The Role
Lead and manage a team of platform administrators to support, configure, and maintain the global Salesforce platform. Provide L2 support, handle user and license management, data migrations, integrations, configuration changes, and evaluate new Salesforce features while following SDLC and Agile/DevOps practices.
Summary Generated by Built In
The purpose of this role is to lead a team that supports and maintains the application platforms to ensure that Global Technology are providing a reliable, scalable, maintainable and highly available application services to the business.
Job Description:
Key responsibilities:
- Responsible for leading a team, administrating the Salesforce implementation to support a global user base
- Offer L2 support for the Salesforce platform. Guide junior platform administrators
- Support user queries and Training about new functionalities launched every month by development team.
- Support all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing settings.
- Manage the data migrations and data loading request for Salesforce.
- Support of the Salesforce integration with other applications and downstream systems
- Troubleshoot and resolve user issues in a timely manner and manage projects following agile best practices for application development.
- Execute salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, dashboards, and reports.
- Stay up to date with new Salesforce releases and evaluate new features for implementation.
- Identify unused or underutilized platform features and work product owner to get it prioritized in product backlog.
- Establish best practices, maintaining documentation, and suggesting improvements - as the in-house expert, bring ideas on developments and new ways of working!
Skills and Experience -
- Salesforce experience with Sales Cloud | Lightning Force | Visual Force | Workflows | Process Builder | Flows | APEX (Write and Read) | SOAP and REST API | Application Integration |Salesforce DX
- Salesforce Administrator, Advanced Administrator, Salesforce App Builder and Salesforce Platform Developer 1 & SalesCloud certifications are a must.
- Must have 6 years of experience working as a Salesforce Administrator.
- Must have 3 years leading teams experience.
- Strong problem-solving skills, data and software applications
- High energy and passion for the job with a can-do attitude
- Ability to lead a team of platform administrators and work on own
- Must be a self-starter and willing to get stuck in
- Strong organizational skills and resourcefulness
- Proven ability to deliver on commitments
- Good knowledge of Software Development Lifecycle (Waterfall, Agile, Hybrid) and Devops processes
- Exposure to JIRA or Azure Devops
- Nice to have - Additional Salesforce certifications, e.g. Certified Salesforce Platform App Builder, Platform Developer II, JavaScript Developer I.
- Experience within a large, global organisation would be advantageous
Location:
BangaloreBrand:
BcoeTime Type:
Full timeContract Type:
PermanentSkills Required
- Salesforce Administrator, Advanced Administrator, Salesforce App Builder, Salesforce Platform Developer I and Sales Cloud certifications
- 6 years experience working as a Salesforce Administrator
- 3 years experience leading teams
- Experience with Sales Cloud, Lightning Force, Visualforce, Workflows, Process Builder, Flows and Apex (read/write)
- Experience with SOAP and REST APIs and Salesforce application integrations
- Familiarity with Salesforce DX
- Good knowledge of Software Development Lifecycle (Waterfall, Agile, Hybrid) and DevOps processes
- Exposure to JIRA or Azure DevOps
- Strong problem-solving skills, organizational skills, and ability to deliver on commitments
- Additional Salesforce certifications (Platform App Builder, Platform Developer II) or JavaScript Developer I
- Experience within a large, global organisation
dentsu Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about dentsu and has not been reviewed or approved by dentsu.
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Parental & Family Support — Paid parental leave at full pay and caregiver supports (including backup care) are emphasized as standout elements. Feedback suggests family-oriented benefits are a strong part of the package.
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Leave & Time Off Breadth — Flexible or unlimited PTO, extensive paid holidays, and a year-end office closure are established components. Feedback suggests time-off policies are generous and add meaningful flexibility.
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Retirement Support — A large, established 401(k) plan with employer matching is clearly documented. Feedback suggests retirement benefits feel competitive and straightforward.
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The Company
What We Do
We are dentsu. We team together to help brands predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. We know people better than anyone else and we use those insights to connect brand, content, commerce and experience, underpinned by modern creativity. We are the network designed for what’s next
