and broader financial wellness resources. Atlassian’s compensation philosophy emphasizes supporting both immediate financial wellbeing and long-term employee growth.
Flexibility and distributed work support: Atlassian’s Team Anywhere model is a major part of its broader employee value proposition. Employees frequently cite remote flexibility, work-life balance and distributed work support as meaningful contributors to overall job satisfaction and retention.
Career growth and long-term investment: Compensation is reinforced through internal mobility, mentorship, leadership development and opportunities to work on highly visible enterprise software and AI initiatives. Employees often describe career development and ownership opportunities as major strengths of the overall Atlassian experience.
Culture and workplace experience: Employees frequently highlight collaborative coworkers, approachable managers and transparent leadership communication as important parts of the company’s overall value proposition beyond compensation alone. Atlassian’s culture is often associated with strong employee experience and sustainable work practices.
External signals:
- Compensation Reputation: Employees on Glassdoor and Comparably frequently rate Atlassian’s compensation, RSUs and benefits positively relative to peer enterprise software companies.
- Benefits Satisfaction: Comparably reports strong employee satisfaction scores tied to compensation, benefits and work-life balance categories.
- Flexibility as Total Rewards Value: Atlassian leaders reported applications per role doubled after implementing Team Anywhere, reinforcing flexibility as a major component of the company’s broader employee value proposition.
- Retention and Talent Competitiveness: Atlassian continues competing aggressively for cloud, AI and enterprise software talent while expanding investments in AI-powered collaboration and enterprise technologies.
- Equity and Long-Term Incentives: Employees frequently reference equity opportunities and long-term career growth as important parts of the overall compensation experience.
Bottom line: Atlassian supports competitive compensation through a combination of salary, bonuses, equity, benefits, flexibility and long-term career growth opportunities tied to enterprise software and AI innovation at global scale.
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What We Do
Atlassian creates teamwork solutions for high-performing teams. Our portfolio of collaboration and work management software products includes Jira, Confluence, Trello, Loom and Rovo. More than 300,000 businesses worldwide rely on Atlassian’s technology, including 80 percent of Fortune 500 companies. Our solutions support various business teams and they help organizations plan, track, and deliver their biggest ideas together.
Why Work With Us
At Atlassian, we believe we can accomplish so much more together than apart — which is why everything from our tooling — to our distributed workforce — to how our teams are structured is rooted in collaboration. Come join us and help unleash the potential of every team.
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Employees work remotely.
Atlassians have flexibility in where they work to support their family, personal goals, and other priorities. Our approach to distributed work allows us to tap into talent beyond our office locations, and to reimagine how work gets done.
