The Role
Lead a team to administer and support a global Salesforce platform, provide L2 support, manage user and license administration, data migrations, integrations, and platform configuration. Guide junior admins, implement Salesforce changes, evaluate releases, maintain documentation and follow Agile/DevOps practices to ensure a reliable, scalable service.
Summary Generated by Built In
The purpose of this role is to lead a team that supports and maintains the application platforms to ensure that Global Technology are providing a reliable, scalable, maintainable and highly available application services to the business.
Job Description:
Key responsibilities:
- Responsible for leading a team, administrating the Salesforce implementation to support a global user base
- Offer L2 support for the Salesforce platform. Guide junior platform administrators
- Support user queries and Training about new functionalities launched every month by development team.
- Support all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing settings.
- Manage the data migrations and data loading request for Salesforce.
- Support of the Salesforce integration with other applications and downstream systems
- Troubleshoot and resolve user issues in a timely manner and manage projects following agile best practices for application development.
- Execute salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, dashboards, and reports.
- Stay up to date with new Salesforce releases and evaluate new features for implementation.
- Identify unused or underutilized platform features and work product owner to get it prioritized in product backlog.
- Establish best practices, maintaining documentation, and suggesting improvements - as the in-house expert, bring ideas on developments and new ways of working!
Skills and Experience -
- Salesforce experience with Sales Cloud | Lightning Force | Visual Force | Workflows | Process Builder | Flows | APEX (Write and Read) | SOAP and REST API | Application Integration |Salesforce DX
- Salesforce Administrator, Advanced Administrator, Salesforce App Builder and Salesforce Platform Developer 1 & SalesCloud certifications are a must.
- Must have 6 years of experience working as a Salesforce Administrator.
- Must have 3 years leading teams experience.
- Strong problem-solving skills, data and software applications
- High energy and passion for the job with a can-do attitude
- Ability to lead a team of platform administrators and work on own
- Must be a self-starter and willing to get stuck in
- Strong organizational skills and resourcefulness
- Proven ability to deliver on commitments
- Good knowledge of Software Development Lifecycle (Waterfall, Agile, Hybrid) and Devops processes
- Exposure to JIRA or Azure Devops
- Nice to have - Additional Salesforce certifications, e.g. Certified Salesforce Platform App Builder, Platform Developer II, JavaScript Developer I.
- Experience within a large, global organisation would be advantageous
Location:
BangaloreBrand:
BcoeTime Type:
Full timeContract Type:
PermanentSkills Required
- Salesforce experience: Sales Cloud, Lightning, Visualforce, Workflows, Process Builder, Flows, Apex, SOAP/REST APIs, Application Integration, Salesforce DX
- Salesforce Administrator, Advanced Administrator, Salesforce App Builder, Salesforce Platform Developer I, Sales Cloud certifications
- Minimum 6 years experience working as a Salesforce Administrator
- Minimum 3 years experience leading teams
- Strong problem-solving skills, ability to lead a team, self-starter, high energy, strong organizational skills, proven ability to deliver
- Knowledge of Software Development Lifecycle (Waterfall, Agile, Hybrid) and DevOps processes
- Exposure to JIRA or Azure DevOps
- Additional Salesforce certifications (Platform App Builder, Platform Developer II, JavaScript Developer I)
- Experience within a large, global organisation
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The Company
What We Do
Dentsu Creative is a global creative agency network designed to unlock exponential growth for clients. We use Transformative Creativity as a differentiating, driving force to bring our capabilities together to positively impact people, business and society. Established in 2022, Dentsu Creative is integrated with dentsu’s Media and CXM businesses in over 145 countries and regions, to offer Integrated Growth Solutions.
