The Role
Manage the end-to-end order-to-invoice lifecycle, including order validation, sales order creation, vendor and compliance coordination, billing governance, invoicing, revenue assurance, discrepancy resolution, audit support, and performance reporting. The role coordinates Sales, Presales, Service Delivery, SCM, Finance, and Operations teams while ensuring commercial accuracy, taxation compliance, timely revenue realization, and prevention of revenue leakage.
Summary Generated by Built In
Lead - Order Management
Location: Airoli, Navi Mumbai
Work Mode: Work from Office (5 Days a Week)
- Manage the end-to-end Order-to-Invoice lifecycle from customer order receipt through invoicing.
- Review and validate customer orders for commercial accuracy, approvals, contractual compliance, pricing, taxation, and supporting documentation before order booking.
- Ensure timely Sales Order (SO) creation and accurate system updates within defined SLAs.
- Establish and enforce governance checkpoints to maintain process integrity and compliance.
- Ensure vendor quotations are obtained, reviewed, and retained for audit and compliance purposes.
- Coordinate vendor onboarding, screening, and compliance verification with Supply Chain Management (SCM) and Finance teams.
- Validate procurement and fulfillment dependencies before order release.
- Monitor billing milestones and drive timely invoice generation in line with customer contracts.
- Review margins, commercial terms, taxation, and billing requirements to ensure accuracy and profitability.
- Identify and resolve order, billing, and invoicing discrepancies to prevent revenue leakage.
- Track order aging, unbilled orders, and invoice delays, ensuring timely revenue realization.
- Act as the central coordination point between Sales, Presales, Service Delivery, SCM, Finance, and Operations teams.
- Facilitate timely resolution of order-related issues impacting billing or customer delivery commitments.
- Maintain complete and audit-ready documentation for all orders and transactions.
- Support internal and external audits by ensuring adherence to established controls and processes.
- Track and report key performance metrics, including:
- Order Processing Turnaround Time
- Order Aging
- Billing Cycle Time
- Invoice Accuracy
- Revenue Realization
- Compliance and Control Adherence
- Bachelor's degree in Commerce, Business Administration, Finance, Supply Chain, or a related discipline.
- 4-8 years of experience in Order Management, Revenue Operations, Sales Operations, Billing Operations, or Commercial Operations within an IT Services, System Integration, or Technology environment.
- Strong understanding of Order-to-Cash (O2C), billing, commercial controls, taxation, and revenue governance.
- Experience working with ERP platforms such as SAP, Oracle, NetSuite, or Microsoft Dynamics.
- Excellent stakeholder management and cross-functional coordination skills.
- Strong analytical skills with attention to detail and compliance orientation.
- Order Booking Accuracy
- Billing Cycle Time
- Reduction in Order Aging
- Invoice Accuracy Rate
- Revenue Leakage Prevention
- Audit Compliance Score
- Timely Revenue Realization
#LI-RS1
Skills Required
- Bachelor's degree in Commerce, Business Administration, Finance, Supply Chain, or a related discipline
- 4-8 years of experience in Order Management, Revenue Operations, Sales Operations, Billing Operations, or Commercial Operations
- Experience within an IT Services, System Integration, or Technology environment
- Strong understanding of Order-to-Cash, billing, commercial controls, taxation, and revenue governance
- Experience working with ERP platforms such as SAP, Oracle, NetSuite, or Microsoft Dynamics
- Excellent stakeholder management and cross-functional coordination skills
- Strong analytical skills with attention to detail and compliance orientation
Black Box Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Black Box and has not been reviewed or approved by Black Box.
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Healthcare Strength — Healthcare coverage is described as comprehensive, spanning medical and prescription drug coverage plus dental and vision plan options. Life and disability protections are also included, along with EAP and emergency travel assistance.
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Leave & Time Off Breadth — Time-off offerings are described as broad, including paid time off, company holidays, floating holidays, and multiple leave types such as jury duty and bereavement leave. Paid time off and benefits are also characterized as “good” in at least one recent account.
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Retirement Support — Retirement and tax-advantaged savings options include a 401(k), FSAs, and an HSA with company contributions. A company match is also cited in one instance, suggesting some employer support for retirement saving.
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The Company
What We Do
Black Box is a global digital infrastructure integrator delivering network and system integration services and solutions, support services, and technology products to businesses in the United States, Europe, India, Asia Pacific, the Middle East, and Latin America and has around 4,000 professionals globally. Black Box has strong service offerings in network integration, digital connectivity infrastructure, data center build-out, modern workplace, and cybersecurity for businesses across various industries including financial services, technology, healthcare, retail, public services like airports; manufacturing, and other sectors.
