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We're on a mission to improve the world of work, one shift at a time for 80% of the world’s workforce
The Role
The Lead People Generalist will manage HR functions and implement technology to enhance employee experience and streamline HR processes. Responsibilities include employee relations, performance management, and program analytics.
Summary Generated by Built In
Deputy is a global SaaS remote-first workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States. Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status.
At Deputy, we’re improving the world of work, one shift at a time, for 80% of the world’s workforce: hourly workers. These are the dedicated employees who keep our world running – from baristas to nurses, cleaners to delivery drivers, florists to factory workers. Despite their vital role in society, most workplace technology has focused on those workers who sit behind a desk, but at Deputy, we transform the frontline. When businesses use Deputy, their workplaces thrive – the business is more profitable, compliant, and productive, while the workers are more engaged and happier at work.
If you’re passionate about creating solutions that put people first and helping businesses and their teams thrive, join us at Deputy and make an impact where it matters most!
The Role
We are seeking a proactive and versatile Lead People Generalist to join our People team on a 6 month fixed term contract. This critical hybrid role combines the essential daily functions of a traditional HR Generalist with the strategic design and management of high-impact organisational programs.
A key distinction of this role is the mandate to identify, implement, and optimise technology—specifically AI and automation tools—to streamline core HR processes, enhance employee experience, and free our People team for more strategic initiatives. You will serve as both a hands-on employee partner and a dedicated program leader, driving fairness, compliance, and efficiency across the employee lifecycle.
Responsibilities
- Employee Support: Serve as the primary point of contact and trusted advisor for employees and managers, providing coaching and counsel on sensitive matters including performance management, disciplinary actions, conflict resolution, and career development.
- Compliance & Policy: Ensure strict adherence to federal, state, and local employment laws. Interpret, communicate, and enforce HR policies and procedures consistently across the organisation.
- Performance Management: Facilitate the end-to-end performance review cycles, providing managers with the tools and training necessary for effective feedback, goal setting, and development planning.
- HRIS & Data Integrity: Ensure the accuracy of employee data within our HR systems (HRIS) and manage core HR transactions (onboarding, transfers, terminations).
- Program Ownership: Own the planning, execution, and analysis of major People programs, such as annual performance reviews, employee engagement surveys, company-wide Learning & Development initiatives, and robust onboarding/off boarding processes.
- Automation Strategy: Identify repetitive and manual HR tasks suitable for automation. Lead the integration of AI-powered solutions to streamline areas like employee query resolution, document generation, and initial talent screening.
- Prompt Engineering & Optimisation: Design effective 'prompts' and instructions for generative AI tools used within HR workflows (e.g., generating first drafts of job descriptions or training content), ensuring accuracy and compliance.
- Program Analytics: Develop and track program KPIs and HR metrics, leveraging data and basic AI/ML insights to measure effectiveness, diagnose organisational issues, and recommend strategic improvements.
HR Generalist & Employee Relations
Programs Management & AI Implementation
Skills & Experience
- Bachelor's degree in Human Resources, Business, or a related field.
- Minimum of 8 years of progressive experience in Human Resources.
- Proven hands-on experience as an HR Generalist or HR Manager.
- Specialised HR experience in a role focused on either People Partnering, Talent Acquisition, or HR Operations.
- Program Management Acumen: Demonstrated success in leading and managing complex, cross-functional HR programs from design through execution and analysis.
- Technology & AI Passion: A genuine interest in leveraging technology, automation, and AI tools to improve HR efficiency and the employee experience. Experience with HRIS integration or working with AI platforms (e.g., generative AI, basic machine learning concepts) is a strong plus.
- Strong emotional intelligence (EQ), excellent collaborative abilities, and proven success influencing stakeholders at all levels.
- Expert knowledge of EMEA and AU labour laws and U.S. federal and state employment laws and best practices.
Employee Perks
- Enjoy a flexible remote-first work policy (with a work-from-home stipend to set you up for success!)
- Own A piece of Deputy via our Employee Share Ownership Plan (ESOP)
- Take paid parental leave to support you and your family
- Stay protected with Group Salary Continuance Insurance
- Access support through our Employee Assistance Program
- Enjoy additional leave days — including study assistance, celebration days and volunteering
- Join our global working groups focused on collaboration, belonging and connection
- Get creative at our annual Hackathons
- Take advantage of our novated leasing for electric vehicles, internet reimbursement and more!
Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills.
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The Company
What We Do
Deputy is the world’s leading workforce management platform, revolutionizing hourly work for over 1.5 million workers and 375,000 workplaces across over 100 countries. For over 15 years, Deputy has helped businesses to effortlessly navigate and comply with complex labor laws while enhancing employee engagement with predictable, transparent and flexible scheduling, and delivering actionable insights to transform labor efficiency into a competitive advantage.
Deputy is more than just a solution – it’s a trusted partner in building workplaces that foster productivity, well-being, and growth. Discover how we are improving the world of work, one shift at a time at www.deputy.com
Why Work With Us
Creativity and teamwork drive our culture. We embrace diverse ideas and encourage collaboration. Our team enjoys remote flexibility while regularly connecting in person whenever possible. These gatherings foster collaboration, strengthen bonds, and reinforce our commitment to building Deputy together.
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Deputy Offices
Remote Workspace
Employees work remotely.
We are a Remote first company. Our workplace Hybrid policy allows for employee flexibility. Deputies are given the option to work from home or work from our WeWork offices.
Typical time on-site:
None
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